Payless Power Reviews
Read reviews from Payless Power customers
I really use to like Payless Power when I first started with them but within the last 2 months they have been charging too much. I will be switching to another company
Response: Hi Tanisha, First, we thank you for being a loyal customer. The past month has been historically cold for Texas, which has resulted in many customers using more energy than normal. Our daily balance alerts exist so that our customers can know what they have been using and how much is in their account. At Payless Power, we only bill for what the meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. We hope this information is helpful! Published on January 30, 2018
Bill keeps getting higher and higher as I use less and less electricity I was happy tell things were changed up on your text or ownership or whatever happened but I’m very disappointed fixing to change providers
Response: Kelley, Thank you for your customer loyalty to Payless Power. The changes at Payless Power have not been ownership related, but in an effort to give our customers more transparency in to their account while also allowing them longer to make payments. The unusually cold weather here in Texas the past month has resulted in many customers having higher energy usage. Even if heaters are used sparingly, they require so much energy to warm a home when it gets below freezing. Also, make it a point to keep an account balance of $35, as you will automatically receive a 20% discount! Published on January 30, 2018
This is looking more and more like a scam each week. Im on a pre pay plan which means i only get what i pay for in advance but im starting to get notices abt a negative balance even after i add more money to the account……extremely dissatisfied….dropping service
Response: Kevin, We are sorry to hear this. Our daily balance alerts are there so that customers can plan ahead of time and know what they are spending each day. If you get your account balance to $35, you automatically receive a 20% discount as long as you keep it at that threshold. We hope this information helps! Published on January 30, 2018
This time of the year is so bad I find myself at a negative balance EVERYDAY! Wtf. im not even home all day and still manage to spend around 20$ a day ??
Response: Carina, Winter in Texas can be brutal, but it has been historically cold this year, which results in large usage amounts for many customers. If you have accessories or appliances plugged in to outlets, they still require energy even if they are powered off. Make sure you keep your account balance at $35 so that you can enjoy the 20% discount! Published on January 30, 2018
Im paying almost 70.00 a week. Whats going on with my rate plan? Im put 30.00 on Wednesday than Friday I recieve a text that im down to 6.00. Its crazy having to add more money. 🙁
Response: Hi Silvia, If you ever have questions about your rate, you can view your plan's EFL (electricity facts label) or give our customer service team a call at 888-963-9363. Don't forget, when you keep an account balance at $35, you receive a 20% discount! That goes a long way in saving you money but also giving you extra days of usage. Published on January 30, 2018
At the rate the electric bill is going.its go to be more than txu.i always end up making the wrong decision.thinking about ending service .what a mistake finally read some reviews what a rip off
Response: Rodolfo, We hope you will consider staying with us! The past few weeks in Texas have been historically cold, and now that the weather is getting back to normal, you should see your usage come down. If you keep an account balance at $35, you receive a 20% discount, which can save you a lot of money as well as give you extra usage! Published on January 30, 2018
They start off with low rates for like 2 months then hike the prices and tell u there is no contract so they can adjust the price whenever they want to….not happy customer….as soon as i have time to find something better i will…the tdu surcharges are not part of the kwh charges
Response: Ruben, At Payless Power, providing the option of no contract helps many customers receive power on the same day they request. You can always view your rate by reviewing the monthly SUP (statement of usage of power) that you receive, by viewing your plan's EFL (electricity facts label) or by giving us a call. We hope this information helps! Published on January 30, 2018
I give them a 0 rating!!! I have been a customer since 2014 and my pay as you go as slowly increased by the years. I have called several times asking why and all they do is make up excuses , NOBODY has helped with the issue or even looked into resolving. Just this past month in a half I have paid almost $500 in electricity. I went from spending $1 to $2 daily to almost $20..yesterday everything in my home was turned off including the AC unit before I left for work, Payless power still charged me $17 for electricity
Response: Hi Shanecia, First, thank you for being a loyal customer for almost four years. Our customer service team is always willing to go over account details, so please give us a call at 888-963-9363. As for the billing, we only bill for what the meter reads, just like other electric companies. If you would like more details about your meter, you can register it at www.smartmetertexas.com. We hope this helps! Published on January 30, 2018
THIS IS THE WORST COMPANY I’VE EVER WORKED WITH IN MY ENTIRE 29 YEARS OF LIVING!!! The only reason I selected ONE star is because I couldn’t submit my review without doing so.
Who ever monitors the reviews must be doing a great job of DELETING THE TRUTH! If you google this company (and read reviews), you will clearly find out how much of a RIP OFF THIS IS! As of today, 1-18-18 I’ve paid over $150 since 1-1-18 for my ONE BEDROOM APARTMENT!
IF YOU HAVE ANY SENSE… TRUST ME… THIS IS NOT THE COMPANY TO SIGN UP!!!!!!!!!
Response: Tiffney, Because of this being one of the coldest winters in Texas history, we have seen many peoples' usage increase, even if using the heater for only a small bit of time. It takes a lot of energy to warm a home to 60 or 70 when it's 20 degrees out. When you keep your account at $35, you also receive a 20% discount, which can go a long way in saving you money while also giving you extra usage. We hope this helps! Published on January 30, 2018
People obviously get prepaid lights for a reason, so keeping the balance above $35 is not going to always happen. I do not like the fact that by 11am I am billed for the next day bc if I only have $10 to my name and have a positive balance that day when i get billed at 11am and go negative for the next day, I won’t be able to just pay the $10 to stay positive although I am technically not negative bc it’s for the next day. I will be switching to a regular provider bc by you all not showing the dollar amount consumed and the website doesn’t show it, y’all are getting over with this new system.
Response: Brittany, Have you been using the new MyPayless account portal? It provides a lot of great information about your account. Coming soon, you'll be able to see your transaction and usage history. If you want to know that information now, simply give us a call and we can help! 888-963-9363 Published on January 30, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
