Payless Power Reviews
Read reviews from Payless Power customers
I used to like it better before when it would send the kilowatts you waisted and exactly how much you used per day it was way better. Now it supposedly does it every 3 days i dont think its charging the correct amount.
Response: Blanca, Though some of our messages have changed, you always have the ability to know how much you have spent and how much kwh you have used in the past. You can call us at 888-963-9363 and coming soon, your MyPayless customer portal will give you the ability to view transaction history from right within your account!
I’ve been mostly happy with Payless Power. At one point they disconnected my power because I simply forgot to make a payment that day and my account was -$1 and some change… but they did waive the $25 connection fee. This last week with the “True Up” bill has me angry. I had a positive balance and average $2.50 a day… Next day comes around and my account is -$17…. I tried to call ALL day yesterday and every line was busy. Later on I got a text and email saying they were busy and to try again tomorrow. I just had to overdraft my account to pay this without getting my electric shut off, so I’m not happy. I picked Payless because at the time of moving into my apartment I didn’t want to pay a $200 electric deposit, but at this point I feel it might save me more money in the long run and I won’t have to deal with issues like this again. It’s insane to me that someone who averages not even $3 a day, and has at least $6 positive in their account, can go to -$17, because of a mistake that was not my fault…..now having to put $27 in there to keep my power on. Merry Christmas!
Response: Georgina, First, we would like to apologize for the difficulty in contacting us, whether that be by phone or email. During the True Up time period, our customer service team is so busy answering calls, that we have to unfortunately put people in a wait on the phone, which is never fun. We have actually hired more customer service representatives so that we can help more customers at a faster rate. Secondly, are you aware that if you keep your account balance at or above $35, you receive a 20% discount, which in turn can help give you extra days of usage? We are constantly doing what we can to help our customers, so we hope you will stay with us and give us another chance!
I had $31.05 on monday next day i have negative $24.49, just for one day $55 is way too much when ive been paying 3 to 7 dollars a day, i live in a trailer house, is too much..
Response: Gerardo, Thank you for the insight. The weather plays a large factor in how much electricity is used, whether it's A/C/ to keep your home cool or the heater to keep it warm. On top of that, all the accessories you may have plugged in to outlets use electricity even if they aren't powered on! At Payless Power, we only bill for what the meter reads, just like every other electric company. However, unlike other electric companies, we give you a 20% discount if you keep your account balance at or above $35. We hope this helps!
i need know if you can conect the power
Response: Hi Pablo - please call us at 888-963-9363 so we can assist you.
Payless Power is reliable. Moved in2 my 2nd apartment and connected with Payless Power yet again. Payless Power was there when i needed it, with no deposit down.
Response: Hello Brittany! We are honored that you stayed with Payless Power after your move. There are some exciting new changes coming soon!
Rate per kw is too expensive
Response: Hi Elvin - thank you for your feedback. This is an important part of the customer/ business relationship. Did you know that you can save 20% on your daily charges by maintaining a balance of $35.00 or more on your account? This is a huge way to save that really adds up!
Did the prices go up? Or is it just me?
Response: Hi Tamara - give us a call at 888-963-9363 and we can go over your billing with you. Also, make sure you keep your daily balance above $35% so you qualify for the 20% Flex Pay discount!
your website makes it difficult to make a payment half the page is blocked off; how do I move the contents tab
Response: Jerald - thank you for your inquiry. I apologize for the inconvenience. We will be rolling out additional features in our new web portal over the coming weeks. Currently, you have the ability to store card information for easy payments, check your balance and set optional auto-payments so you always get the Flex Pay discount and never need to word about a service interruption. The format does not currently allow for the graphic elements to be rearranged however the portal is adaptive so it will automatically resize to whatever screen you are using.
You used to send email every day, telling you how much electricity you used for the day; and your balance.
Now you get a text with the balance, and how much you supposedly saved.
Which no one has anything to compare to. What we WANT, and NEED to know is what it costs you for the day.
Response: Hi Michael - we are in the process of launching our new online customer portal. One great feature that is right around the corner is detailed itemized daily transactions so you can see the daily charge in addition to the balance and usage.
I have had Payless Power for 3 years and have loved it up until this new update to the system. The phone system is not recognizing my account number zip code combination and now the minimum payment is $45 and no longer $10. I received no communication regarding the payment requirement change.
Response: Thank you for taking the time to respond. We apologize for the frustrations of the last couple of days. I called and spoke to your husband and notified him that we are proud to say that our automated system is working normally again. You can call to make a payment at 888-963-9363. It also looks like you were able to register for our new customer portal. This will allow you to make payments online, store a card, set optional auto payments and view detailed account information. Please let us know if you have any issues using it.
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
