So fast and easy!!
Response: Glad we can make your payment process fast and easy! Published on March 07, 2023
excellent service
Response: Thank you Monica for the 5 star review! Published on March 07, 2023
Easy payment so far not bad
Response: Glad we can make your payment process easy as possible! Published on March 07, 2023
Quick and easy I would recommend to others
Response: Thank you Ashley for the feedback it's greatly appreciated! Published on March 07, 2023
2nd time my daughters service was changed under Payless power. How can this happen again? And how is this possible. I am a former customer, I only changed because rates to high. I’ve never heard of someone who is a customer, isn’t notified of service changes? 2nd time this is happening and now wait 35 days ? Why ? Poor poor business by not notifying customers of any type of account or service change.
Response: Hello- To recap, you are stating that your daughter’s account has been switched twice in the past 35 days and you do not understand how this can happen . This can be incredibly alarming and frustrating and it is understandable why she would be upset. When the State of Texas de-regulated the retail electricity market in 2002, one element was to make it as easy and smooth as possible for customers to start, cancel, and switch services. This also makes it easy for an account to switched inadvertently if a neighbor provided your street number/apt number instead of their own. This is a fairly common issue and there is an established process to handle it. Please have your daughter contact us at 888 963 9363 and we can take steps to resolve this immediately. Published on February 21, 2023
Why would you charge me any fee for keeping money in my account.
Response: Hello- You have asked why Payless Power charges a $4.95 minimum payment fee. This is a valid question and the answer is that we have found that we are better able to reduce costs and offer more competitive rates by encouraging customers to make fewer/larger payments instead of smaller/ more frequent payments. This reduces contact traffic to our Customer Care department and increases customer satisfaction as customers who are able to go longer in between payments are generally more satisfied. In addition to making a payment of at least $75, you can also avoid this fee and still make smaller payments by enrolling in autopay. Please log on to your My Account Portal if you would like to enroll in this option. Published on February 21, 2023
It Seem Like I’m Adding Money every 3 days
Response: Mr. Baily- To recap, your comments state that you feel like you are making payments every couple of days. This can become overwhelming so your concerns are understandable. A review of your account shows that your consumption is above the average for a home of your size and type in your area however this pattern existed at the address throughout last year even though you are a new customer with Payless Power. A supervisor will call you to discuss. In addition please note that Payless Power has a $4.95 minimum payment fee for payments under $75 so its more advantageous to make fewer/larger payments that multiple smaller payments. Please reach out if you have any questions about how your service works. 888 963 9363 Published on February 21, 2023
i noticed weekends go up super high, even though i’m not always home and all electronics unplugged except for the refrigerator… Would never recommend anyone.
Response: Hello- You have stated that you are noticing a trend where your usage spikes up greatly over recent weekends even though no one is home. This would be a concern for anyone. The important thing to know however is that your meter is owned and read by Centerpoint, your local utility. Centerpoint reports the daily usage data and we calculate your charges based this usage. You are under a fixed rate plan so your energy rates will not fluctuate and the usage would be the same regardless of the what provider your use since Centerpoint will always generate the meter reads . You can audit your usage to ensure that we are only billing your for the usage reported by your meter by registering at www.smartmetertexas.com . This is a website run by ERCOT and available free of charge to all Texas residents. The information you need to register is listed within your Payless Power My Account Portal . While there, you can Click on hourly usage and select the date(s) that concern you. On your account I can see that the majority of your usage occurs during short spikes which confirms what you are stating about no one being at home most of the time. Once you pinpoint when the usage is occurring your can usually figure out what is causing it. Please call us at 888 963 9363 for more info. Published on February 21, 2023
I bet your services was not offline when you were cutting my service off. But when I just get home from the hospital and i need to pay to cut my service back home. Your phone and online system is unavailable. Why was it available when you were disconnecting me?????. It has been almost 2 hours now and I may be forced to spend 100.00 for a hotel so I won’t die tonight because your system will not let me pay my bill. I am demanding some type of adjustment for as long as my services was unavailable to me and I don’t want a generic apology reply back. This is totally unprofessional that you would not have a way for people to pay for their bill. Especially something as important as electric and to top it off no person to call about it to because who knows when you will read and reply to this email because it’s a negative one
Response: Mr Jackson- Your review states that your service was disconnected while you were in the hospital and when you got home and tried to make a payment the automated systems were down. This is a serious situation and you have every right to be upset. An audit of the system will be preformed to see if there was an outage or automated maintenance occurring at that time. A supervisor will contact you with the results and discuss a credit with you if such an issued is confirmed. I do see you were able to make a payments about 20 minutes after you sent this review. An another note, I hope your health is improving and that you are on the road to a full recovery. 888 963 9363 Published on February 21, 2023
This whole thing is a ripoff I wished I’ve known the ridiculousness before even getting this company paid a bill left for 7 days come back my lights are off like WTH and not just that they’ll hit you with a late fee right after smh went from negative 14 to 18 and that’s bs taking money out of your payment but to avoid it is by paying 60 or 70 dollars or set up a auto pay smh straight bull I wouldn’t recommend this company to no one
Response: Mr. Washington- Your comments say that you feel Payless Power is a rip off and that you made a payment and left for a week only to come back to find your power off. This is a serious issues and anyone experiencing it would be upset. There are a couple of things to consider with our service. The first is that with daily billing , customers really need to review their balance daily. The good news is that we issue balance and billing information each morning to your email and phone. These messages will include low balance warnings, disconnection notices, reconnection notices in addition to daily usage and balance information. The other thing is that you seem to be a very low usage customer . Our service does include a daily customer fee that covers up to the first 17 KWH of power at no additional charge. If you are even a moderate user of electricity this works, but if you are an ultra low user of power it may not. A supervisor will contact you to answer your questions and lay out your best options. 888 963 9363 Published on February 21, 2023
