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Payless Power Reviews

Read reviews from Payless Power customers

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Easy to set up thank you

Response: Hi Michael, I’m really glad to hear that getting everything set up was easy for you—it's great to know the experience matched what you were hoping for. Your feedback shows us what’s working well, and it helps us continue focusing on making things simple and straightforward. Published on January 19, 2026

Great light company

Response: Hi Beatriz, Thank you for taking the time to share your thoughts with us. It means a lot to know that your experience with our electric service has been a positive one. I’m glad to hear things are running smoothly for you, and I want you to feel confident that we’re here to support that experience every step of the way. Published on January 19, 2026

.very recommended

Response: Hi Juliana, Thank you so much for taking the time to share your experience. It’s great to hear that you found our service “very recommended”—feedback like yours helps us understand what’s working well for our customers. We truly value your support. Published on January 19, 2026

Everything has been running smoothly so far!

Response: Hi Leroy, Thank you for sharing your experience with us. It’s great to hear that everything has been running smoothly on your end. We truly value knowing when things are working well, because it helps us understand what’s supporting your experience and where to keep our focus. Published on January 19, 2026

They are very convenient helpful and affordable Highly recommend

Response: Hi Katie, Thank you so much for sharing your experience with us! It’s great to hear that you’re finding our service convenient, helpful, and affordable—those are exactly the kinds of strengths we work hard to deliver every day. Knowing that you’d highly recommend us reinforces that we’re meeting the needs that matter most to you. Published on January 19, 2026

Works great for me

Response: Hi Carla, Thank you for sharing your experience! It’s great to hear that the product works well for you. Your feedback helps us understand what’s making a positive impact, and we truly appreciate you taking the time to let us know. Published on January 08, 2026

Works great for me

Response: Hi Carla, Thank you for sharing your experience! It’s great to hear that the product works well for you. Your feedback helps us understand what’s making a positive impact, and we truly appreciate you taking the time to let us know. Published on January 08, 2026

I work nights. They sent a text notice at 8 am that my account balance ran out and I needed to add money by 12pm or they’d shut it off and I’d have to pay $30 to get reconnected. I wake up at 12:20pm add money to the account but it’s too late 20 minutes later my power is cut out and when I call they say i still have to pay the $30 to get power reconnected A 4 hour window is crazy and not being able to help in that situation, plus the electricity rate being one of the most expensive out in Texas I would only recommend this company if you literally can’t get in contact with any other company as soon as my payment plan is done with Payless I will be switching.

Response: Hi Brian, Thank you for sharing your experience with us. I understand how challenging it can be to manage account notifications when working night shifts, and I appreciate you taking the time to explain what happened. The disconnection process is automated once an account remains negative past 12:00 PM, which is why the service was interrupted even after your payment at 12:20 PM. While the reconnection fee is standard after a disconnection order is processed, there are options to help avoid this situation in the future. For example, you can request an extension before the cutoff time when eligible, or set up alerts and payments in advance to keep your account positive. We also strive to offer competitive rates, and you can compare them with other providers at powertochoose.org. If you’d like, I can walk you through setting up reminders or discuss extension eligibility so this doesn’t happen again. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM, and we’ll be happy to assist. Published on January 07, 2026

Good light, I have never had trouble with Payless very fast and good pice.

Response: Hi Carlos, thank you for sharing your experience! It’s great to hear that the lighting met your expectations and that you’ve consistently had smooth interactions with Payless. Your feedback about the speed and pricing is valuable because it reinforces what matters most to our customers. Published on January 06, 2026

Everything it’s depends how much you use but it’s not bad

Response: Hi Bessy, Thank you for sharing your thoughts with us. It sounds like you’ve noticed that the experience really depends on how much you use it, and that overall it’s working well for you. We appreciate you pointing that out because usage can definitely influence results. Published on January 06, 2026

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023