Payless Power Reviews
Read reviews from Payless Power customers
I don’t like the payment system, because of having to pay every week or two. So going to find a permanent provider to pay. Monthly bill
Response: Sherry, Thank you for commenting. We apologize for the experience. Please keep in mind that pre-paid service can be used like post-paid service. If you’re able to make one large single payment once per month instead of many smaller payments. For example, if you can calculate what you use for the 30 days in the month and pay that amount at once then you may not have to worry about making another payment until the next month. If you do run short, we have options for you. Call us at 888-963-9363 for more information. Published on January 29, 2020
Started on January 15 2020 asking this company to disconnect. It was never done. At time there was a positive balance of $24.87 on the account. I was told that the Prepaid account had be disconnected for non-payment remember prepaid but they continue to charge me for service that not connected. Does not make sense? Now I have went onto this webpage 2x now and told them to disconnect. I’m not paying them for service that I did ask to be disconnected on 1/15/2020
Response: Mr Holland. Thank you for reaching out. Our records show that we received an email inquiry regarding a service cancellation from you on 1/15/20. A Customer Care supervisor responded and asked for you to confirm the required account security information so that we could proceed with your request. Our records do not show a follow up from you until yesterday, 1/26/20. The representative submitted your request for the earliest termination date available which is today, 1/27/20. Please note that your electric utility, Oncor, does not process service cancellation requests on the weekend. Your service is scheduled for disconnection today however it make take up to 3 days for you to receive your final bill. That does not mean you will be charged for any power after today… it simply means that it may take this long to receive your finalized billing data. If you feel that you indeed did contact us after 1/15/20 and prior to 1/26/20, please contact us at 888 963 9363 so we can research this for you. If your confirmation phone call or email was missed we will credit your account back from that point forward. Published on January 27, 2020
I have t even moved in my place test. Nothing is hooked up and it’s still deducting about $3 or more a day and saying that 0kwh used for the day. I’m not understanding that. I used direct energy pay as you go and it never did me like that.
Response: Hello- thank you for reaching out. The basis for the plans we offer is a daily fee that includes up to the first 17 KWH of energy used at your address each day. IF receive a meter read of 0.00 our system will not charges the daily fee. If any usage comes through for a day the fee is applied. If you are not planning on moving in for a few days we suggest shutting off the breaker to ensure that a read of 0.00 is generated. Please call us at 888 963 9363 if you have any questions. Published on January 27, 2020
This service is too expensive, I turn off my breaker box and they say I used 11.00 one day 7 . Another then it will show I use a Lil bit over 3.00 …. it’s a ripoff for someone struggling to pay that’s why we use prepaid
Response: Hello and thank you for reaching out. We apologize for any confusion. First let us clarify that we do not see any recent daily charges of $11.00. Please call us at 888 963 9363 and we can review your daily billing. We also suggest viewing your itemized charges on the Payless power customer portal. This can provide you a breakdown of what you are being charged and why. We also currently do not see any daily meter reads for 0 KWH . Please note that if you are shutting off your breakers for part of the service day your home will still consume energy overnight etc as meter reads cover midnight to midnight. Published on January 27, 2020
Good service so far.
Response: Thank you Leon for the 5 star review! Published on January 20, 2020
Too many problems
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on January 20, 2020
This company sucks now
Response: We are so thankful for your review and would love the opportunity to speak to you about your service, so that we can help you in any way we can. We invite you to reach back out to us via email of phone, so we can offer further assistance. Published on January 17, 2020
We waist more money each time I paid at 6pm today when representative said in 2 hrs my electricity should reconnect..its now 852? No electricity?
Response: We apologize for the inconvenience. After reviewing the account the minimum payment was not met therefore preventing reconnection. A supervisor will contact you shortly to further assist you. Published on January 13, 2020
This company is trash…charged me for electricity when I had nothing on and wasn’t even at home…I still seemed to use 190 + kilowatts. That’s impossible when your not at HOME!..THEY ROB PEOPLE
Response: Cindy, we apologize for the experience. Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on December 26, 2019
Y’all have taken 80$ and 50$ out of my mothers account for her electricity and will not give it back when y’all didn’t put the money on the correct account. Ur customer service people refuse to help or give any information on what steps have been taken to resolve this issue. Will Not recommend your services to anyone.
Response: We apologize for the experience. We were unable to locate the account with the information provided in order to have a supervisor review this matter. Please contact us at 888-963-9363 so we can independently go over in detail. Published on December 17, 2019
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
