Response: Thank you for the 5 star review! Published on January 17, 2023
It’s very easy to keep up with your payments with the Payless System. The auto payments help to keep track in case you forget to make a payment. I’m very satisfied with this service.
Response: Thank you so much for the feedback it's greatly appreciated! Glad we can make your experience easy as possible! Published on January 17, 2023
Easier to set up
Response: Thank you Jonathan for the 5 star review! Published on January 17, 2023
It’s has charged me a multiple a 40$ at a time three times and is still pending charge and no indication of a positive balance I am enrolled in auto pay so that it will take from my card at a certain balance .. it’s tooken more than 130$ and still no positive balance..this is a issue that needs to be addressed
Response: Mr Ramirez- A supervisor will contact you to discuss the issue. We do see declined payments on your account however these funds were not posted. Please contact your bank regarding the pending charges and see if there is any documentation needed from Payless power to accelerate their release. 888 963 9363 Published on January 16, 2023
A RIP OFF! A SCAM ! NOT GOOD FOR FAMILIES ON A BUDGET ! I HAVE SPENT HUNDREDS OVER THE COURSE OF 3 MONTHS WAY MORE THAN I WOULD SPEND ELSEWHERE! I WISH IT HAD NO STARS
Response: Ms Steadman- To recap- Your comments state that Payless Power is not a good option for families and that you have spent hundreds I past few months which is more than you would have with other companies . Because of this you feel you have been scammed. It’s a serious situation when a customer feels this way and I don’t blame you for the frustration . A review of your account shows that you are on a fixed rate plan so your rates have not gone up since you enrolled. Our rates are in reality in the same range as all major competitors . Usage does go up and down with the weather so the next thing to do is to confirm that you are being billing for your correct usage. The best way to do this is register at www.smartmetertexas.com the meter information you will need is located in your Payless Power My Account Portal. Another way to reduce your charges is to avoid the $4.95 minimum payment fee. You can do this by making fewer/larger payments of $75or more or my enrolling in autopay. Call customer care at 888 963 9363 for assistance. Published on January 16, 2023
Excellent customer service
Response: Thank you so much for the 5 star review! Published on January 13, 2023
Easy and fast I love this power company!
Response: Thank you Tamia for the kind words it's greatly appreciated! Published on January 13, 2023
Response: Thank you for the 5 star review! Published on January 13, 2023
Thank you it was easy and simply
Response: Thank you for sharing, Glad we can make your experience easy and convenient as possible! Published on January 13, 2023
It’s ok for now to use till you found where you want to go to
Response: Thank you for the feedback it's greatly appreciated! Published on January 13, 2023
