Payless Power Reviews
Read reviews from Payless Power customers
Response: Thank you for taking the time to rate us Trevone! Published on April 03, 2018
Price per kilowatt could be cheaper
Response: Thank you, Brittany. Keep in mind that you can earn a 20% discount by maintaining a balance of $35 or more. :) Published on April 03, 2018
I had no problems with the service.
Response: Alice- Thanks for the opportunity:) We are excited to be off to a great start as your electric provider! Published on April 03, 2018
Response: Thank you for rating us :) Published on April 03, 2018
I’m very happy with the service, I really wish that you could probably give a customer more discounts ,but other than that I think it is awesome that you can prepay your service. I would definitely recommend family and friends to try you guys out thank you for being so good.
Response: Paulina, Thank you! Helping our customers pay for their service as they go is one of the reasons we love what we do. If your friends and family give us a try, we hope that enjoy it as much as you do! Thank you for being a loyal customer. Published on January 30, 2018
System sucks all of a sudden I’m being charged twice the amount I was normally using everytime I call I get put on hold hung up on with no return call I’m out more money and would like to know how I can cancel my account with you because if I wanted to pay over $200 a month on prepaid lights I might as well go with a real light company you send text messages out stating on system issue and now here’s another and I think it’s unfair that I have to wait till my lights gets turned off or in very bad negative state before you can assist
Response: Michelle, We appreciate your patience during the time when we were updating to our new system. We have many new features, like the MyPayless account portal and new daily account alerts, that were created for our customers to have more transparency with their account. If you have still experienced problems getting a hold of our customer service team, will you try again? We have added people to our team to make sure we can answer all calls in a timely fashion. 888-963-9363 Published on January 30, 2018
I would like to receive a text everyday like I use to. This was beneficial to me because it would tell me daily usage and kw I was using. How can I start receiving these text again?
Response: Mindy, No problem! Call our Customer Service team at 888-963-9363 and they can help get your daily balance alerts back via text message. Receiving the daily alerts via text or email is definitely beneficial in monitoring your account!
I’m unable to view how much I’Am being charged for usage, perversely I was able to view how much I used and the fee changed for that day, now I only get notifications for usage and current balance. Example yesterday 1/3/2018 ended with $12. Balance to day 1/4/2018 it says $ -0.30 and daily use of $8.68. Why I’m I in the negative when there should be at lease a $2.00 balance. I’ve called several times to find out how I go from having 16kwt to 80kwt due to a site change? Needing answers
Response: Hi James, Thank you for bringing this to our attention. Have you been able to get in touch with our customer service team yet to address questions our your account? If not, please call 888-963-9363.
Friendly customer service which is MOST appreciated. But –
Watch it with the true-ups!! We need to know as customers how much money we “truly” have left for our electricity. When you hit us with a true-up days later, it messes up bill planning.
Response: Phoebe, Thank you for the review. Our customer service representatives work hard to answer any and all customer questions in a fast, kind and effective manner. As for the True Up process, sometimes it gives the customer credit (overbilled) or sometimes it debits the customer (underbilled). We base our charges off of meter reads, so if you want more detail on your meter, you can register it at www.smartmetertexas.com. We hope this helps!
Ever since its been getting cold electricity has sky rocket its unpredictable..putting me trying to scrap up cash..
Response: Elizabeth, Yes, due to the unusually cold weather Texas has encountered this winter, it has made people's usage of electricity increase. Even if you only warm your house a few times during the day, it takes so much energy to do so because of how cold it is. Keep utilizing the daily balance alerts to know how much you have in your account and make sure to keep your account balance at $35, because you'll receive a 20% discount!
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
