Payless Power Reviews
Read reviews from Payless Power customers
This is by far the worst power company how in the hell can ur power be off and them still charge u every day I will never use this company again if they do not fix it and I refuse to pay what they say I owe on top of all that I will be sure to tell everyone I know not to use this company
Response: Terry we do apologize for your experience. We will be more than happy to independently go over your billing so you may have an understanding how the billing works with prepaid service. A Supervisor will contact you shortly to go over this matter. Published on November 06, 2019
Worse company ever hugerip off and scam they charged me $14.83 for a single day of service and my account balance was above $35 which should have gave me a cheaper rate for the day but no absolutely not I paid over $14 for a single one day out of a 31 day month of usage that’s over $350 a month in an electricity go to a different company where u can pay only $70 a month and not over $70 a week how u will if u use this provider
Response: Breanna, thank you for commenting. We do apologize for your experience. A supervisor will be contacting you shortly to go over your billing independently. Also can verify the billing using the online portal. A helpful source where you can always double check your meter usage at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. You can find this link on the dashboard page of the online portal. Published on October 31, 2019
Paylesspower what can i say … Well first thing worst company to go with they messed up on our first bill made us pay a fee! never got a notification that said our bill was due and that was the mess up on their end then they messed up not putting it to month to month they put it pay until it runs out and never told us nothing my wife tried to ask him to fix it not one but 2 time’s and they still won’t fix it now our lights are we cut off by tomorrow and we have two little kids in the house mind you but even when asked to get extension they said they can’t do nothing that they will shut it off worst company to be with I’ve been with other ones and they help but Payless has rude employees that don’t care and they will hang up on you so my advice is that never go with Payless.
Response: Bryan, Thank you for commenting. We do apologize you have that impression of our company, We strive on providing customers with the best customer service here at Payless Power. A supervisor has attempted to contact you to go over this matter independently via email. If you could please contact us at 888-963-9363 so we may look into this further for you as the information provided is very limited. Published on October 29, 2019
Y’all have my energy level is usage all wrong y’all have two different messages and different usage and 40dollar is Missing for no reason,it was supposed to last another week it went from 48in one day to 2the next day no heads up nothing
Response: Shawntel, Thank you for commenting. We do apologize for this inconvenience, A supervisor has contacted you to go over this matter independently. Published on October 29, 2019
Handy but way too expensive for the ones who need it.
Response: Thank you for your feedback it’s greatly appreciated! Payless Power is a company that has competitive prices. We pride ourselves to know that our product has no hidden fees, no gimmicks. We also offer a 20% discount when the balance is maintained above $35 on your standard rate. To learn more please contact us at 888-963-9363. Published on October 21, 2019
I did not like that it was my account was accumulating so much debt and you guys sent no warning. The website interface is pretty bad, there’s no guidelines on how or when to make an account to keep up to date with your bills
Response: Zuriel, Thank you for commenting. We do apologize for the inconvenient this has caused you. We have looked into it & have a solution as to why this happened. Please contact us at 888-963-9363 so we can independently go over it with you. Published on October 14, 2019
Worse company ever steal and cut your light offwhenyou have a positive balance worse part on a weekend.
Response: David, Thank you for commenting. We do apologize for the inconvenience this has caused you. After reviewing your account the full payment required was not met therefore a re-connection was never generated as a courtesy we forced a re-connection even if the full payment was not met. On weekends or holidays Oncor work the orders in the order they are received and can sometime be longer than general time frame. A supervisor will contact you shortly to explain in detail what occurred on the account. Published on October 07, 2019
Really expensive seems way higher than I had before may have to leave soon
Response: Thank you for your feedback it’s greatly appreciated! Payless Power is a company that has competitive prices. We pride ourselves to know that our product has no hidden fees, no gimmicks. We also offer a 20% discount when the balance is maintained above $35 on your standard rate. To learn more please contact us at 888-963-9363. Published on October 03, 2019
Did the new customer move in activation with payless power and they told me 4-6 hours for activation. Here we are almost 8 hours later, no power, 3 kids in the house. Great service for a new customer to deal with right off the bat.
Response: Christy thank you for your feedback, we apologize for the inconvenience. Our general time frame on starting service is 4-6 hours. But after reviewing your account there was a active Switch Hold preventing the order to be completed causing a delay in starting the service. A supervisor will be contacting you shortly to go over your options. Published on September 20, 2019
Good service so far
Response: Thank you for rating Payless Power! Published on September 17, 2019
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
