Really expensive seems way higher than I had before may have to leave soon
Response: Thank you for your feedback it’s greatly appreciated! Payless Power is a company that has competitive prices. We pride ourselves to know that our product has no hidden fees, no gimmicks. We also offer a 20% discount when the balance is maintained above $35 on your standard rate. To learn more please contact us at 888-963-9363. Published on October 03, 2019
Did the new customer move in activation with payless power and they told me 4-6 hours for activation. Here we are almost 8 hours later, no power, 3 kids in the house. Great service for a new customer to deal with right off the bat.
Response: Christy thank you for your feedback, we apologize for the inconvenience. Our general time frame on starting service is 4-6 hours. But after reviewing your account there was a active Switch Hold preventing the order to be completed causing a delay in starting the service. A supervisor will be contacting you shortly to go over your options. Published on September 20, 2019
Good service so far
Response: Thank you for rating Payless Power! Published on September 17, 2019
Payless power sucks im sorry ive been with them for a good min and they are a piece of sh** as soon as i find another company im switching. And uf yall are smart dont pick this company..they really offer no help..
Response: We are terribly sorry you have had a poor experience with our company and want to know more, so that we may improve. A supervisor will be contacting you shortly to go over your account independently. Published on September 17, 2019
This servos is complete and utter . I wouldn’t suggest this to anyone. They’re always late reconnecting. Your balance is not up to date it’s always behind a day or TWO. They’re customer service SUCKS. I hate it. I mean I seriously HATE IT ! My service was disconnected today before the closing of customer service. I paid again before they were closed the promise is to have it reconnected 2 hours or less and here I am with my children still in the dark. I wasted time all day waiting and still no service. I will no longer be paying for these services and everytime I see the company it will get a bad review. Pay LESS my ass this is the highest I’ve ever paid per kwh. You guys suck and I hate you all !
Response: Desiaray, We apologize for the inconvenience this has caused you and your family. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you shortly to discuss your concerns. Published on September 10, 2019
Good service so far
Response: Thank you Jesse for your feedback it's greatly appreciated! Published on August 30, 2019
I Don’t like it
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on August 30, 2019
I’m still waiting on the company to reimburse me the 9 days I was over charged.
Response: Amanda, Thank you for commenting. If you could please contact us at 888-963-9363 so we may cover this with you independently. Published on August 19, 2019
This service has been way more expensive than I was told it would be. Can someone please call me to Discuss ASAP
Response: David, we do apologize for your experience. A supervisor will be contacting you shortly to go over your account. Published on August 12, 2019
This is ridiculous!! $15 for 1 day… so expensive I have to pay just b4cause I need electricity but I will change my provider this week
Response: We understand the frustration that the cost of electricity rises in the summer or sometimes the winter here in Texas because energy consumption increases substantially with the temperature changes outside. The key driver of higher energy cost is because the air conditioning and heating systems work much harder when it is hot or cold outside. Just like a refrigerator, the HVAC system in a home turns on based on the desired temperature set on the thermostat and these systems do so whether someone is home or not. Our blog contains many articles on energy savings tips, which can be viewed at https://paylesspower.com/blog/. We also offer a discount program to save 20% off of our standard rate by maintaining a balance above $35 or more. A supervisor would love to speak to you to see if we can do something to meet your expectations. If you would contact us at https://paylesspower.com/contact-us/, then we can have someone review your account immediately to see if there is anything further we can do to help. Thank you for your feedback it's greatly appreciated. Published on July 08, 2019
