I’ve been with this company for about 2 years now. After the past 2 days I’m looking somewhere else for electricity. No company I know tries to charge $70 for 2 days worth of electricity. It’s just me and my toddler at home and not even the whole day. I’m disgusted that they would try and charge this much.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on November 18, 2019
I have beeN over charged more than once
Response: Thank you for commenting. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on November 18, 2019
I’m really unsatisfied this company is starting to charge me a lot even when I’m not home. I’m about to switch to a different company.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on November 18, 2019
This is by far the worst power company how in the hell can ur power be off and them still charge u every day I will never use this company again if they do not fix it and I refuse to pay what they say I owe on top of all that I will be sure to tell everyone I know not to use this company
Response: Terry we do apologize for your experience. We will be more than happy to independently go over your billing so you may have an understanding how the billing works with prepaid service. A Supervisor will contact you shortly to go over this matter. Published on November 06, 2019
Worse company ever hugerip off and scam they charged me $14.83 for a single day of service and my account balance was above $35 which should have gave me a cheaper rate for the day but no absolutely not I paid over $14 for a single one day out of a 31 day month of usage that’s over $350 a month in an electricity go to a different company where u can pay only $70 a month and not over $70 a week how u will if u use this provider
Response: Breanna, thank you for commenting. We do apologize for your experience. A supervisor will be contacting you shortly to go over your billing independently. Also can verify the billing using the online portal. A helpful source where you can always double check your meter usage at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. You can find this link on the dashboard page of the online portal. Published on October 31, 2019
Paylesspower what can i say … Well first thing worst company to go with they messed up on our first bill made us pay a fee! never got a notification that said our bill was due and that was the mess up on their end then they messed up not putting it to month to month they put it pay until it runs out and never told us nothing my wife tried to ask him to fix it not one but 2 time’s and they still won’t fix it now our lights are we cut off by tomorrow and we have two little kids in the house mind you but even when asked to get extension they said they can’t do nothing that they will shut it off worst company to be with I’ve been with other ones and they help but Payless has rude employees that don’t care and they will hang up on you so my advice is that never go with Payless.
Response: Bryan, Thank you for commenting. We do apologize you have that impression of our company, We strive on providing customers with the best customer service here at Payless Power. A supervisor has attempted to contact you to go over this matter independently via email. If you could please contact us at 888-963-9363 so we may look into this further for you as the information provided is very limited. Published on October 29, 2019
Y’all have my energy level is usage all wrong y’all have two different messages and different usage and 40dollar is Missing for no reason,it was supposed to last another week it went from 48in one day to 2the next day no heads up nothing
Response: Shawntel, Thank you for commenting. We do apologize for this inconvenience, A supervisor has contacted you to go over this matter independently. Published on October 29, 2019
Handy but way too expensive for the ones who need it.
Response: Thank you for your feedback it’s greatly appreciated! Payless Power is a company that has competitive prices. We pride ourselves to know that our product has no hidden fees, no gimmicks. We also offer a 20% discount when the balance is maintained above $35 on your standard rate. To learn more please contact us at 888-963-9363. Published on October 21, 2019
I did not like that it was my account was accumulating so much debt and you guys sent no warning. The website interface is pretty bad, there’s no guidelines on how or when to make an account to keep up to date with your bills
Response: Zuriel, Thank you for commenting. We do apologize for the inconvenient this has caused you. We have looked into it & have a solution as to why this happened. Please contact us at 888-963-9363 so we can independently go over it with you. Published on October 14, 2019
Worse company ever steal and cut your light offwhenyou have a positive balance worse part on a weekend.
Response: David, Thank you for commenting. We do apologize for the inconvenience this has caused you. After reviewing your account the full payment required was not met therefore a re-connection was never generated as a courtesy we forced a re-connection even if the full payment was not met. On weekends or holidays Oncor work the orders in the order they are received and can sometime be longer than general time frame. A supervisor will contact you shortly to explain in detail what occurred on the account. Published on October 07, 2019
