Payless Power Reviews
Read reviews from Payless Power customers
A great way to check up on usage and mange payment
Response: Thank you for being a great customer. Glad we can make your service experience easy to use and manage. Published on May 04, 2020
Terrible!!! I thought this was a good company it but not for me!!!
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on April 24, 2020
Payless power turned off my power for 38 cents! During this time???!!! So much for customer loyalty!!!
Response: Ms. Saunier. Thank you for taking the time to reach out .I can see that you are very frustrated that you power is off. That’s not a good thing in any circumstances and especially now. If you contact us at 888 963 9363 we have several options to quickly restore your service. As a Texas based family owned and operated business, Payless Power takes its relationship with our customers seriously. That’s is why we offer same day account protections and deferred payment plans to assist customers who are struggling to pay their bills. We also do not chare disconnection or reconnection fees and you can get reconnected usually within an hour for as little as $20 pre-payment. No customer who is unable to pay the morning they are due for disconnection has to be disconnected as long as they contact us. We have options. Also , if you have recently lost employment due to the Covid-19 situation there is a State program designed to assist you with your electricity account. Please visit https://paylesspower.com/covid-19-response/ for information on how to enroll. Published on April 21, 2020
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Response: Thank you for rating Payless Power. Published on April 20, 2020
I only called to find out about prices, and they created a new account for me, without my previous authorization. I finished the conversation by telling the salesman that the rate he was offering me is higher than the one I already have. This salesman (Mr. Rudy), deceptive, only to get a commission, evidently had already created an account for me. I even got an email and a text message saying “welcome” and giving me my account number. A disaster! So not serious and so unprofessional!
Response: Maria, Thank you for commenting. We apologize for the experience. Our process here at Payless Power, we gather customers information in case they are still shopping around and decide to come to Payless Power they're already in the system. Your account is not active it's just an enrollment. We can cancel the enrollment per your request, please contact us at 888-963-9363. Published on April 17, 2020
My power just got shut off for non payment today thought that all disconnections was halted for six months
Response: Brian, You will have to register for the Electricity relief program to protect accounts up until the state emergency is lifted. As we advise in the messages on how to enroll. Due to not having this active on your account a disconnection was sent. This is the link you can visit https://paylesspower.com/covid-19-response/ or contact us at 888-963-9363 so we may further assist you. Published on April 17, 2020
These insensitive pricks turned my power off today. In the midst of everything that is going on. Our government has placed a shelter in place order until April 30th. Yet y’all expect ppl that don’t have essential jobs to be able to pay y’all before we can get back to work? Once Coronavirus has moved on, I will be locating a different energy service. This is some of the lowest crap you could’ve pulled on a loyal customer when the whole world is pulling together to try to help each other get through this tough time. I’m at a loss for words ????
Response: Thank you for commenting Juan'kimla. Payless Power was sending daily alerts with the link included https://paylesspower.com/covid-19-response/ on registering your account for the Electricity Relief Program to assist customers by protecting their account from disconnection until financial benefits such as unemployment or federal stimulus money arrives. The customer is still responsible for their charges and should continue to make payments to keep their account current. Please contact us at 888-963-9363 for anymore questions or concerns. Published on April 16, 2020
During this virus you would think if you could pay over 3/4 of your bill they would let you slide on 40 dollars till the next bill comes out but nooo.
Response: Thank you for commenting. We do apologize for the experience. We can see the challenge you are faced with and understand your concern of having your service disconnected. We here at Payless Power want you to know that your family’s health and safety are our primary concern. Please contact us or visit https://paylesspower.com/covid-19-response/ for more information. Published on April 10, 2020
I am not working I have been sick and can not go back to work my job is cutting hours and days.
Response: Vale, we can see the challenge you are faced with and understand your concern of having your service disconnected. We here at Payless Power want you to know that your family’s health and safety are our primary concern. Please contact us or visit here https://paylesspower.com/covid-19-response/ to get more information how to get assistance during this time. Published on April 06, 2020
Payless power is allowing customers to pay with stolen credit cards on their account and have no consequences about it it is happened to me five times over $100 customer service says there’s nothing they could do sales department says there’s nothing they can do they don’t have a fraud department they don’t have supervisors on the floor this company is bullshit
Response: Ms Dobbs- To our understanding , a supervisor was able to speak with you on 4/2/20 at approximately 3:45 PM CST. At that time, he explained to you steps you can initiate with your bank that will result in the refund of your funds. We have also taken steps to ensure that your card will no longer be used while you are awaiting your bank to cancel your card. If this has not addressed your issue we would be happy to speak to you further. You may contact us directly at 888 963 9363. Published on April 03, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
