Very scandalous. Ultimate scam. Switching asap. Thieves.
Response: Thank you for commenting. We apologize you feel this way. Please contact us at 888-963-9363 in order to review your account and resolve your concerns. Published on February 04, 2019
G I just paid my light bill on January 29 at 11:18 and my lights were off for a whole day the next day still what kind of stuff is this this ridiculous I tried calling them no one would answer my children were freezing and one of them had asthma I’m taking this to court
Response: Pebbles thank you for commenting we do apologize for your experience. Please note any payments made after hours could be delayed due the meter not accepting the signal. We do have help support till 9pm. We do apologize if you were not able to speak to someone as we open at 8AM. A supervisor did review your account to be sure order was completed this morning. For any questions or concerns please contact us at 888-963-9363. Published on January 30, 2019
Do I really need to give you guys all my personal info to leave a review? Anyway I just noticed talking to my brother that yall charged us both almost the same amount on the same day..which if we were the same I would understand….but he has young 4 children(ages 4-15). I have a 20 yr thats never home…but still I don’t understand how we are basically being charged the same amount daily. Apparently we spend almost the same amount. But we all work in my house so from 8 am to 4:30 pm no one is home…but our bill is still very high per day…fyi I’m the last one out and I turn off my heat when I leave..still no difference? Y’all need to check your meters bc im seriously looking for a new company.
Response: Thank you Maria for your feedback it’s greatly appreciated. Oncor reads your meter then send us the reads based off what is consumed in the home & only from your home. We do not recommend turning off the heat as this is going to be the main source of electricity that is causing high usage. When you turn off the heat & turn it back on after hours of it being off it’s going to work 3x more than its has to versus being on automatic recommended temperature during winter time is 68 degrees. Oncor meters are highly reliable and accurate. In fact, between 2013 and 2018, Oncor tested more than 80,000 meters at our customers’ requests. 99.91% of the tested meters met the industry’s strict standards for accuracy. You can always double check your meter at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge. Published on January 28, 2019
Do I really need to give you guys all my personal info to leave a review? Anyway I just noticed, talking to my brother, that yall charged us both almost the same amount on the same day..and in similar days before and after.(fyi..I recommended him but never got a a any extra credit or anything in my acct. So i personally don’t recommend anyone any more) If our families were the same I would understand….but he has young 4 children(ages 4-15)they are always home. I have a 20 yr thats never home…but still I don’t understand how we are basically being charged the same amount daily. Apparently we spend almost the same amount. Idk if yall just take from a group and average out from our community. If so that is wrong bc we don’t all use the same amount. But we all work in my house so from 8 am to 4:30 pm no one is home…but our bill is still very high per day…fyi I’m the last one out and I turn off my heat when I leave..still no difference? Y’all need to check your meters bc im seriously looking for a new company.
Response: Thank you Maria for your feedback it's greatly appreciated. Unfortunately we do not offer a referral program that is why a credit was never placed on the account. Oncor reads your meter then send us the reads based off what is consumed in the home & only from your home. We do not recommend turning off the heat as this is going to be the main source of electricity that is causing high usage. When you turn off the heat & turn it back on after hours of it being off it's going to work 3x more than its has to versus being on automatic recommended temperature during winter time is 68 degrees. Oncor meters are highly reliable and accurate. In fact, between 2013 and 2018, Oncor tested more than 80,000 meters at our customers’ requests. 99.91% of the tested meters met the industry’s strict standards for accuracy. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge. Published on January 28, 2019
My account was created 01-08-19 and service turned on 01-15-19 for a different unit than what I input at the time of account creation; I live in building 5, the account was opened for a unit in building 8. This caused another tenant’s power to be switched to Payless w/o her knowledge. Payless wants me to create a new account for my correct unit and put down another up-front payment when I’ve paid $60 in one week’s time, since 01-14-19. Available funds will not be transferred to my “new account” until the existing account has been closed, at which time it will take another 1-2 weeks for the remaining funds to redistributed. This really means the available funds will likely be depleted by the time they transfer the money to my new account, so I’ve paid for electricity for a unit I don’t even live in without a refund. I now run the risk of losing power and customer service is refusing to transfer all currently available funds on the existing account blaming me for the mistake. Terrible customer service; absolutely awful way of attempting to keep customers.
Response: Hello. Thank you for choosing Payless Power. We apologize for any confusion. While we will indeed need you to set a new account with a new payment to start, you will not be required to pay for service at the other apartment. Those funds will simply be frozen until the process of switching back the service is complete. This generally takes 7 to 10 days but can take less or sometimes longer. You may receive texts through this process showing a declining balance but once the service is switched back your balance should be restored and your funds can be transferred at that point. If the original provider does not agree to accept the full charges you may be responsible for some charges but this is rarely over the equivalent of a day’s wroth of usage. These protocols are based a required State policies but in most cases the biggest impact to a customer is that their money is frozen for a few days. A supervisor will call you to discuss. Published on January 22, 2019
And THEN THEY HAVE TO REVIEW UR REVIEWS BEFORE THEY AGREE TO POST IT ….. SCREENSHOTS ILL GO TO THE REVIEWS ON GOOGLE AND POST ALL OF THIS…. CANCEL THIS SERVICE YOU SET ME UP ON I DIDNT AGREE TO IT AND I DIDNT NOT PAY CASH TO RECEIVE THIS BA SERVICE
Response: Thank Erica for your feedback. All reviews are automatically added to our website on www.Paylesspower.com. Although you might receive a confirmation text through another website if you were to leave a review. I can assure you we do not delete any reviews left by our customers. As mentioned in the previous review a Supervisor will review your account and will contact you as soon as possible. Published on January 21, 2019
I RATHER GIVE A 0 BUT ITS NOT AN OPTION.. I WAS LOOKING FOR LIGHT COMPANY AND SET THIS ACCOUNT UP NOT TO START SERVICE BUT TO SEE HOW IT WORKS EVERY SINCE THEN I CANT GET OUT THE ACCOUNT N ((((MY BALANCE (THERE BALANCE FOR ME ))KEEPS GOING IN NEGATIVE N THEY WANT STOP TEXTING MY PHONE ))))) I DIDNT AGREE TO THIS MESS I CALLED AND TOLD THE REPRESENTATIVE SHE SAID U PAID CASH I DIDNT PAY NOTHINGGGGGG I ASKED 3 TIMES TO CANCEL THE GRL SAID I COULDNT DO NOTTTTT GET THIS MESS RUN THIS I A HORRIBLE SERVICE AND THEY STICK U IN THE MESS ANS WONT CANCEL
Response: We do apologize for this inconvenience. A Supervisor will review your account and will contact you as soon as possible. Published on January 21, 2019
What the hell is with the 20$ minimum. It used to be 10$. This is unfair and unacceptable.
Response: Thank you for commenting. The minimum required is $20 on Automated system,Online, and with a live representative. If you would like to pay anything less you can do so at your local Moneygram location. For any questions or concerns please contact us at 888-963-9363, Thank you. Published on January 16, 2019
U guys are expensive
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By signing up with autopay you can save 20% off our standard rate. Published on January 02, 2019
This company is not good I had this company for a year now they charge you even if your disconnect . The guy I was talking to seem to have gotten upset when I asked him why are they still charging me if my account was disconnected he kept saying ma’am we are charging you for the service , when my account was disconnected it was a -0.39 an that was on a Monday by Thursday my account still disconnected now it says -35.67 how ?? You guys are getting over on people an that’s not right some people actually can’t get a regular light company an you guys are preying on people like that….
Response: Thank you Sasha for your feedback. We do apologize for the inconvenience. Please note that Payless Power bills 2 days in arrears. For example if your services were disconnected on Monday we still have to bill you for usage that was consumed on Saturday & Sunday. Now if services remain disconnected a daily fee of $0.75 + city sales tax is billed only no usage. If you have any questions or concerns please contact us at 888-963-9363. Published on December 24, 2018
