Payless Power Reviews
Read reviews from Payless Power customers
It was great great great great great great great great great great great great great great great great great great
Response: Thank you for rating Payless Power! Published on April 01, 2019
This light company is something you get real quick until you. Can do better. I pay 20$ a day for 30 days add that up. Yeah it’s fast hookup but you pay more with theses guys a month. So it’s really not helping you and your family
Response: Ebony, Thank you for commenting. We apologize for your experience. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on February 28, 2019
Convenient and no hassle start up..my service was on within two hours of set up
Response: Thank you Julia for the feedback it's greatly appreciated. Published on February 25, 2019
Cost is super high. I am switching to another company
Response: Thank you for commenting. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate! Published on February 20, 2019
This company sucks they will charge you for 25$ reconnect fee even if your account was never discounnected.. if you try and talk to some one like a supervisor she will not try and resvole the manner instead she will aruge with the customer.. no wonder can’t handle calls accordingly cuz she hasn’t been properly trained… All need to go to a training regarding customer service and I want my money back that 25$ my lights were never cut off but you feel as though you can Rob me that 25$ .. this won’t be the last you hear from me
Response: We are sorry you are under the impression that you were not assisted properly. We did confirm with Centerpoint the times disconnections & reconnections took place. Here is Centerpoints customer service number to call & confirm the times, 800-332-7143. Published on February 18, 2019
One star is even too much …very expensive prepaid services
Response: Thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on February 13, 2019
THIS ELECTRICITY COMPANY IS GOOD STRICTLY FOR CONVENIENCE. IT IS EXPENSIVE. I PUT $75.00 ON MY ACCOUNT ON FRIDAY MORNING. MY FAMILY AND I WENT OUT OF TOWN FOR THE WEEKEND AND BY WEDNESDAY, I RECEIVED A TEXT INFORMING ME THAT MY BALANCE WAS LOW AND NEEDED TO BE PAID BEFORE SERVICE GOT INTERRUPTED. NEEDLESS TO SAY, I AM CURRENTLY LOOKING FOR A NEW ELECTRICITY COMPANY.
Response: Brian, Thank you for commenting. We do apologize for your experience we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on February 13, 2019
Very scandalous. Ultimate scam. Switching asap. Thieves.
Response: Thank you for commenting. We apologize you feel this way. Please contact us at 888-963-9363 in order to review your account and resolve your concerns. Published on February 04, 2019
G I just paid my light bill on January 29 at 11:18 and my lights were off for a whole day the next day still what kind of stuff is this this ridiculous I tried calling them no one would answer my children were freezing and one of them had asthma I’m taking this to court
Response: Pebbles thank you for commenting we do apologize for your experience. Please note any payments made after hours could be delayed due the meter not accepting the signal. We do have help support till 9pm. We do apologize if you were not able to speak to someone as we open at 8AM. A supervisor did review your account to be sure order was completed this morning. For any questions or concerns please contact us at 888-963-9363. Published on January 30, 2019
Do I really need to give you guys all my personal info to leave a review? Anyway I just noticed talking to my brother that yall charged us both almost the same amount on the same day..which if we were the same I would understand….but he has young 4 children(ages 4-15). I have a 20 yr thats never home…but still I don’t understand how we are basically being charged the same amount daily. Apparently we spend almost the same amount. But we all work in my house so from 8 am to 4:30 pm no one is home…but our bill is still very high per day…fyi I’m the last one out and I turn off my heat when I leave..still no difference? Y’all need to check your meters bc im seriously looking for a new company.
Response: Thank you Maria for your feedback it’s greatly appreciated. Oncor reads your meter then send us the reads based off what is consumed in the home & only from your home. We do not recommend turning off the heat as this is going to be the main source of electricity that is causing high usage. When you turn off the heat & turn it back on after hours of it being off it’s going to work 3x more than its has to versus being on automatic recommended temperature during winter time is 68 degrees. Oncor meters are highly reliable and accurate. In fact, between 2013 and 2018, Oncor tested more than 80,000 meters at our customers’ requests. 99.91% of the tested meters met the industry’s strict standards for accuracy. You can always double check your meter at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge. Published on January 28, 2019
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
