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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Easy and convenient
Response: Hi Elizabeth, Thank you for sharing your experience with us! It’s great to hear that you found the process easy and convenient—those are exactly the qualities we strive to deliver every day. We understand how important it is for things to run smoothly, especially when time and simplicity matter most. Your feedback reassures us that we’re on the right track, and it helps us continue improving for all our customers. Published on October 15, 2025
I left a message already just now. Please review it. Thank you. Sincerely, A Payless Power customer.
Response: Hi Bruce, Thank you for taking the time to leave a message and share your experience. We understand how important it is to have your concerns addressed promptly, and we appreciate you reaching out. We’ve listened to your feedback and recognize that you're awaiting a response. While messages are answered in the order they are received, we want to ensure you get the support you need as quickly as possible. To help resolve your issue efficiently, we encourage you to contact our Customer Care Team directly at 1-888-963-9363, available Monday through Friday from 9:00 AM to 5:00 PM. Our team is ready to assist you and provide the attention your matter deserves. Published on October 15, 2025
Would recommend to anyone who needs an emergency or easy electricity
Response: Hi Pilar, Thank you so much for sharing your experience! It’s great to hear that our service was able to meet your needs—whether in an emergency or just for a simple setup. We understand how important it is to have reliable electricity when you need it most, and we’re glad we could be there for you. Your recommendation means a lot to us, and we’re always looking for ways to make things even easier and more efficient for our customers. Published on October 15, 2025
Good company fair all the way around, they don’t charge you extra or a fee you can put just what you want
Response: Hi Nathaniel, Thank you for sharing your thoughts! It’s great to hear that you find our company fair and appreciate the flexibility we offer when it comes to payments. We understand how important it is to avoid unexpected fees, and we want to make sure everything is as clear as possible. While we do have a $4.95 processing fee for payments under $75, many of our customers choose to either make larger payments or enroll in auto-pay to bypass that fee entirely. We’ve designed these options to give you control over how you manage your account. If you ever have questions or want help setting up auto-pay, we’re here to support you every step of the way. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on October 15, 2025
Love the pay as you go it’s convenient and easy to use
Response: Hi Noelia, Thank you for sharing your experience! It’s great to hear that the pay-as-you-go option has been convenient and easy for you to use. We’re always listening to feedback like yours to understand what’s working well for our customers. Your comment highlights how important flexibility and simplicity are, and we’re glad this feature is meeting your needs. Published on October 15, 2025
I paid my bill on Saturday, I was still in the positive and they turned my power off and won’t turn it back on!!!!! It’s been almost10 hours!
Response: Hi Elizabeth, Thank you for reaching out and sharing your experience. We understand how frustrating it must be to have your power turned off, especially after making a payment and expecting everything to be resolved. It sounds like you took action promptly, and it’s completely reasonable to feel upset when things don’t go as expected. We want to make sure you have all the information you need to move forward. In situations like this, a reconnection can only be processed once the full minimum payment is made—including the negative balance plus an additional $20 to bring the account into a positive standing. If any part of that requirement wasn’t met, the reconnection order may not have been triggered. To get this resolved as quickly as possible, we encourage you to contact our Customer Care Team directly at 1-888-963-9363. They’ll be able to review your account in detail and help ensure everything is on track for reconnection. Published on October 15, 2025
I totally recommend it it’s great electricity
Response: Hi Rosavelia, Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying your electricity service and that it’s working great for you. It’s always energizing to know our customers are satisfied and confident in recommending us. Published on October 15, 2025
I totally recommend it it’s great electricity
Response: Hi Rosavelia, Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying your electricity service and that it’s working great for you. It’s always energizing to know our customers are satisfied and confident in recommending us. Published on October 15, 2025
Fast convenient and reliable
Response: Hi Brittany, Thank you for taking the time to share your experience! We hear you—and it’s great to know that you found our service fast, convenient, and reliable. That’s exactly the kind of experience we aim to deliver every time. It means a lot to us that you took a moment to let us know what’s working well. Published on October 15, 2025
Very easy to use
Response: Hi Martha, Thank you for sharing your experience! We’re so glad to hear that you found our platform easy to use. That kind of feedback means a lot to us, because we’re always working to make things as smooth and intuitive as possible. Published on October 15, 2025
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
