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Payless Power Reviews
Read reviews from Payless Power customers
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Its was easy to make payment but i feel like having to pay 4.95 fee even if its being paid online which most companies is free
Response: Hi Candice, Thank you for sharing your feedback. We hear your concern about the $4.95 payment processing fee and understand how it can feel frustrating, especially when many companies offer free online payments. You're absolutely right to look for ways to avoid extra charges. While the fee applies for certain payments, there are options that can help you bypass it—like making payments of $75 or more or setting up Auto Pay. Many customers find Auto Pay especially helpful for convenience and savings. Published on August 25, 2025
I love Payless Power. I have had service with them for 3 years at different locations. They are awesome!
Response: Hi Rebecca, Thank you so much for sharing your experience! It’s wonderful to hear that you’ve been with Payless Power for three years across different locations—that kind of loyalty speaks volumes. We’re truly glad to know our service has consistently met your expectations and that you find us awesome! Your feedback reinforces the importance of staying reliable and customer-focused, and it motivates us to keep delivering the kind of service you’ve come to expect. Published on August 25, 2025
Very clear and straight forward set up process
Response: Hi Rochelle, Thank you for sharing your experience! It’s great to hear that the setup process felt clear and straightforward to you. That kind of simplicity is exactly what we aim for, and your feedback lets us know we’re on the right track. Published on August 25, 2025
The one thing that would help is if it were more clear that the first time I clink the link from yall’s texts to me, that I need to click register with my email and make a new password before adding more money to my account. I thought I had already made this type of account when I purchased electricity for the first time
Response: Hi Joseph, Thank you for taking the time to share your experience. We hear you—navigating account setup should be straightforward, especially when you're ready to add funds and keep things running smoothly. It makes sense that you expected your initial electricity purchase to include account creation. Many customers feel the same way, and your feedback highlights an important opportunity for us to make that first step more intuitive. We’re currently reviewing how our text links and registration prompts are presented to ensure it’s crystal clear that creating a password and registering with your email is a one-time step before managing your account. In the meantime, if you ever need help walking through it, our team is here and happy to assist. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 25, 2025
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Response: Hi Jountay, Thank you for sharing your experience with us — your enthusiastic review made our day! 👍🏽 We’re always listening closely to what our customers say, and seeing your feedback lets us know we’re on the right track. It’s clear that something stood out to you in a positive way, and we truly value that kind of energy. Whether it was the service, the product, or the overall experience, we’re glad it resonated with you. We’re committed to keeping that momentum going and continuing to deliver experiences that earn all those thumbs up. Published on August 25, 2025
Not sure how the balance thing works if it gets below 0$ but the account tells me how many days I have left
Response: Hi Carlicia, Thank you for sharing your thoughts! It sounds like you're trying to understand how the balance and disconnection process works, especially when your account dips below $0.00. That’s a really important question, and I’m glad you brought it up. You're absolutely right—when your account balance gets low, the system will show approximately how many days are left before a potential disconnection. This gives you a clear window to take action. If a payment is made before 12 PM on the same day your account goes negative, you can avoid any service interruptions. We want to make sure this process feels straightforward and manageable for you. If you have any questions or concerns please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. We are here to help with any questions you may have about our pre-paid service. Published on August 22, 2025
Good service overall
Response: Hi Karina, Thank you for sharing your thoughts with us! We’re glad to hear you had a good experience overall. It means a lot that you took the time to let us know. We’re committed to making every interaction a great one! Published on August 21, 2025
Great customer service and support would recommend to family and friends
Response: Hi Geneva, Thank you so much for sharing your experience! It’s wonderful to hear that our customer service and support made a positive impression. We truly value your recommendation to family and friends—that kind of trust means everything to us. Published on August 21, 2025
Great customer service and support would recommend to family and friends
Response: Hi Geneva, Thank you so much for sharing your experience! It’s wonderful to hear that our customer service and support made a positive impression. We truly value your recommendation to family and friends—that kind of trust means everything to us. Published on August 21, 2025
Thank you! Would recommend
Response: Hi Latoya, Thank you so much for your kind words and recommendation! We’re thrilled to hear that your experience was a positive one. It means a lot to us that you took the time to share your feedback. We’re always listening closely to what our customers have to say, and knowing that you’d recommend us tells us we’re on the right track. Published on August 21, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
