Payless Power Reviews
Read reviews from Payless Power customers
My account was created 01-08-19 and service turned on 01-15-19 for a different unit than what I input at the time of account creation; I live in building 5, the account was opened for a unit in building 8. This caused another tenant’s power to be switched to Payless w/o her knowledge. Payless wants me to create a new account for my correct unit and put down another up-front payment when I’ve paid $60 in one week’s time, since 01-14-19. Available funds will not be transferred to my “new account” until the existing account has been closed, at which time it will take another 1-2 weeks for the remaining funds to redistributed. This really means the available funds will likely be depleted by the time they transfer the money to my new account, so I’ve paid for electricity for a unit I don’t even live in without a refund. I now run the risk of losing power and customer service is refusing to transfer all currently available funds on the existing account blaming me for the mistake. Terrible customer service; absolutely awful way of attempting to keep customers.
Response: Hello. Thank you for choosing Payless Power. We apologize for any confusion. While we will indeed need you to set a new account with a new payment to start, you will not be required to pay for service at the other apartment. Those funds will simply be frozen until the process of switching back the service is complete. This generally takes 7 to 10 days but can take less or sometimes longer. You may receive texts through this process showing a declining balance but once the service is switched back your balance should be restored and your funds can be transferred at that point. If the original provider does not agree to accept the full charges you may be responsible for some charges but this is rarely over the equivalent of a day’s wroth of usage. These protocols are based a required State policies but in most cases the biggest impact to a customer is that their money is frozen for a few days. A supervisor will call you to discuss. Published on January 22, 2019
And THEN THEY HAVE TO REVIEW UR REVIEWS BEFORE THEY AGREE TO POST IT ….. SCREENSHOTS ILL GO TO THE REVIEWS ON GOOGLE AND POST ALL OF THIS…. CANCEL THIS SERVICE YOU SET ME UP ON I DIDNT AGREE TO IT AND I DIDNT NOT PAY CASH TO RECEIVE THIS BA SERVICE
Response: Thank Erica for your feedback. All reviews are automatically added to our website on www.Paylesspower.com. Although you might receive a confirmation text through another website if you were to leave a review. I can assure you we do not delete any reviews left by our customers. As mentioned in the previous review a Supervisor will review your account and will contact you as soon as possible. Published on January 21, 2019
I RATHER GIVE A 0 BUT ITS NOT AN OPTION.. I WAS LOOKING FOR LIGHT COMPANY AND SET THIS ACCOUNT UP NOT TO START SERVICE BUT TO SEE HOW IT WORKS EVERY SINCE THEN I CANT GET OUT THE ACCOUNT N ((((MY BALANCE (THERE BALANCE FOR ME ))KEEPS GOING IN NEGATIVE N THEY WANT STOP TEXTING MY PHONE ))))) I DIDNT AGREE TO THIS MESS I CALLED AND TOLD THE REPRESENTATIVE SHE SAID U PAID CASH I DIDNT PAY NOTHINGGGGGG I ASKED 3 TIMES TO CANCEL THE GRL SAID I COULDNT DO NOTTTTT GET THIS MESS RUN THIS I A HORRIBLE SERVICE AND THEY STICK U IN THE MESS ANS WONT CANCEL
Response: We do apologize for this inconvenience. A Supervisor will review your account and will contact you as soon as possible. Published on January 21, 2019
What the hell is with the 20$ minimum. It used to be 10$. This is unfair and unacceptable.
Response: Thank you for commenting. The minimum required is $20 on Automated system,Online, and with a live representative. If you would like to pay anything less you can do so at your local Moneygram location. For any questions or concerns please contact us at 888-963-9363, Thank you. Published on January 16, 2019
U guys are expensive
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By signing up with autopay you can save 20% off our standard rate. Published on January 02, 2019
This company is not good I had this company for a year now they charge you even if your disconnect . The guy I was talking to seem to have gotten upset when I asked him why are they still charging me if my account was disconnected he kept saying ma’am we are charging you for the service , when my account was disconnected it was a -0.39 an that was on a Monday by Thursday my account still disconnected now it says -35.67 how ?? You guys are getting over on people an that’s not right some people actually can’t get a regular light company an you guys are preying on people like that….
Response: Thank you Sasha for your feedback. We do apologize for the inconvenience. Please note that Payless Power bills 2 days in arrears. For example if your services were disconnected on Monday we still have to bill you for usage that was consumed on Saturday & Sunday. Now if services remain disconnected a daily fee of $0.75 + city sales tax is billed only no usage. If you have any questions or concerns please contact us at 888-963-9363. Published on December 24, 2018
Extremely rude sales department. I was transferred to 4 representatives and lastly on hold for 10 minutes. I decided to write a complaint. I have been with the company for several years. The service has definitely decreased in customer service area.
Response: Thank you Cindy for your feedback. We do apologize for your unsatisfactory experience & we appreciate your loyalty. A supervisor will be contacting you shortly to make things right with you. Published on December 20, 2018
Expensive as hell
Response: Erin, we are sorry to hear you are dissatisfied with our service. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Please contact us at 888-963-9363 for more tips on saving! Published on December 12, 2018
I have no message for now. I am a new customer and would like to try this service out for now.
Response: Thank you Tasha for the feedback. Please contact us at 888-963-9363 to get your service started. Published on December 10, 2018
Payless pay as you go I would not recommend I have tried to to get my balance of 74.00 refunded since I no longer have them they told me I signed a one year contract come on now there is no contract in pay as you go and Payless power clearly said that on the home screen pay as you go vs contract co. This will not be the last they hear from me
Response: Thank you Unne for commenting. We have several plans here at Payless Power. The Plan you selected was the SmarTricity Predictable 12 which is a fixed rate pre-paid plan for 12 months with a early termination fee. We will send a copy of your plan documents to your email address. Published on December 04, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
