If I could leave negative stars I would. We signed up after being told it was on a regular plan being billed 1 time per month. We made a deposit and we thought it was good. No!!! in a weeks time we managed to use our whole deposit and were negative. We discovered this and paid then paid more the next week and more the next week we can’t switch the have a hold on our meter. Im trapped. I’m on ssi I need 1 monthly payment so I can budget. Now I’m in the dark all the time. I’m scared to turn on anything. With 4 kids and fixed income, this is the worst choice I made. $12- 14 a DAY! THAT’S ALMOST MY RENT!
Response: A.R Lee I do apologize your experience with our service has not been pleasant. I was not able to locate an account in order to be able to reach out to you. If you could please contact our customer care dept. at 888-963-9363. Thank you. Published on May 25, 2018
you charge too much
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on May 18, 2018
Ridiculously expensive because I’m rarely home, dont use a washer, dryer, refrigerator, or dishwasher. I don’t even have water hooked up to the house and I’m getting charged over $6 a day. Complete ripoff
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on May 17, 2018
This people steal your moneyI would not recommend this company to anyone at first I was using$ 6.30 cents per day then it went up to 8.68 a day to 9.25 and now supposeably I’m using $14.67 cents a day so please try these and you don’t get told everything supposeably i pay10.8 cents a kw but when your goes under $ 35.00 you pay 14.1 cents this I was never told about that before opening my account
Response: Thank you for the feedback you are are very important to us and we strive to bill our customer’s accurately.Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on May 16, 2018
I wish I could have free nights and weekends
Response: Thank you for reaching out, & looking for the best way to save money. We currently do not offer free weekends. Those types of plans may not always result in lower charges as the highest use of electricity is during the peak hours versus off-peak hours where less usage is being used. We provide a 24/7 discount with our FlexPay Discount by maintaining a balance over $35 you can receive 20% off our standard rate. Also when more than 17 KWH are used daily we offer an additional discount. Published on May 08, 2018
My home is currently being repaired feom fire damage in Nov 2017 and Im still being charged daily although no power is being used and the main power breaker is disconnected.
Response: We are so sorry to hear that your home has been damaged. WE do see your usage has stopped and we are going to credit you back for days with no usage. We would also like to speak to you immediately about your options. Published on May 07, 2018
Price is way to high
Response: Thank you, for your feedback it's very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on May 03, 2018
Not the best light company but it’s okay
Response: Kimetria- Thank you for your feedback it's greatly appreciated. Please let us know how we can improve to better your experience. Published on May 02, 2018
Not the best light company but it’s okay
Response: Thank you so much for taking the time on providing this review, please let us know how we can improve. Published on April 30, 2018
Just signed up so I am unable to give a review on services. The sign up process was easy. Still to come is to see timely connection and if I accurately understand the terms of agreement, etc.
Response: We appreciate your honest feedback Beverly!! We are happy you chose Payless Power as your electrical provider and if you have any questions feel free to call our customer service at 888-963-9363 or visit our website paylesspower.com will also show you how our company works!! Published on April 18, 2018
