I do not recomend payless power reason is they will charge you what ever they feel like on any giving day. Some days I pay .11 per klw other days I will pay .12 per klw .18 per klw even .20 per klw!!! Example yesterday it was .12 per klw today its .20 per klw!!! Go figure
Response: Thank you for your review. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on October 11, 2018
honestly worst power company you could choose. i only have a one bedroom apartment that’s empty and i’m putting on $20 every 2 or 3 days. my apartment is only 550 square feet and i’m using over $100 of electricity a month. it’s ridiculous. this company will fuck you good. don’t go through payless, people.
Response: Thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on October 02, 2018
Highway robbery rates
Response: Josephine- We apologize you are not pleased with the service. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. Your particular plan if Auto-pay is added you could save 20% off your usage. Please reach out to our customer care dept 888-963-9363 for anymore further questions or concerns. Published on October 02, 2018
I was told that I was gone get a free $100 on my lights and still haven’t gotten it
Response: Dominique- Thank you for your review it's greatly appreciated. I do apologize if that was your understanding please reach out to us at 888-963-9363 to go over your plan together. Published on September 27, 2018
Simply horrible. I asked for no contract prepaid service, and they tried to get sneaky about putting me on a contract. I take pictures of my meter everyday and every night to measure my own usage, but it never matches up with what they bill me for. Then they say that they’re billing runs two days behind, so there’s nothing they can do about helping it make any sense. It’s okay for a few days or a couple weeks as a temporary solution, but I would never recommend it for long term.
Response: John, we do apologize for your experience with our service. I would like to clarify that the plan you have (SuperSaver) is prepaid and you are able to cancel at anytime with no fee. Yes our billing is 2 days in arrears due to AEP sending us your reads you can verify your usage using www.smartmetertexas.com to verify what is being reported directly from your meter. Please reach out our customer care dept for anymore questions or concerns at 888-963-9363. Published on September 24, 2018
Do not choose this company they will overcharged insanely if the system is screwed up and you’re not allowed to make a payment for several days it goes on you and your account will keep getting negative and negative and negative and when you finally make a payment or are able to you have to pay it up 2-0 and then they’re going to charge you a $25 fee and then the $150 you had to put on your account is going to be gone and then your accounts going to be negative again it’s BS do not go with this company they are crap
Response: Lyndee, thank you for the feedback it is very important to us. We do apologize for this inconvenience this has caused you. We are well aware of the system issues that had occur therefore we were working with customers by suspending disconnections on 9/4/18-9/5/18 but usage will still be coming in as your usage you are responsible for. Also looks like your balance was negative since 8/29/18 with the labor day holiday disconnections were also suspended no payment was made till 9/6/18 when disconnections resume therefore causing to rack up a high negative balance. If you have any questions or concern please reach out to our customer care dept at 888-963-9363. Published on September 10, 2018
I was pretty excited to come back to PaylessPower because I still had a credit that allowed me to resume services. I have now been back with PaylessPower for 3 month and have been totally struggling to keep monies on my account. I just now became very unhappy because my electric was turned off and I restored like within the hour and was charged 25.00 reconnect fee because I was at work at the time and couldn’t make it in time to add money. Okay. I called and asked for a one time courtesy credit since this had never happened to me. Representatives told me no credit! I was already on deferred payment plan. I felt bad, but I accepted the decision. Then the next day I felt that I put enough on the account, but did not realize I was in the negative when I added money. So any money I added was deducted from previous negative balance and my account was then disconnected again. I was hit with another 25.00 after restoring service within the next couple of hours. First off I feel you guys should have something for customers that pay 15 dollars a day for service and service is disconnected then reconnected on the same day then we should be able to get that reconnect fee waived. Man this is just good quality service isn’t it. Secondly, I was on a deferred payment plan at one point where I pay back 5.16 every week until 25.00 is paid off. Now why in the hell whenever Im ready to pay this 25.00 off I can do so instead of having to wait from August 1st to September 2nd to payoff 25.00 . I really intended on leaving at the beginning of August after I paid the 25.00 for the deferred program, but tell me why there was a hold on the meter. If you take the 25.00 credit for a deferred payment plan then your not able to pay it off early so that you can leave if you want, you have to wait till PaylessPower electronically take the 5.16 every week addition to service for a damn month. Then I noticed that I end up paying double during the time Im on this deferred payment plan stuff. Man I will never in life come back Im going to close this account for good because y’all playing for real with peoples lives. If you make mistakes in life with finances and you loose your job there is no hope for companies like PaylessPower just another company all about themselves and about money which is cool just don’t murder me and Im already dead!!!! The more I add on my account the more you guys take Im done. Good luck on life cause blessings only come to those that help. All the good surveys you guys have y’all must have something rigged. Cause I know all your customers are not happy with paying 400.00 a month for a 1 bedroom apartment unit with no microwave and 1 tv thats about 50 inches. Everything is cool until they start hitting you with them 25.00 reconnect fees and taxed electricity rates!!! Good luck folks hell you better off with high ass reliant energy then theses scammers!! Im off to add another 20 dollars on my account for the day. Just added 30.00 yesterday. Seriously. Now you do the math. Laquita Hill
Response: Thank you, your feedback is very important to us. We do apologize for the experience you had with our service. The Deferred Payment Plan we do give the option to our customers on paying it off earlier if they would like or can let the weekly installments be deducted as scheduled, It is always recommended to pay it off when you make your next payment that way it is available in to the future. We strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on September 05, 2018
It seems like I’m paying way to much for this electric. Even more then when I was a customer for t.x.u.
Response: Thank you Shirley for the feedback it's very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. When signing up with Auto-pay can save 20% off your standard rate. Please reach out to our customer care dept at 888-963-9363 for more saving tips! Published on August 24, 2018
Very friendly user. Love the App. No hassles. Just log in and pay. Even have automatic renewal. This is the best way to go.
Response: Thank you so much for the feedback. Published on August 24, 2018
Great company til today 8/13/18, all i ask for was an extension til tonight cause i get paid tonight and can make a payment and i was denied being told they cant offer me the extension. My daughter is a diabetic and cant be in heat but do they care noooo all they want is money. Ive been with this company for over a year and this is what i get. I DONT RECOMMEND THIS HEARTLESS COMPANY TO NO ONE. Really
Response: Tish, we do apologize you had this experience with your service. We do offer a grace period from the time the balance does go negative automatically giving you till the next day before 11 am to make a payment, Also a deferred payment plan is offered if needed. With our service we do know when disconnections can occur & strongly encourage customers to make a payment before the grace period does expire to avoid it. If needed can contact *211 a agency that can assist on making a payment for you when needed. Lastly a Supervisor will be emailing you a critical care form, for your daughter here shortly. Please reach out to customer care department if anymore questions or concerns at 888-963-9363 Published on August 21, 2018
