Payless Power Reviews

Jvonerson H. in Corsicana
Published on May 27, 2026

Response: Hi Jvonerson, Thank you for sharing your experience in detail. It sounds like you received mixed information about your service—first being told it was activated, then that there was a critical issue—and had a difficult time getting through to a live representative while trying to sort it all out. I can see how confusing it is to then be told a city permit is required, especially when others nearby didn’t seem to need the same step. When it comes to service activation, permit requirements are typically determined by the city or utility provider based on factors like the meter’s history, property status, or prior service conditions. Even within the same neighborhood, those requirements can differ from one address to another, which is why your account may be flagged differently than your neighbors’. The most effective way to move forward is to have your specific service order reviewed so the exact reason for the permit requirement can be clarified and you can get clear guidance on what’s needed next to complete activation. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM.) Our goal is to help get this resolved so your service can be completed without further confusion, Jvonerson. Published on May 27, 2026

Victor A. in Houston
Published on May 27, 2026

Response: Victor, I’m hearing how frustrating this has been—waiting hours for your service to come on, calling in, and then finding out the original order was canceled would test anyone’s patience. You expected your lights to be on, and that didn’t happen. What you’ve described isn’t the experience we want for you, especially when starting new service. Delays like this and unclear updates can make it feel like no one is taking ownership, and that’s not acceptable. Let’s get this resolved as quickly as possible. Our Customer Care Team can review your account, confirm what happened with the canceled order, and push through the activation or next steps right away. Please reach out to them at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so they can take a deeper look and get your service up and running. Your time matters, and we want to get you taken care of. Published on May 27, 2026

Nora Alicia M. in Houston
Published on May 27, 2026

Response: Hola Nora, Muchas gracias por compartir tu experiencia y por tu calificación de 5 estrellas. Qué bueno saber que los pasos te parecieron sencillos y que estás disfrutando el servicio de Payless Power—eso hace una gran diferencia al momento de manejar tu cuenta con confianza. Tu comentario confirma que la experiencia es clara y fácil de usar, que es exactamente lo que buscamos ofrecer todos los días. Nos alegra saber que te encanta el servicio. Si en algún momento necesitas ayuda adicional o tienes alguna pregunta, estamos aquí para apoyarte y asegurarnos de que sigas teniendo la mejor experiencia posible. ¡Gracias por elegirnos! Published on May 27, 2026

Karla P. in Fort Worth
Published on May 27, 2026

Response: Hi Karla, Thank you for sharing your experience and for being a long-time customer. It’s great to hear how much you value the ability to easily track your remaining balance and that your service has been consistently reliable—that kind of transparency and dependability really matters. Your feedback lets us know we’re meeting the mark in providing a smooth and easy-to-use experience. We’re committed to continuing that level of service so you can keep managing your account with confidence. If there’s ever anything more we can do to support you or make your experience even better, we’re always here to help. We truly appreciate you choosing us! Published on May 27, 2026

Franzavia H. in Mesquite
Published on May 27, 2026

Response: Hi Franzavia, Thank you for sharing your experience with us. Hearing that you were dealing with an emergency and that our team was able to come through right when you needed it most truly means a lot. Moments like that matter, and it’s important that you can count on timely support when it counts. We appreciate you trusting us during such a critical time and taking a moment to recognize the effort. If there’s anything further you need or any way we can continue to support you, please don’t hesitate to reach out—we’re here for you whenever you need us. Published on May 27, 2026

Tesha K. in Cypress
Published on May 27, 2026

Response: Hi Tesha, Thank you for taking the time to leave a 4-star review—we really appreciate your feedback and your support. It’s great to see that your experience was positive overall, and we value the opportunity to continue improving. If there was anything that kept your experience from being a full 5 stars, your input would be incredibly helpful for us to better understand and enhance our service. We’re always looking for ways to make things smoother and more convenient for you. Please don’t hesitate to reach out if there’s anything we can assist with or improve—we’re here to help and would love the chance to make your next experience even better! Published on May 27, 2026

Jose G. in Pearsall
Published on May 27, 2026

Response: Hi Jose, Thank you for sharing your experience! It’s great to hear that everything felt easy and straightforward—you deserve a smooth process from start to finish. We appreciate you taking the time to leave such a positive review and that you rated us a 10/10. Feedback like yours helps reinforce that we’re delivering the kind of service customers expect. If there’s ever anything more we can do for you, we’re always here to help. Thanks again for choosing us! Published on May 27, 2026

Rylee P. in Corpus Christi
Published on May 27, 2026

Response: Hi Rylee, We appreciate you sharing this and for the 5-star rating—it means a lot. I see that your call wasn’t answered, but you went ahead and made your payment and are checking if your power will be turned on today. That’s an important question, especially when you’re expecting service to start the same day. Generally, once payment is processed, your request begins moving forward, but the exact timing for service activation can vary depending on your account details and order status. The best way to confirm your service start for today is to have your account reviewed in real time so everything can be verified. (Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM or by email at [email protected].) We’re here to help make sure everything is set up just as expected, Rylee. Published on May 27, 2026

Jeannette A. in Dallas
Published on May 27, 2026

Response: Jeannette, thank you so much for your 100% recommendation! It’s wonderful to hear that you had such a positive experience with us. Feedback like yours lets us know we’re delivering the level of service our customers expect and deserve. We’re glad everything worked out smoothly for you and that you felt confident recommending us to others. If there’s ever anything more we can do for you, we’re always here and ready to help. Published on May 27, 2026