New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Started with Payless Power in January they were easy to set up convenient with good hospitality. The rates were manageable in the beginning but they slowly began to increase over time. I went from paying from$80 a month to$180 last month how does this happen?? I have a schedule made out for my lights so during the day from 5:30 in the morning until 8pm that way no power is rarely used with outlets unplugged. At 8pm-6am there promotion advertises free power no charge between this period. Smh so I contacted Payless Power and the only answer they could give was there rates increased but howww much is this increase Omg!!? Out of 30days the most light usage being used is 20 days and I’m giving some extra. I cant keep up with this rate and the way Covid 19 is causing tripling effect with all business. Its possibly time to start looking for reasonable rates I can afford…
Response: Mr Taylor. I understand that you are concerned about your electric bill . Being skeptical of the legitimacy of your charges is not a good thing but we can help on this front. We can also show you how your can verify your usage independently. If you have not used pre-paid power before you may not be used to the impact of daily usage on your account balance. As summer heat in Texas continues to increase across July and August your electric usage will go up . A supervisor will contact you and can show you the following: 1.) How much power your residence last year at this same time and how it compare s to this year. 2.) What your usage looks like on a daily basis in 15 minute intervals. 3.) Clarity on how our billing works. There seems to be some confusion at this point because Payless Power has never offered a promotion with free nights and weekends, or free power from 8:00 to 6:00 etc. We can review your contract documents if you enrolled online or call recordings if you enrolled over the phone with an associate. Its important for us to learn how you reached this conclusion so we can make it right if you were mis-informed. Published on August 18, 2020
Cheaper rates but easy payments and I like the tracking of my usage
Response: Glad we can make your service experience easy and convenient as possible! Published on August 17, 2020
So far live the service and love the tex on daily usage and allows me to keep u with it
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 17, 2020
Very Convenient
Response: Thank you for the feedback it's greatly appreciated! Published on August 17, 2020
New Customer, easy to use. Need to wait to experience savings.
Response: We look forward to having you as a new customer & hope we meet your expectations! Published on August 17, 2020
I honestly love this company. When I moved here to Houston, my daughter and son-in-law recommended this company to me. Thanks
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 17, 2020
Its easy-to-use
Response: Thank you so much for the feedback it's greatly appreciated! Published on August 17, 2020
Easy to access! Speedy connect was connected within 2 hours. Would recommend to others.
Response: Glad we can make your online enrollment easy and convenient as possible! We look forward to having you as a new customer! Published on August 17, 2020
I’m a very satisfied customer
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 17, 2020
Easy customer access to account
Response: Glad we can make your service experience easy as possible! Published on August 17, 2020
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
