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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Very pleased with the service I receive from Payless power.
Response: Hi Rose, Thank you so much for sharing your experience! It’s wonderful to hear that you’re very pleased with the service you receive from Payless Power. We truly value your feedback—it helps us understand what’s working well and continue delivering the kind of service you deserve. Published on October 15, 2025
Very convenient no hassle
Response: Hi Valexus, Thank you for sharing your experience with us! It’s great to hear that you found our service convenient and hassle-free — that’s exactly the kind of experience we strive to deliver every time. We understand how important it is for things to run smoothly, especially when life gets busy. Your feedback lets us know we’re on the right track, and we’re always looking for ways to make things even easier for you. Published on October 15, 2025
Perfect and easy
Response: Hi Dameeka, Thank you for sharing your experience with us! It’s great to hear that everything felt perfect and easy—that’s exactly the kind of experience we aim to deliver. We’re always listening to feedback like yours to understand what’s working well. Knowing that the process was smooth and met your expectations helps us continue to provide the kind of service our customers deserve. Published on October 10, 2025
Good company fair all the way around, they don’t charge you extra or a fee you can put just what you want
Response: Hi Nathaniel, Thank you for sharing your thoughts! It’s great to hear that you find our company fair and appreciate the flexibility we offer when it comes to payment options. We understand how important transparency is, especially when it comes to fees. While we do apply a small payment processing fee of $4.95 for payments under $75, it’s broken down into five daily installments of $0.99 to keep things manageable. The good news is that this fee can be completely avoided by either making payments of $75 or more or by enrolling in auto-pay. We’re always looking for ways to make things clearer and more convenient, so your feedback helps us improve how we communicate these details. Published on October 10, 2025
Easy to use, however usage is fluctuating even after consistent on use. Overall highly recommended.
Response: Hi Muhammad, Thank you for sharing your experience! It’s great to hear that you find the product easy to use and would recommend it—your feedback means a lot. We understand how fluctuations in usage can be puzzling, especially when your habits seem consistent. Even small changes—like leaving lights on a bit longer or shifts in outdoor temperatures affecting your AC—can cause noticeable differences. These variations are completely normal and often reflect how responsive the system is to real-world conditions. If you’d like, we can walk through your usage patterns together and explore ways to optimize consistency. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with any questions you may have. We're here to help you get the most out of your experience. Published on October 08, 2025
Easy payment process
Response: Hi Francisco, Thank you for sharing your experience! We’re glad to hear the payment process was easy for you—that’s exactly the kind of convenience we aim to provide. It’s great to know that part of your journey went smoothly. Published on October 07, 2025
Convenient. A lil expensive, but convenient.
Response: Hi Cris, Thank you for sharing your thoughts! We hear you—convenience is key, and we’re glad that aspect stood out to you. We understand that pricing plays a big role in your experience, and we want you to feel confident in the value you're receiving. Our rates are competitively aligned with other providers in the area, and if you're ever curious to compare options, PowerToChoose.org is a great resource for transparency and choice. Published on October 07, 2025
Great company just use of the electricity we use no more power nor less it’s a great company thanks.
Response: Hi Cecilia, Thank you so much for sharing your experience! It’s great to hear that you’re finding consistency in your electricity usage and that our service is meeting your expectations. We understand how important it is to have reliable power without unexpected changes, and we’re glad that’s been your experience. Your feedback helps us continue to focus on what matters most to our customers—dependable service and peace of mind. Published on October 06, 2025
This is fine temporary. Once you’re done paying them you’ll realize that you may as well get an electric bill. I paid for my lights to be reconnected Friday morning. My power was never restored, however my balance continued to go down at a fast rate like my power is connected. There is absolutely no usage in my home. How am I still being charged ?
Response: Hi Shamira, Thank you for sharing your experience. We understand how confusing it can be to see your balance decrease when your power hasn’t been restored, especially when you're not using electricity at home. What you're noticing is related to how our billing system works. We bill in two-day arrears, which means charges from previous usage can still post to your account even after the power has been disconnected. This can sometimes make it appear as though you're being charged for current usage when it's actually from earlier activity. To make sure everything is resolved and your service is fully restored, we recommend reaching out to our Customer Care Team directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. They’ll be able to look into your account in real time and ensure everything is working as it should. Published on October 06, 2025
Really great company
Response: Hi Brenda, Thank you so much for taking the time to share your thoughts with us. We’re truly glad to hear that you’ve had a great experience with our company. It means a lot to know that our efforts are making a positive impact. Your feedback encourages our team to keep delivering the kind of service and support our customers deserve. Published on October 03, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
