I yet again can’t make a payment. It keeps saying server error and has been saying that since last night. Nothing works correctly with y’alls new system.
Response: Lyndsay, Thank you for bringing this to our attention. We have undergone many changes, but all to make the customer experience better. Are you still receiving errors when trying to make a payment? If so, please call 888-963-9363 and we can help. If everything is resolved, we hope you will consider changing your star rating! Published on January 30, 2018
This is a terrible and extremely expensive company. My family has spent more money in the past week with this company than we’ve have spent with any other electric company who bills monthly. I would definitely not recommend this company to anyone, especially those who have a strict bill budget. I am completely unsatisfied with this service and company.
Response: Hi Chanice, We hope that people who are on a strict bill budget would consider us, as we offer daily balance alerts with no contracts. Those two items together help people plan ahead and provides them with the flexibility and transparency with their account. Published on January 30, 2018
I’m not sure what happened in the last change to Payless power, but my daily usage has gone up from spending $2.50/day to now $10.50/day! Absolutely ridiculous! Something needs to change!
Response: Amber, We have been going through many changes here, but all of them have centered around how to serve our customers better. At Payless Power, we only bill for what the meter reads, just like other electric companies. Many customers' usage has increased due to one of the coldest winters on record here in Texas, as using the heater even for just a little bit of time, can result in lots of usage. Published on January 30, 2018
I think this is most expensive place I have used!
Response: April, Everyone loves saving money. Are you taking advantage of our 20% discount when you keep an account balance at or above $35? This can really help! Published on January 30, 2018
Would not recommend unless your desperate.
Response: Aaliyah, Providing quick and easy electric service to our customers is part of the reason we are in the business. We want people to be able to have service on the same day they request it! Keeping an account balance of $35 also guarantees that you receive a 20% discount, which can save you a lot of money! Published on January 30, 2018
I really had a lot of faith with this company but I paid 215 for one month and I’m not home all day it’s crazy expensive I don’t recommend this at all
Response: Adriana, Thank you for trusting us in the first place. At Payless Power, we only bill for what the meter reads, just like other electric companies. Even when you aren't home, if you have items plugged in to outlets that aren't powered on, they still require energy. And because of the unusually cold weather we have experienced, using your heater only for a small bit of time can result in a large energy usage! We hope this information helps. Published on January 30, 2018
Worst company i have ever used. Extremely expensive. I just dropped 140 to get lights back on. And I’m already in the dark again. With a negative of 70. I never even use my big heart so how the hell does that happen.. They shut off my electric over and over even though i have a infant and its cold. . Ill be sure to tell all my family and friends to never use this electric company.
Response: Mikaela, Texas has experienced one of the coldest winters on record, and because of that, even using your heater for a limited time can result in a big electric bill. If you have other items or accessories plugged in to outlets, they also require energy even if they aren't turned on! We hope you will give us a second chance! And don't forget, when you keep your account balance at $35, you get a 20% discount! Published on January 30, 2018
I believed payless power to be a company that like it says charges just got the light you consume on a daily basis. I have paid around $400 of light in one month and am continuously disconnected thru out the month. They actually charge you fees for everything and you can’t even view any information on your account. I just paid $110 of light and am already in the verge of disconnection just after two days. I wouldn’t recommend this company it’s expensive, they can’t help you in any way and will be charged for any little thing.
Response: Jose, At Payless Power, we are always willing to work with customers who are on the verge of a disconnect. Our customer service team is hear to help, so please call 888-963-9363. As for your account information, you can see many account details in your MyPayless account portal. If there is anything you don't see there that you would like to know, just give us a call. Published on January 30, 2018
Trying to see what’s my daily usage
Response: Evonya, You can receive see your daily usage from the monthly SUP (statement of usage of power) report that is sent out, or by calling us at 888-963-9363. Coming soon, you will be able to view your transaction and usage history in your MyPayless account portal! We hope that once you receive your daily usage, you will consider changing your rating.
At first before this whole change in how they give the balance and the rate of electricity used, I would have gave it 4/5stars. Now with the change and all this confusion is really annoying. I feel like I’m constantly giving out money to this company, especially when no one is home 7a-5p and my bill for one day is $10. I have never had that much in one day, and now it’s a continuation almost daily. My bill used to be between $4-5. $15 would last me at least three to four days but not now. I went back to previous bank transactions and I’m paying way more before this change. Very unsatisfied and unsettling. I am no longer saving money with this company. I will have to move on soon.
Response: Tanya, We hate to hear this! At Payless Power, we only bill for what the meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. We have had many changes going on, but all have been for the benefit of our customers. More time to make payments and more transparency with customer accounts. We hope you will stick with us during this time!
