New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
It was a fast and smooth process.
Response: Hi Keyla, Thank you for sharing your experience! It’s great to hear that the process felt fast and smooth for you. That kind of feedback really helps us understand what’s working well. Published on September 02, 2025
honestly so easy and extremely cheap
Response: Hi Lana, Thank you so much for sharing your experience! It’s great to hear that the process felt easy and affordable for you—that’s exactly what we aim for. We understand how important it is to keep things simple and cost-effective, especially when time and budget matter. Your feedback reassures us that we’re on the right track, and it helps us continue to improve and deliver that kind of value to others too. Published on September 02, 2025
I am not at all satisfied with my service. Please call me at 325-203-3805.
Response: Hi Mickey, Thank you for sharing your feedback. I understand how frustrating it can be when expectations aren’t met, especially when it comes to something as important as your service experience. Your concerns matter, and I want to make sure they’re addressed promptly and thoroughly. To move forward, I’ve flagged your review for immediate follow-up. A Customer Care Specialist will be reaching out to you directly at the number you provided to discuss your experience and work toward a resolution that feels right for you. We appreciate your time and the opportunity to improve. Published on September 02, 2025
honestly so easy and extremely cheap
Response: Hi Lana, Thank you for sharing your experience! It’s great to hear that the process felt easy and affordable for you — that’s exactly what we aim for. We understand how important it is to have a smooth and cost-effective solution, and your feedback lets us know we’re on the right track. Published on September 02, 2025
Very eady and user friendly application
Response: Hi Debta, Thank you for sharing your experience! It’s great to hear that you found the application very easy and user-friendly — that kind of feedback means a lot. We’re always listening closely to what our users say, and your comment reinforces the importance of keeping things simple and intuitive. Knowing that the design worked well for you helps us stay focused on what matters most: making your experience smooth and stress-free. Published on August 28, 2025
Great service & always up to date immediately
Response: Hi Destiny, Thank you so much for sharing your experience! It’s wonderful to hear that you’ve consistently received great service and timely updates. That kind of feedback means a lot to us. We truly value your trust and are committed to keeping things running smoothly for you. Published on August 27, 2025
Amazing customer service, great prices and if you learn how it works you can save lots of money 💰 Highly recommend!!
Response: Hi Marco, Thank you so much for sharing your experience! It’s great to hear that you’ve found real value in both our customer service and pricing. You’ve clearly taken the time to understand how everything works, and it’s awesome to see that effort paying off with big savings 💰. We’re always looking for ways to make things even easier and more rewarding for customers like you. Thanks again for the recommendation—your support means a lot! Published on August 27, 2025
Great service & always up to date immediately
Response: Hi Destiny, Thank you so much for sharing your experience! It’s great to hear that you’ve found our service consistently prompt and reliable. Staying up to date is something we know matters, and your feedback lets us know we’re hitting the mark. Your input helps us grow! Published on August 27, 2025
I need help getting my service on
Response: Hi Stephanie, Thank you for reaching out and sharing your experience. I understand how important it is to have your service activated promptly, especially after completing your enrollment and payment. We’ve listened to your concern and recognize that waiting for service to begin—especially when you've already taken the necessary steps—can be frustrating. While service typically starts within 4–6 hours, activation times can vary depending on the workload of the transmission and distribution service provider in your area. To help move things forward, I’d like to make sure everything is progressing as expected. If you haven’t already received confirmation of your service start, please feel free to reach out directly to our Customer Care Team at 1-888-963-9363 during standard business hours with your account details so we can check the status and ensure everything is on track. We’re here to support you every step of the way, Stephanie, and we appreciate your patience as we work to get your service up and running. Published on August 27, 2025
Thank you for you’ll help
Response: Hi Venus, Thank you so much for taking the time to share your feedback. It’s great to hear that you felt supported — that’s exactly the kind of experience we aim to provide. We’re always listening closely to what our customers share, and your comment lets us know we’re on the right track. Published on August 27, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
