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Customer Care Hours
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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
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Response: Thank you for the 5 star review! Published on August 13, 2020
Easy payment process
Response: Glad we can make the online portal easy to use! Published on August 13, 2020
Adding credits are easy.
Response: Thank you for the feedback it's greatly appreciated! Published on August 13, 2020
Easy and simple
Response: Glad we can make your service experience easy as possible! Published on August 13, 2020
Awesome Awesome customer service over the telephone great portal information.
Response: Thank you so much for being an awesome customer! Published on August 13, 2020
Keeps me on budget and makes me aware of wasteful spending on energy in my house.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 13, 2020
Cool, super easy
Response: Thank you Sara for the feedback it's greatly appreciated! Published on August 12, 2020
Easy online usage
Response: Glad we can make your service experience easy as possible! Published on August 12, 2020
Great company I recommend to everyone I can ! It’s real easy and convenient.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 12, 2020
DO NOT USE THIS COMPANY! Absolute worst experience! Customer service is horrible their “Supervisors” refuse to help with anything. Save your self the headache and go with literally ANY electricity provider BUT Payless Power. If you are moving into and apartment and the previous tenant has a past due balance with them they will lock up your meter until you pay for the balance! Absolute worst company I have had heard of. Extremely disgusted.
Response: We apologize for the experience. Per the Public Utilities Commission of Texas the account holder has to settle the outstanding balance if there is association.If no association then a signed lease or affidavit of landlord will be required to removed the switch-hold. https://www.puc.texas.gov/agency/rulesnlaws/Default.aspx Published on August 10, 2020
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
