Payless Power Reviews
Read reviews from Payless Power customers
I HAVE NEVER HAD A PREPAID SERVICE TO DISCONNECT ME DAILY. THIS HAS BEEN THE WORSE EXPERIENCE EVER. I’VE ADDED MONEY IT GIVES ME A POSITIVE BALANCE OF $30.00 AND WITHIN HOURS IM AT NEGATIVE, I THINK THE SERVICE YOU PROVIDE IS UNACCEPPTABLE AND IT REALLY ISNT HELPING THE CUSTOMER AT ALL. I HAVE A PROBLEM THAT EVERYTIME IM ONLINE ADDING MONEY THE MINIMUM CHANGES WITH A DISCONNECTION FEE ADDED. THIS IS NOT AFFORDABLE IT TURNS OUT TO COST MORE THEN A MONTHLY PAYMENT. PAYLESS POWER HAS TO DO BETTER NO WONDER THE CALL QUEUE IS 102 PEOPLE BEFORE ME EVERYTIME. A PREPAID SERVICE WITH A SWITCH HOLD AND 150 TO GET TAKEN OFF!!! EXTREMELY DISSATISFIED CUSTOMER
Response: Thank you for your inquiry. We apologize for the inconvenience, a Supervisor will be contacting you. Please keep in mind that anytime services are disconnected & reconnected we require the negative balance + $35 from the $35 payment a $25 reconnection will be deducted. I do show on your account the minimum payment is not being met therefore causing your balance to fall back to a negative balance once the $25 reconnection fee is charged. Published on August 02, 2018
Rates are crazy high
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on August 02, 2018
The bill just keeps getting ridiculously high…I’ve had this company for years and I’d never had this issue untill a few months back now…time to switch!
Response: Thank you for providing your feedback it’s greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Another way on receiving a discount is when you use more than 17 KWH a day. You can also register with smartmetertexas.com this will break your usage down to 15 min intervals allowing you to see between what hours of the day usage is being reported the most, This can be very helpful especially during the summertime once mild temperatures start, you will see a decrease in your usage. Please reach out to our customer care dept at 888-963-9363 if you have any questions or concerns. Published on August 02, 2018
“Experience the Payless Power difference” The only difference I have experienced is receiving the worst customer service experience in the Utilty industry. I do not recommend this company to anyone. There are better rates and better customer service. They do not value customers and only charge fees to profit money. They also keep deleting my reviews. We’ll see if this review is posted.
Response: Thank you Precious for the feedback we really do take the feedback into consideration and we apologize for the experience you're having with our service. I do see a review from the ends of june inquiry your issue & a manager did address the issues you were experiencing in a detailed format to resolve the problem. If you did not receive it I could resend it or you are more than welcome to reach out to our customer care dept at 888-963-9363 to get the information that was provided from the manager. Published on August 02, 2018
Garbage. I signed up for a plan that states “$50 credit after 30 days of usage.” However, the fine print stated “180 must be maintained, or PaylessPower can reverse the credit.” Why is this garbage? Because the TOS that displays during the online sign up differs from the TOS that I was sent, the TOS that was on the website, and the TOS that displays when I login to my account and look under “plan documents.” This 180 day requirement is nowhere to be found. Is the company technically correct? Sure. But this is extremely deceptive. Why should I not assume that the TOS shown at sign up is not the same as the TOS that is provided with the plan? Didn’t think I would have to read through two different TOS sheets to know what I was signing up for. Shady and deceitful.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on July 24, 2018
They charge took much I thought it would be cheaper but I am paying triple what I would pay with a normal monthly company
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on July 11, 2018
I pay like $15 a day in the summer… thats 450 a month. How absolutely ridiculous! Had payments reversed from months ago by a scorned ex roommate and their payment plan was 75 on monday, Wednesday, friday and thr following monday plus the amount i owed for that week of usage… i dont know anyone who gets paid every other day, thankfully i was able to pay mine upfront in full and it was a lower amount but could you imagine had it been something higher that I could not afford? On top of that I wasn’t able to pay with a card at all, even in store! All i had was a credit card, it was such a hassle and they would not work with me at all. I cannot wait to leave this service this weekend.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on June 28, 2018
The first few months I had never issues with service. Now it’s really expensive like a price increase. I called the service center because my in matter of the 3 days my usage amount tripled ( I’m never home for the price to increase). I went home to find my service disconnected. Anthony (a cs) and Ida (Supervisor) are very problematic in their tones. Ida would not let me speak with anyone else. She was confrontational in her tone and unprofessional. I wish I never chose this company. There are better options with better customer service.
Response: Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on June 28, 2018
I called to set up new service. I had to pay 75.00 and my account so good to go. I had to call back because the apartment people gave me the wrong apartment number. Payless Power said I had to pay another 75.00 for the new apartment. I asked what about the 75.00 that I had already paid for the other apartment. They said they didn’t know but they think it will go toward my new account or refund it back. It is a month later and I still do not have my 75.00 credit on my account or gotten a refund. I called customer service and they said they would send my message to operations and they would call me when they got a response and that was 3 days ago. Can someone please give me my money back.!!????>>
Response: Cherrie, Thank you for the feedback. We do apologize you're experiencing this inconvenience we are currently working on your account to get this issue straighten out. A Supervisor will be contacting you shortly to discuss your account & more information. Published on June 28, 2018
I was quoted .063 per kw and am paying.15 per kw. I switched providers thinking my bill would go down. In 2 weeks I have already paid what my electric bill was with another company and have been using less electricity.
Response: Hello – thank you for sharing your concerns regarding your bill. Please note that for maximum saving you should maintain a balance of $35 or more so you can take advantage of our 20% Flex Pay discount. This really adds up at high usage residences such as yours. Call us at 888-963-9363 for more details. Published on June 16, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
