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Payless Power Reviews

Read reviews from Payless Power customers

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We have plans to support you and your energy needs

Easy to use. But I’m having trouble seeing where I can choose my plan. I see plan choices, but when I click on them, nothing happens.

Response: Hi Charla, Thank you for sharing your experience with us. It sounds like you’re finding the platform easy to use overall, which is great to hear, but I understand how frustrating it can be when the plan selection isn’t working as expected. I appreciate you pointing this out—it helps us ensure everything runs smoothly. To get this resolved quickly, our Customer Care Team is ready to assist you with selecting your plan. You can reach them at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. They’ll walk you through the steps and make sure your plan is set up without any issues. Published on January 05, 2026

Its horrible especially because it’s closed over the weekend and I need to speak with someone about my bill and it’s not going through the phone keep hanging up now I’m fixing to be without lights until they open up Monday Morning OMGGG

Response: Hi Destoni, I hear your concern about needing to speak with someone regarding your bill and the frustration with the phone disconnecting. It’s important to make sure your service isn’t interrupted, and I appreciate you sharing what’s happening. To help resolve this, you can reach a live representative by calling 1-888-963-9363 during business hours, which are Monday through Friday, 9:00 AM to 5:00 PM. If you need assistance outside those hours, we also provide email support at https://paylesspower.com/contact-us/ during these times: Monday–Friday: 5:00 PM to 9:00 PM Saturday: 9:00 AM to 5:00 PM Sunday: 11:00 AM to 8:00 PM This way, you’ll have options to get help before Monday. Published on January 05, 2026

Cheapest rates I have had living in this house , very easy to keep track of . I would highly recommend !

Response: Hi Lupe, Thank you for sharing your experience! It’s great to hear that you’ve found our rates to be the most affordable since moving into your home and that tracking everything has been simple for you. Knowing that our service makes things easy and cost-effective is exactly what we aim for. Your recommendation means a lot, and we’re thrilled to have earned your trust. Published on January 05, 2026

It’s been giving my trouble All day but I’m thankful for the extension!!!

Response: Hi LJ, Thank you for sharing your experience with us. I understand how frustrating it can be when things aren’t working as expected, and I appreciate you letting us know what happened. It’s great to hear the extension helped you out—that’s exactly what it’s designed for! If you run into any more issues or have questions, our Customer Care Team is ready to assist at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to make sure everything works smoothly for you. Published on January 05, 2026

Thank u for taking the time to help me find a good electric company. Very very helpful

Response: HERCULES, thank you for sharing your experience! It’s great to hear that the guidance you received made finding a good electric company easier for you. Your feedback shows how important clear and helpful support can be, and we’re glad it made a difference. Published on January 05, 2026

nte rápido me gusta Uena Bueno es basta

Response: Hola Yitsi, ¡Gracias por compartir tus impresiones! Nos alegra saber que estás disfrutando de la velocidad y de la experiencia en general. Agradecemos tus comentarios, ya que nos ayudan a comprender qué es lo que funciona bien para ti. Published on January 05, 2026

Find the app very information going both ways

Response: Hi Jennifer, Thank you for sharing your thoughts! It’s great to hear that you find the website informative and that it provides value in both directions. We designed it to make communication seamless and helpful, so knowing it’s working well for you means a lot. Published on January 05, 2026

$40 payment made on 01/01/2026

Response: Hi Elizabeth, Thank you for sharing your update. I see that you made a $40 payment on 01/01/2026, and we appreciate you taking care of that. If you’d like to confirm the payment details or review your account, our Customer Care Team is ready to assist you at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to make sure everything is clear and convenient for you. Published on January 02, 2026

Rates are decent

Response: Hi Tashiauna, Thank you for sharing your thoughts with us! It’s great to hear that you find our rates decent—that’s something we work hard to maintain. We understand that pricing is an important factor, and we’re always looking for ways to provide even more value. Published on January 02, 2026

It is good customer service

Response: Hi Joseph, thank you for sharing your thoughts with us! It’s great to hear that you experienced good customer service. We truly value feedback like yours because it helps us understand what’s working well. Published on January 02, 2026

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023