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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Good company nice to have a quick response when needed
Response: Hi Quentin, Thank you for sharing your experience! It’s great to hear that you’ve found our company to be responsive when it matters most. We understand how important timely support is, and we’re glad we could meet your expectations. Your feedback reinforces our commitment to being there when our customers need us. Published on August 06, 2025
This company sucks! They left me in the dark and heat after i requested service same day and my previous company was set up to also turn off service that day. After sitting in heat for hours 8 called them and told them I made the payment they wanted and asked when would they turn on my service. They proceeded to tell me that I had requested another company for service but 8 did not. I was inquiring with several companies but decided to go with Payless because I used them before.. so now they said I won’t have service until tomorrow.. can’t get refund for 5-7 business days and got hung up on!
Response: Hi Tanya, Thank you for taking the time to share your experience. I understand how frustrating it must have been to be without power, especially after making a payment and expecting same-day service. Sitting in the heat for hours while trying to get clarity on your account is not something anyone should have to go through. It sounds like there was a miscommunication regarding your service request, and I can see how that added to the stress of the situation—especially when you were relying on Payless to be your provider. Being told your service wouldn’t start until the next day and then experiencing a dropped call only made things worse. We want to make this right. We will have a specialist reach out to you shortly to discuss this issue. We appreciate your patience and the opportunity to improve your experience. Published on August 05, 2025
Easy to use, quick and not a lot of questions
Response: Hi Brandi, Thank you for taking the time to share your experience! It’s great to hear that you found the process easy to use, quick, and straightforward. That kind of simplicity is exactly what we aim for. We understand how valuable your time is, and it’s encouraging to know that the experience met your expectations without overwhelming you with too many questions. Published on August 05, 2025
very usefulj ggggggggggggggggggggggggggggggggggggg
Response: Hi Josie, Thank you for taking the time to share your thoughts with us. We hear you—and it’s great to know you found the service useful! It sounds like you had a positive experience, and we truly appreciate your engagement. Whether your feedback was brief or detailed, it still helps us understand what’s working well for our customers. Published on August 05, 2025
Excellent service 10/10
Response: Hi Luz, Thank you so much for your kind words and for rating our service a 10/10! 🌟 We’re truly glad to hear that your experience was excellent. It means a lot to us that you took the time to share your feedback. Knowing that we delivered the level of service you expected helps us stay focused on what matters most—providing care and support that makes a real difference. Published on August 05, 2025
I need a extension!
Response: Hi Lakendra, Thanks for reaching out and letting us know you’re looking for an extension. We understand that sometimes things don’t go as planned, and it’s important to have options when you need a little flexibility. While we’re not able to process extensions through this platform, we want to make sure you get the help you need. Please give us a call at 1-888-963-9363 during standard business hours so one of our team members can assist you directly. Published on August 04, 2025
Good servicié very happy
Response: Hi Miguel, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you’re very happy with the service you received. It means a lot to us when customers like you take a moment to let us know we’re doing a good job. Your satisfaction is exactly what we strive for every day, and your kind words are a great reminder of why we do what we do. Published on August 04, 2025
Why don’t you have special rates for senior citizens and for customers that have been with you over 6 years you know your energy have quadruple in the last 2 years we are paying for AI connections that we have nothing to do with that raise the electric service, it gets so hot here in Texas you can barely use any appliance or anything to keep electric service, we are competing with the regular electric company paying $260 a month basic electric and if the weather change it goes up to 350 a month that is not Payless power that is just regular TXU. And reliant, that is there rates I thought this was a reasonable service but throughout the years you have raise your rates so high we are competing with TXU and reliant what’s up on that, at least they have something for the seniors.
Response: Hi Claudette, Thank you for sharing your concerns. You've highlighted some important points about affordability, loyalty, and the challenges of managing electricity costs in the Texas heat. We hear you—navigating high energy bills, especially during extreme weather, can be incredibly frustrating. Your long-term commitment as a customer is valued, and we understand why you'd expect that to come with added benefits. While we don’t offer senior-specific rates, and our pricing remains consistent with the contracted rate throughout your term, we’re always looking for ways to improve the value we provide. Our goal is to offer straightforward, prepaid service without hidden fees or unexpected changes, and we know that transparency matters. If you'd like, we can take a closer look at your account to ensure you're on the most suitable plan for your usage. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM and we would be happy to review your plan. We also have tools that can help you monitor and manage your energy consumption more effectively. Published on August 04, 2025
Great service, easy to work with and very affordable
Response: Hi Valerie, Thank you so much for sharing your experience! It’s wonderful to hear that you found our service great, easy to work with, and affordable. We’re always listening to what matters most to our customers, and your feedback highlights the kind of experience we strive to deliver every day. We understand how important it is to have a smooth and cost-effective process, and it’s great to know that we were able to meet those expectations for you. Published on August 01, 2025
Great service will recommend
Response: Hi Misty, Thank you so much for sharing your experience! It’s wonderful to hear that you received great service—that’s exactly what we strive for every day. We truly value your recommendation, and it means a lot to know we’ve earned your trust. Published on August 01, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
