Payless Power Reviews
Read reviews from Payless Power customers
During this virus you would think if you could pay over 3/4 of your bill they would let you slide on 40 dollars till the next bill comes out but nooo.
Response: Thank you for commenting. We do apologize for the experience. We can see the challenge you are faced with and understand your concern of having your service disconnected. We here at Payless Power want you to know that your family’s health and safety are our primary concern. Please contact us or visit https://paylesspower.com/covid-19-response/ for more information. Published on April 10, 2020
I am not working I have been sick and can not go back to work my job is cutting hours and days.
Response: Vale, we can see the challenge you are faced with and understand your concern of having your service disconnected. We here at Payless Power want you to know that your family’s health and safety are our primary concern. Please contact us or visit here https://paylesspower.com/covid-19-response/ to get more information how to get assistance during this time. Published on April 06, 2020
Payless power is allowing customers to pay with stolen credit cards on their account and have no consequences about it it is happened to me five times over $100 customer service says there’s nothing they could do sales department says there’s nothing they can do they don’t have a fraud department they don’t have supervisors on the floor this company is bullshit
Response: Ms Dobbs- To our understanding , a supervisor was able to speak with you on 4/2/20 at approximately 3:45 PM CST. At that time, he explained to you steps you can initiate with your bank that will result in the refund of your funds. We have also taken steps to ensure that your card will no longer be used while you are awaiting your bank to cancel your card. If this has not addressed your issue we would be happy to speak to you further. You may contact us directly at 888 963 9363. Published on April 03, 2020
I keep getting charged on my credit card for $20 every time I put money on my card and this is an unauthorized payment I don’t know anybody with the service and when I called the number to pay less power the guy yelled at me and told me that there’s nothing he can do because he’s in sales with starting a new service he recommended I call back tomorrow during business hours I pleaded to him to just help me tell me something about the company or anything I said I don’t know how to get this to stop charging my account because it’s Fraud and I want to file A report he said to call the police but when I called the police they said I have to call the merchant to cancel the payments which I’m trying to do he continued to yell at me to say there’s only three people on the floor and then I would need to call back tomorrow I asked to speak to a supervisor and he said he was the supervisor which I find it hard to believe I asked him to stop talking to me like I was an idiot and he chuckled and just told me to call back tomorrow during business hours of customer serviceI don’t have this company but I sure don’t want to if they’re going to let unauthorized payment slide and not help me at all
Response: We apologize for the experience. We would advise that you report the charges to your bank or card company immediately. Please contact us, for anymore questions or concerns at 888-963-9363 our customer service hours are Mon-Fri 8am-6pm Saturdays 9am-5pm CST. Published on April 02, 2020
Prices change everyday an goes up everytime
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. Please contact us via email at [email protected] or via phone at 888-963-9363. Published on March 30, 2020
69.00 was suppose to last a month and lasted 14 days
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on March 25, 2020
Y’all are awful you don’t help people when they are not able to pay even when you have a disabled person in your home you went on the rates you don’t offer the discounts anymore Imy looking to go to TXU.
Response: Thank you Margaret for commenting. We do apologize for the experience. We here at Payless Power want you to know that your family’s health and safety are our primary concern. At present, disconnections have been halted until 3/27/2020 by the Public Utility Commission. A supervisor will contact you shortly to provide more detailed information. Published on March 25, 2020
Have already switched. Had this company for two years and the price was great paid less than a dollar a day. However now I would get charged roughly 2.88 for 2 kw of power a day. Nearly 3 times as much. I wouldn’t be home for days at a time but still got charged the same wether I would use 1kw or 17kw. Also no longer receive a discount for having $35 or more in the account. Switched and hoping my next company doesn’t do the same thing.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on March 10, 2020
Its was all going great until I realized they had taken 300 bucks in 64 days for a reoccurring fee that I was not informed of….how the hell is my usage around 2 to 3 bucks an that fee EVERYDAY is 3 almost 4 Bucks. more then my …yall should be ashamed…DONT USE THESE PEOPLE THEY LIE TO YOU AN WILL NOT REFUND THE MONEY BACK.. SOME OF US ARE BAIRLY MAKING IT.. THEY DONT MIND TO STEAL FROM THE POOR TO POCKET THE RICH..THENNNN,THEY MAKE IT YOUR FAULT SOME HOW..
Response: Eads, Thank you for commenting we apologize for the experience. We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer a call review to determine if you were advise of the daily fee as it's read in a sales disclosure. Published on February 25, 2020
My electricity facts label says my daily charge is $2.67 for up 17kwh. I haven’t been home in a week, using 2kwh per according to your texts, yet you’re charging me $2.88 daily… Why?
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on February 05, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
