Extremely rude sales department. I was transferred to 4 representatives and lastly on hold for 10 minutes. I decided to write a complaint. I have been with the company for several years. The service has definitely decreased in customer service area.
Response: Thank you Cindy for your feedback. We do apologize for your unsatisfactory experience & we appreciate your loyalty. A supervisor will be contacting you shortly to make things right with you. Published on December 20, 2018
Expensive as hell
Response: Erin, we are sorry to hear you are dissatisfied with our service. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Please contact us at 888-963-9363 for more tips on saving! Published on December 12, 2018
I have no message for now. I am a new customer and would like to try this service out for now.
Response: Thank you Tasha for the feedback. Please contact us at 888-963-9363 to get your service started. Published on December 10, 2018
Payless pay as you go I would not recommend I have tried to to get my balance of 74.00 refunded since I no longer have them they told me I signed a one year contract come on now there is no contract in pay as you go and Payless power clearly said that on the home screen pay as you go vs contract co. This will not be the last they hear from me
Response: Thank you Unne for commenting. We have several plans here at Payless Power. The Plan you selected was the SmarTricity Predictable 12 which is a fixed rate pre-paid plan for 12 months with a early termination fee. We will send a copy of your plan documents to your email address. Published on December 04, 2018
Will not refund 74.00 balance from my account said i had a one year contract there is no contract on pay as you go remember pay as you go vs contract it is in your payless power add
Response: Thank you Unne for commenting. We have several plans here at Payless Power. The Plan you selected was the SmarTricity Predictable 12 which is a fixed rate pre-paid plan for 12 months with a early termination fee. We will send a copy of your plan documents to your email address. Published on December 04, 2018
If I could give zero stars, I would I called the place and they asked for my name my birthday, and then asked me if I needed a breathing machine or had any chronic conditions, and because I have to take my nebulizer a couple times a day. I was told that they could not provide me service. I told her she was discriminating against me and told her to never mind and hung up on her. All of a sudden I got 4 text messages and 2 emails trying to get me to sign on with them probably to cover their ass. I believe it is against the law, and I could be wrong, since I have several health conditions which require me to have power, all I need is my power on in a town where I didn’t know where else to go to turn on power. It’s not like I needed a prepaid program at all, I have excellent credit and with any other company I have a zero dollar deposit. I believe, though, that it is illegal to discriminate against anyone over any disability. I don’t think it’s right that they couldn’t turn my power on just because of my disability. In fact, that is the first time that I hadn’t been offered a discount for a disability, if any discount were offered, which is what I thought she was getting at, instead, I was baited into answering a question that was really my choice to answer. So maybe by me saying my disability, it gives them the right to refuse me service. I’m not sure on that, I think I might ask the lawyer, though, there’s any lawyers out there that wanna comment on this, though, please comment. This might be a great service for some people that might have bad credit which is wonderful for them to do for those people but to discriminate against somebody just because they have problems does not mean that they can refuse them service I will never ever use this company and I can’t seem to find a customer service area that will let me actually talk to somebody to complain about this without setting an account up since I’m not a customer I’m not allowed to comment so I thought this is my best chance at least I can warn other people don’t answer there questions you don’t have to answer that one you do have the right to your privacy. I apologize for any mistakes in this, my arms don’t work very well, so I have to use the voice on my phone or computer.
Response: Stacye, Thank you for commenting. Payless Power does not discriminate against any customer or applicant for service. State regulations prohibit customers certified as critical care or chronic care patients from using prepaid service due to frequent possibility of disconnections with little notice. This is the regulation PUCT substantive rule 25.498"k" as shown on the link https://www.puc.texas.gov/agency/rulesnlaws/subrules/electric/25.498/25.498.pdf. We will be launching Postpaid services in the year 2019 and we will be more than happy to provide you service then. Published on November 30, 2018
easy but a pain
Response: We are sorry you have not had a great experience and want to know more, so that we may improve. If you would contact us at https://paylesspower.com/contact-us/ , then we can have someone review your account to see if we can make things right with you. Published on November 28, 2018
Rates are way too high! I’m paying $20 every two to three days??? Not ideal! No recommendations
Response: Tosha- We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. For any questions or concerns please contact us at 888-963-9363. Published on November 19, 2018
The rates for our actual company before was about 300 dollars a month, with this company my bill is about 560 a month now, this company robs its customers, and I don’t recommend anyone choose paylesspower for their family electric provider. And when we call their frustration level is almost as high as theirs, if I could rate no stars I would. And EVERYONE I know including social media will know about this trash company. Thanks for nothing, james T
Response: Thank you for your feedback. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on October 26, 2018
If I could give less I would this company suck eggs never sign up with them .I never received services and put a down payment and only received less than half back for NO SERVICES DONT DO IT THIS COMPANY SUCKS
Response: Hi Anna, we are sorry to hear you are dissatisfied with our service. We hope that you know we take comments and issues such as these very seriously, and consider every case. Upon reviewing your account I see the account was Created online but the wrong address was entered when you were enrolling therefore services were not able to start at the correct address,due to this error. Also see that you have already spoken to a supervisor who informed you of the process that is required. I do apologize again for the inconvenience. Published on October 23, 2018
