Payless Power Reviews
Read reviews from Payless Power customers
The customer service is so rude. I was attempting to sign up and she kept talking over me so I’m going with another service….rude….rude…..rude.
Response: Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect. Published on June 01, 2018
Way too high. I plan on changing plans in June when I get paid.
Response: Thank you for providing your feedback it’s greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Another way on receiving a discount is when you use more than 17 KWH a day, Also another option that is recently new, when you signup for auto-pay, you can receive a daily credit of $0.33. We offer many ways to save! Published on June 01, 2018
…….horrible
Response: Vikki we do apologize you are not pleased with our service. A Supervisor will review your account and will contact you as soon as possible. Published on June 01, 2018
To much money every week I have to upload funds . I have an apt and I’ve paid at least $80.00 already.
Response: Tiarra- Thank you for taking the time on providing your feedback. We do apologize the inconvenience you're experiencing. Please reach out to our customer care dept at 888-963-9363 we will be happy to go over energy saving tips. Published on June 01, 2018
Constantly Going up By the day!!!! Paying almost 300 a Month!!!!!
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on May 25, 2018
If I could leave negative stars I would. We signed up after being told it was on a regular plan being billed 1 time per month. We made a deposit and we thought it was good. No!!! in a weeks time we managed to use our whole deposit and were negative. We discovered this and paid then paid more the next week and more the next week we can’t switch the have a hold on our meter. Im trapped. I’m on ssi I need 1 monthly payment so I can budget. Now I’m in the dark all the time. I’m scared to turn on anything. With 4 kids and fixed income, this is the worst choice I made. $12- 14 a DAY! THAT’S ALMOST MY RENT!
Response: A.R Lee I do apologize your experience with our service has not been pleasant. I was not able to locate an account in order to be able to reach out to you. If you could please contact our customer care dept. at 888-963-9363. Thank you. Published on May 25, 2018
you charge too much
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on May 18, 2018
Ridiculously expensive because I’m rarely home, dont use a washer, dryer, refrigerator, or dishwasher. I don’t even have water hooked up to the house and I’m getting charged over $6 a day. Complete ripoff
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on May 17, 2018
This people steal your moneyI would not recommend this company to anyone at first I was using$ 6.30 cents per day then it went up to 8.68 a day to 9.25 and now supposeably I’m using $14.67 cents a day so please try these and you don’t get told everything supposeably i pay10.8 cents a kw but when your goes under $ 35.00 you pay 14.1 cents this I was never told about that before opening my account
Response: Thank you for the feedback you are are very important to us and we strive to bill our customer’s accurately.Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on May 16, 2018
I wish I could have free nights and weekends
Response: Thank you for reaching out, & looking for the best way to save money. We currently do not offer free weekends. Those types of plans may not always result in lower charges as the highest use of electricity is during the peak hours versus off-peak hours where less usage is being used. We provide a 24/7 discount with our FlexPay Discount by maintaining a balance over $35 you can receive 20% off our standard rate. Also when more than 17 KWH are used daily we offer an additional discount. Published on May 08, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
