Payless Power Reviews
Read reviews from Payless Power customers
Payless power sucks im sorry ive been with them for a good min and they are a piece of sh** as soon as i find another company im switching. And uf yall are smart dont pick this company..they really offer no help..
Response: We are terribly sorry you have had a poor experience with our company and want to know more, so that we may improve. A supervisor will be contacting you shortly to go over your account independently. Published on September 17, 2019
This servos is complete and utter . I wouldn’t suggest this to anyone. They’re always late reconnecting. Your balance is not up to date it’s always behind a day or TWO. They’re customer service SUCKS. I hate it. I mean I seriously HATE IT ! My service was disconnected today before the closing of customer service. I paid again before they were closed the promise is to have it reconnected 2 hours or less and here I am with my children still in the dark. I wasted time all day waiting and still no service. I will no longer be paying for these services and everytime I see the company it will get a bad review. Pay LESS my ass this is the highest I’ve ever paid per kwh. You guys suck and I hate you all !
Response: Desiaray, We apologize for the inconvenience this has caused you and your family. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you shortly to discuss your concerns. Published on September 10, 2019
Good service so far
Response: Thank you Jesse for your feedback it's greatly appreciated! Published on August 30, 2019
I Don’t like it
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on August 30, 2019
I’m still waiting on the company to reimburse me the 9 days I was over charged.
Response: Amanda, Thank you for commenting. If you could please contact us at 888-963-9363 so we may cover this with you independently. Published on August 19, 2019
This service has been way more expensive than I was told it would be. Can someone please call me to Discuss ASAP
Response: David, we do apologize for your experience. A supervisor will be contacting you shortly to go over your account. Published on August 12, 2019
This is ridiculous!! $15 for 1 day… so expensive I have to pay just b4cause I need electricity but I will change my provider this week
Response: We understand the frustration that the cost of electricity rises in the summer or sometimes the winter here in Texas because energy consumption increases substantially with the temperature changes outside. The key driver of higher energy cost is because the air conditioning and heating systems work much harder when it is hot or cold outside. Just like a refrigerator, the HVAC system in a home turns on based on the desired temperature set on the thermostat and these systems do so whether someone is home or not. Our blog contains many articles on energy savings tips, which can be viewed at https://paylesspower.com/blog/. We also offer a discount program to save 20% off of our standard rate by maintaining a balance above $35 or more. A supervisor would love to speak to you to see if we can do something to meet your expectations. If you would contact us at https://paylesspower.com/contact-us/, then we can have someone review your account immediately to see if there is anything further we can do to help. Thank you for your feedback it's greatly appreciated. Published on July 08, 2019
I have kids IT shouldnt just Turn the Power off like that
Response: Thank you Tamika, for commenting. We understand and apologize for the inconvenience we are currently working with the customers. Please contact us for anymore questions or concerns at 888-963-9363. Published on May 28, 2019
Yall suck and yall think ya slick .. Shit got me paying every week
Response: Bri, Thank you for commenting. Your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on May 17, 2019
I’m very upset . I already paid my deposit amount of $39. I don’t know why I am paying it a second time . I came home now and have two dogs with my electricity out . With no notice to me . I am very disappointed. I want a call ASAP .
Response: Kira, We apologize for your experience. A Supervisor will review your account and will contact you as soon as possible to the number provided on the review. Published on April 30, 2019
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
