I have kids IT shouldnt just Turn the Power off like that
Response: Thank you Tamika, for commenting. We understand and apologize for the inconvenience we are currently working with the customers. Please contact us for anymore questions or concerns at 888-963-9363. Published on May 28, 2019
Yall suck and yall think ya slick .. Shit got me paying every week
Response: Bri, Thank you for commenting. Your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on May 17, 2019
I’m very upset . I already paid my deposit amount of $39. I don’t know why I am paying it a second time . I came home now and have two dogs with my electricity out . With no notice to me . I am very disappointed. I want a call ASAP .
Response: Kira, We apologize for your experience. A Supervisor will review your account and will contact you as soon as possible to the number provided on the review. Published on April 30, 2019
It was great great great great great great great great great great great great great great great great great great
Response: Thank you for rating Payless Power! Published on April 01, 2019
This light company is something you get real quick until you. Can do better. I pay 20$ a day for 30 days add that up. Yeah it’s fast hookup but you pay more with theses guys a month. So it’s really not helping you and your family
Response: Ebony, Thank you for commenting. We apologize for your experience. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on February 28, 2019
Convenient and no hassle start up..my service was on within two hours of set up
Response: Thank you Julia for the feedback it's greatly appreciated. Published on February 25, 2019
Cost is super high. I am switching to another company
Response: Thank you for commenting. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate! Published on February 20, 2019
This company sucks they will charge you for 25$ reconnect fee even if your account was never discounnected.. if you try and talk to some one like a supervisor she will not try and resvole the manner instead she will aruge with the customer.. no wonder can’t handle calls accordingly cuz she hasn’t been properly trained… All need to go to a training regarding customer service and I want my money back that 25$ my lights were never cut off but you feel as though you can Rob me that 25$ .. this won’t be the last you hear from me
Response: We are sorry you are under the impression that you were not assisted properly. We did confirm with Centerpoint the times disconnections & reconnections took place. Here is Centerpoints customer service number to call & confirm the times, 800-332-7143. Published on February 18, 2019
One star is even too much …very expensive prepaid services
Response: Thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on February 13, 2019
THIS ELECTRICITY COMPANY IS GOOD STRICTLY FOR CONVENIENCE. IT IS EXPENSIVE. I PUT $75.00 ON MY ACCOUNT ON FRIDAY MORNING. MY FAMILY AND I WENT OUT OF TOWN FOR THE WEEKEND AND BY WEDNESDAY, I RECEIVED A TEXT INFORMING ME THAT MY BALANCE WAS LOW AND NEEDED TO BE PAID BEFORE SERVICE GOT INTERRUPTED. NEEDLESS TO SAY, I AM CURRENTLY LOOKING FOR A NEW ELECTRICITY COMPANY.
Response: Brian, Thank you for commenting. We do apologize for your experience we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on February 13, 2019
