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Payless Power Reviews
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If I could, I would give this company a negative star rating. Those with disabilities who register for the Chronic Care Designation will be quoted a higher deposit rate. I was initially quoted a $49 deposit, but when going through the reports and paperwork, I was asked if “[I] or anyone in [my] household had qualified for the Chronic Care Designation.” When I replied, “Yes,” I was told in so many words, that someone on the Chronic Care Designation List cannot qualify for the $49 deposit, but must pay a ~$350 deposit. I was told this by both the third party and by a Payless CS Agent as well. The Payless CS Agent went on to inform me that because it was a prepaid deposit, it was not subject to the ADA and non-discriminatory practices laws.
Response: Hello- Your comments state that Payless Power charges higher deposits for those with disabilities who register as Chronic Care and that you would need to pay $350 deposit for service and pre-paid service is not covered under any ADA laws. We will reach out to you to get more information or who you spoke to but this information is absolutely incorrect. The most important fact is that as an exclusive provider of pre-paid service the Public Utilities Commission of Texas forbids us from enrolling any customer designated as critical care or chronic condition patient (PUCT Rule 25.498 {3} {k} https://www.puc.texas.gov/agency/rulesnlaws/subrules/electric/25.498/25.498.pdf. Secondly as a pre-paid company we do not require a deposit and do not run credit checks. An initial fee to start service is required and based on which plan offer the customer chooses. We have a no contract, month to month plan with a starting fee of $49.00 and a 12 month contract with a lower rate that requires a payment of $75.00 to start. Payless Power has never required more that $75.00 to start service as this would also be a violation of the PUCT’s prepaid regulations. Based on what you describing the 3rd party may have correctly explained that as a chronic condition patient you cannot enroll in a pre-paid electricity plan and instead must select a post -paid plan from another provider. We do partner with 3rd party marketers who can offer service through a number of other providers based on an individual’s needs or circumstances. It is conceivable that if you called and advised that you are a chronic condition patient that the representative correctly advised that you are not eligible for pre-paid service and directed you to a post paid option with an alternate provider that does require a credit check and deposit based on the customer’s credit score. We will attempt to contact you for clarification but also ask that you call us at 888 963 9363 and ask to speak to a customer care supervisor. Published on March 16, 2021
Simple and easy. MUCH Better than calling in !!!!!!!!!! Good rates.
Response: Thank you Jimmie for the feedback it's greatly appreciated! Published on March 12, 2021
this company generally cares about their customers they will give you every opportunity to pay your bill or to get back on track I love this company it will work with you if you try your best to get it taken care of
Response: Thank you Trinetta. We are always happy to help ???? Published on March 12, 2021
Awesome service
Response: Thank you for being an awesome customer! Published on March 12, 2021
Easy payment method.
Response: Glad we can make your service experience easy and convenient as possible! Published on March 12, 2021
Good and easy process good company
Response: Thank you Aurora for the feedback it's greatly appreciated! Published on March 12, 2021
Love the easy online payment process!!!
Response: Glad we can make your service experience easy and convenient as possible! Published on March 11, 2021
Nice and easy to set up.
Response: Thank you Tiffany for sharing your service experience! Published on March 11, 2021
I highly suggest people to use Payless power .
Response: Thank you so much for the feedback it's greatly appreciated! Published on March 11, 2021
Great company…..
Response: Thank you for being a great customer! Published on March 04, 2021
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
