-100 stars You are the worst company I have every come in contact with
Response: Hi Erika we sincerely do apologize you've had a negative experience with our company. A supervisor will be reaching out shortly. Published on April 11, 2018
You should sends notices on how to save energy on everyday usage.
Response: Thank you Clemencia for that suggestion, we love getting feedback on how we can better our company. Please reach out to our customer care dept. at 888-963-9363 so we can provide you tips on how to save energy! Published on April 11, 2018
Expensive, but I just needed this for a short period of time. I feel like I get overcharged a lot. Mainly because I’m barely home.
Response: Thank you for your feedback Ashley. Payless Power does offer ways save on your usage. It's called the Flex Pay discount. With this you will receive 20% of your usage when your balance is maintained at $35 or more. We also offer daily discounts for customer with average or above average usage. If you have any questions please reach out to our Customer Care dept. at 888-963-9363. Published on April 05, 2018
Don’t understand the bill statements or payments
Response: Hi Mireya, sorry you're having this problem. Please reach out to our customer care dept. at 888-963-9363 so we can better assist you. Published on April 05, 2018
Need to confirmations to the email.
Response: Hi thank you so much for rating us. I'm sorry I don't understand exactly what your comment is intended to say please reach out to our customer care dept. 888-963-9363 so we can better assist you(: Published on April 04, 2018
Too expensive
Response: Hi Tierra- Give us a call at 888 963 9363 and we can cover some easy and effective energy saving tips ! Published on April 03, 2018
Someone gave their company the wrong address and my lights were taken from payless. I contacted payless to advice i never switched and to get my account back. Once my account was regained all of a sudden i was threatened with a disconnection bc they claim oncor had advised them that i used $46 and I’m like how when i haven’t moved in and nothing is plugged up. When they reviewed my account it showed that i only use 2.5 kwh a day. Here it is 2 weeks later and they still haven’t fixed my account. They offered a credit until process supposedly complete while waiting for real usage from Oncor. Sad part about the credit is they added a switch hold to my account and told me I can’t switch companies which is sad when I’m not even the cause of this situation. I am being punished for someone else’s mistakes and continue to be penalized. I have funds that are unaccounted for. No one is doing what they say they are doing as far as the customer service reps. I am highly disappointed.
Response: Ke'aundra- Thank you for taking the time to respond. I apologize for the stress this issue has caused. A supervisor would be happy to discuss the situation with you. When a customer is switched by mistake it can a frustrating process but rest assured that we take all necessary steps to correct the issue as quickly as possible and only charge you for what you are responsible for. Feel free to contact us at 888 963 9363 and request a written supervisory review. Published on April 03, 2018
Wouldn’t give them any stars if I could worse service I’ve ever had they don’t answer your complaints I’ve been being charged way more than I should be and I can’t even get them on the phone just automated systems. Would not recommend to anyone that doesn’t like being robbed.
Response: Hi Kevin, We are so sorry to hear this as we take special pride in our customer service. Our Automated System is a way of helping people who just need quick answers, but our customer service team is always available during normal business hours. Give us a call at 888-963-9363 if you are willing to give us another chance. As for your billing, at Payless Power, we only bill based on meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. Published on February 16, 2018
Not sure what happened to this energy company, but ever since their so called Billing system update, it’s being ridiculously HIGH!!!! and No statement to view or see!!! Would have given them a zero star but it’s Not available☹️
Response: Edith, First, we thank you for staying with us through our new changes and systems. We believe these new systems are a massive improvement for everyone, as well as the new customer portal. Our rates haven't changed since the new system change, but the weather has definitely been a factor here in north Texas. Even if you aren't home, your home requires more energy to keep its temperature because of how cold it gets. Payless Power can only bill for what the meter reads, just like other electric companies. Don't forget, you can get instant 20% savings on your bill when you keep your account balance at $35! Published on February 14, 2018
Very pass poor company just easy to get started . I would never recommend this company to any one ( even the devil himself) the customer service is awful no one knows a answer . your bill is so high, you are not paying less AT ALL…
Response: Dallas, We are sorry to hear that our customer service team wasn't able to provide the answers you were looking for. If you are willing to give it another try, will you call us back and request to speak to a manager about the question you have? As for your bill, the weather we have been experiencing has caused many peoples' usage to increase, even if they aren't home, because it has been so cold. At Payless Power, we only bill based on meter reads, just like other electric companies. You can get more details about your meter if you register it at www.smartmetertexas.com. We hope this helps! Published on February 14, 2018
