Payless Power Reviews
Read reviews from Payless Power customers
Payless pay as you go I would not recommend I have tried to to get my balance of 74.00 refunded since I no longer have them they told me I signed a one year contract come on now there is no contract in pay as you go and Payless power clearly said that on the home screen pay as you go vs contract co. This will not be the last they hear from me
Response: Thank you Unne for commenting. We have several plans here at Payless Power. The Plan you selected was the SmarTricity Predictable 12 which is a fixed rate pre-paid plan for 12 months with a early termination fee. We will send a copy of your plan documents to your email address. Published on December 04, 2018
Will not refund 74.00 balance from my account said i had a one year contract there is no contract on pay as you go remember pay as you go vs contract it is in your payless power add
Response: Thank you Unne for commenting. We have several plans here at Payless Power. The Plan you selected was the SmarTricity Predictable 12 which is a fixed rate pre-paid plan for 12 months with a early termination fee. We will send a copy of your plan documents to your email address. Published on December 04, 2018
If I could give zero stars, I would I called the place and they asked for my name my birthday, and then asked me if I needed a breathing machine or had any chronic conditions, and because I have to take my nebulizer a couple times a day. I was told that they could not provide me service. I told her she was discriminating against me and told her to never mind and hung up on her. All of a sudden I got 4 text messages and 2 emails trying to get me to sign on with them probably to cover their ass. I believe it is against the law, and I could be wrong, since I have several health conditions which require me to have power, all I need is my power on in a town where I didn’t know where else to go to turn on power. It’s not like I needed a prepaid program at all, I have excellent credit and with any other company I have a zero dollar deposit. I believe, though, that it is illegal to discriminate against anyone over any disability. I don’t think it’s right that they couldn’t turn my power on just because of my disability. In fact, that is the first time that I hadn’t been offered a discount for a disability, if any discount were offered, which is what I thought she was getting at, instead, I was baited into answering a question that was really my choice to answer. So maybe by me saying my disability, it gives them the right to refuse me service. I’m not sure on that, I think I might ask the lawyer, though, there’s any lawyers out there that wanna comment on this, though, please comment. This might be a great service for some people that might have bad credit which is wonderful for them to do for those people but to discriminate against somebody just because they have problems does not mean that they can refuse them service I will never ever use this company and I can’t seem to find a customer service area that will let me actually talk to somebody to complain about this without setting an account up since I’m not a customer I’m not allowed to comment so I thought this is my best chance at least I can warn other people don’t answer there questions you don’t have to answer that one you do have the right to your privacy. I apologize for any mistakes in this, my arms don’t work very well, so I have to use the voice on my phone or computer.
Response: Stacye, Thank you for commenting. Payless Power does not discriminate against any customer or applicant for service. State regulations prohibit customers certified as critical care or chronic care patients from using prepaid service due to frequent possibility of disconnections with little notice. This is the regulation PUCT substantive rule 25.498"k" as shown on the link https://www.puc.texas.gov/agency/rulesnlaws/subrules/electric/25.498/25.498.pdf. We will be launching Postpaid services in the year 2019 and we will be more than happy to provide you service then. Published on November 30, 2018
easy but a pain
Response: We are sorry you have not had a great experience and want to know more, so that we may improve. If you would contact us at https://paylesspower.com/contact-us/ , then we can have someone review your account to see if we can make things right with you. Published on November 28, 2018
Rates are way too high! I’m paying $20 every two to three days??? Not ideal! No recommendations
Response: Tosha- We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. For any questions or concerns please contact us at 888-963-9363. Published on November 19, 2018
The rates for our actual company before was about 300 dollars a month, with this company my bill is about 560 a month now, this company robs its customers, and I don’t recommend anyone choose paylesspower for their family electric provider. And when we call their frustration level is almost as high as theirs, if I could rate no stars I would. And EVERYONE I know including social media will know about this trash company. Thanks for nothing, james T
Response: Thank you for your feedback. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on October 26, 2018
If I could give less I would this company suck eggs never sign up with them .I never received services and put a down payment and only received less than half back for NO SERVICES DONT DO IT THIS COMPANY SUCKS
Response: Hi Anna, we are sorry to hear you are dissatisfied with our service. We hope that you know we take comments and issues such as these very seriously, and consider every case. Upon reviewing your account I see the account was Created online but the wrong address was entered when you were enrolling therefore services were not able to start at the correct address,due to this error. Also see that you have already spoken to a supervisor who informed you of the process that is required. I do apologize again for the inconvenience. Published on October 23, 2018
I do not recomend payless power reason is they will charge you what ever they feel like on any giving day. Some days I pay .11 per klw other days I will pay .12 per klw .18 per klw even .20 per klw!!! Example yesterday it was .12 per klw today its .20 per klw!!! Go figure
Response: Thank you for your review. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on October 11, 2018
honestly worst power company you could choose. i only have a one bedroom apartment that’s empty and i’m putting on $20 every 2 or 3 days. my apartment is only 550 square feet and i’m using over $100 of electricity a month. it’s ridiculous. this company will fuck you good. don’t go through payless, people.
Response: Thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on October 02, 2018
Highway robbery rates
Response: Josephine- We apologize you are not pleased with the service. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. Your particular plan if Auto-pay is added you could save 20% off your usage. Please reach out to our customer care dept 888-963-9363 for anymore further questions or concerns. Published on October 02, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
