Payless Power Reviews
Read reviews from Payless Power customers
Didn’t realize it was a prepaid acct. I do not like this..
Response: Ms Matthews, Your comments state that you did not realize the service was a prepaid service and you do not like it. It is never a good thing if the customer does not realize what they have agreed to. To ensure that everything was correctly disclosed, we are reviewing your enrollment call to see if there are training opportunities. Your plan was a month to month product with no early termination penalty. Your account is closed with a small final balance due. Please contact us at 888 963 9363 to take care of these final details. Also, please note that while pre-paid service may be something that you are not used to , it can help customers save money by managing their usage in a ways that post -paid service cannot. We send daily invoices and account access that shows your daily usage and charges. This is designed to work in a similar way to a gas gage on a car. It allows you to monitor your usage and account balance and make changes to your usage habits if it appears that you are in danger of exceeding your budget. With post-paid service this is really not an option and when you open your monthly bill you can either afford it or you can’t. With Prepaid you actually have a fighting chance to make adjustments to stay within your budget and studies show that pre-paid customers on average use 27% less energy that post-paid customers living in similar sized homes. Payless Power has many features and options that will also benefit customer’s financially. Payless Power does not charge reconnection fees, disconnection fees, late fees, payment fees when using our automated systems or with an associate, or customer assistance fees. We also offer payment extensions and deferred payment plans. When you add all of this up , Payless Power offers as many assistance options as any electric provider in Texas… all with the flexibility of no deposit and easy payment terms. Please call us at 888 963 9363 if we can answer any questions for you. Published on January 04, 2021
Últimamente me esta saliendo muy cara la luz
Response: Estamos muy agradecidos por su evaluación y nos encantaría tener la oportunidad de hablar con usted sobre sus cargos, para que podamos ayudarlo en todo lo que podamos. Lo invitamos a que se comunique con nosotros por correo electrónico o por teléfono, para que podamos ofrecer más ayuda. Published on December 18, 2020
It was easy! I didn’t have to wait all day on the phone to do something simple.
Response: Thank you Kimberly for sharing your service experience! Published on December 14, 2020
By far the worst electric company I’ve ever been with. I had a prepaid account with them and I wanted to switch to a cheaper company with my account being in the positive they disconnected my power before I switched to my new company even though I have money in my prepaid account.
Response: We apologize for the experience. We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on December 14, 2020
20$ every week ends up being more than a regular light company
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on December 04, 2020
Paying to much for electricity
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on December 04, 2020
I agree with the past customer who stated they always pay, and yet this company does not want to work with you. I owed 6.00 and was disconnected. I only wanted them to extend the deadline for that day. I too, always pay. Even after I spoke with Supervisor Daniel, and explained I have children at home online schooling, he stated there was nothing he could do, and the disconnect order was out. I don’t know if they don’t have children, or if they just don’t care to keep their customers, but I have completely lost confidence, and will be going back to my previous carrier as soon as possible. I told him that I would also be looking for another electricity provider, but it didn’t phase him at all. I hope this customer was worth the $6. I am extremely disappointed that they don’t care to keep their customers.
Response: Ms Kretz- Your comments state that you are a good customer and you always pay and that you feel that Payless Power employees either don’t have kids at home or simply do not care about their customers. You stated that you asked for an extension because you were $6.00 short but this was denied to you. Its never good to feel that way and as a parent (most of our employees are parents) I do know how stressful it can be when you can’t pay your electricity bill. Its one of the worst feelings a parent can have.That’s when we offer the following 1.) same day account protections… just call 888 963 9363 before 12:00 noon and the system will protect your account until 8:00 PM if your qualify (it will not allow this to be done multiple days in a row) 2.) We notify every customer of the disconnection deadline (12:00 noon) so there are no surprises. If your account is negative you have to make a payment or set an arrangement by 12:00 noon or you run the risk of disconnection. However if you have at least a penny on your account you will have service that day. We also offer deferred payment plans but you must repay your active payment plan in order to get another. We re-worked payment plans for customer participating in the Covid-19 Relief Program but are no longer able to do that not that the program has expired. We also do not charge a reconnection or disconnection fee or late fees . We know of no other Electric Company that does this . If, as in your case, you were disconnected prior to calling our Care Dept and let us know that you will commit to make your payment that day we will go ahead and reconnect you prior to receiving a payment as long as you have kept your commitments when we did this before. It may not feel like to you right now but hopefully you can see that we offer many many options to customer because we do care. We will continue to do this for you in the future. Published on December 02, 2020
Won’t recommend they don’t help when you need it they we cut your power with kids at house there more interested in money there expensive nothing cheap just horrible avoid the hassle go somewhere else they full of excuses when you need help all they say it’s unfortunately we can’t help you that all so we change company a soon as possible
Response: Mr Montemayor. Your comments state that you feel like Payless Power will not help you and is just interested in your money. Its not a good thing to feel this and if you are under financial pressure it can seem like the whole world is against you… or at least your electric company. I think we have all been in this position at one time or the other and it can be frustrating . But if you take a step back you will see that this is far from the truth. Payless Power has worked with you extensively since the start of the pandemic and protected your account against disconnection throughout the spring, summer and most of the fall. During that time we reworked your deferred payment plan nearly a dozen times even though you were unable to meet the new terms. We most recently change the repayment schedule again to make it more manageable for you . I can confidently say that Payless Power has tried to be major lifeline to your family for many many months. Still, our options are not limitless. It’s been a tough year for everyone and we will continue offering you the assistance that we extend to all of our customers so that you have the best chance possible to make it through 2020. Published on December 02, 2020
This company was great at first. But I work full time abs and can’t always request for the extra time till 8. Aand recently they have shut me off three times. Once after I had already payed… I will be looking for a new light company I suggest you do the same.. I have always payed. Maybe a couple hours late but that’s it. No loyalty to their loyal customers
Response: Mr Gray- You comments say that you have been disconnected 3 times recently and on one of those times you have already paid . You also say that since you work full time that you don’t have the opportunity to request the daily account protection option some times. It’s not a good thing to be caught in this type of scenario. It’s been a hectic year and we can certainly understand how easy it is to get distracted. That’s why we have so many options for customers and go to such lengths to notify customers who are getting close to the point of disconnection. We send daily account balance notification and if you are within 5 days of disconnection we will send additional low balance warnings. We specify the time we begin disconnections so you have a firm deadline to work with (12 noon). We offer the same day account protections that you mentioned. We don’t charge late fees and last year, we also eliminated reconnection fees ( we know of no other providers who don’t charge either a disconnection or reconnection fee… some companies charge both but we don’t charge either of these). In fact, if you get disconnected but have to pay in cash and cant get down to a payment center until after work… just call us and we will reconnect you before you pay as long as you commit to doing it that day. That’s a lot of options … and when it comes to fair pricing and helping our customers we don’t think any competitor compares. So what about your specific situation? You’re busy and just can’t keep track. We have a solution for you too. Its called autopay. You can set this up through your customer portal or you can call us at 888 963 9363 and we can do it for you . We can set up your account to add money every time it goes below a point that you pick. That way… you never have to worry about getting disconnected again. Published on November 30, 2020
Won’t terminate your service when you like. Will try to squeeze every penny they can. Won’t disconnect you and will charge you for the days before you can disconnect. Just terminate someone’s service when they ask for it to be terminated. Don’t keep charging them for days after they moved. Horrible business practice. Would definitely rate ZERO stars if i could.
Response: M- Your comments state that Payless Power would not cancel service when you asked and it seems like that is an effort to continue charging you even after you’ve moved. It’s definitely not good to accrue charges when you aren’t at the residence any longer and its understandable why you would be upset and not want to recommend us. I can assure you that Payless Power never intentionally extends a customer’s service for that purpose. The only circumstances in which we would not immediately process a service cancellation are as follows 1.) the request was on a weekend or after hours . This is because the local utilities who perform these orders do not work them outside of their normal operational hours. 2.) There was a deferred payment plan or tampering fees that needed to be paid 3.) The person requesting the cancellation did not confirm their security information. In your case it looks like you contacted us on a weekday via email. Since we have to confirm a customer’s security information prior to taking action on an account such as cancelling service etc, we emailed you back asking to confirm the PIN or service address. We didn’t hear back from you that day so we emailed you again once per day for the next 3 days. On that final day (Saturday) we also called an left a voice mail. You called us later that afternoon but since we were in the middle of the weekend, Monday was the earliest day that could be scheduled. That order was processed this morning and we are awaiting a response . I understand that this process can be frustrating and you may be thinking ”I asked you to cancel ! Why won’t you just do it ???” The truth is we are responsible for the security of your account and we take this very seriously. It’s as serious of an issue as your bank information or medical records. We try our best to balance convenience with security but will always defer to security . If you would like to discuss this more please call us at 888 963 9363 and a supervisor will be happy to answer your questions . Published on November 24, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
