This company sucks now
Response: We are so thankful for your review and would love the opportunity to speak to you about your service, so that we can help you in any way we can. We invite you to reach back out to us via email of phone, so we can offer further assistance. Published on January 17, 2020
We waist more money each time I paid at 6pm today when representative said in 2 hrs my electricity should reconnect..its now 852? No electricity?
Response: We apologize for the inconvenience. After reviewing the account the minimum payment was not met therefore preventing reconnection. A supervisor will contact you shortly to further assist you. Published on January 13, 2020
This company is trash…charged me for electricity when I had nothing on and wasn’t even at home…I still seemed to use 190 + kilowatts. That’s impossible when your not at HOME!..THEY ROB PEOPLE
Response: Cindy, we apologize for the experience. Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on December 26, 2019
Y’all have taken 80$ and 50$ out of my mothers account for her electricity and will not give it back when y’all didn’t put the money on the correct account. Ur customer service people refuse to help or give any information on what steps have been taken to resolve this issue. Will Not recommend your services to anyone.
Response: We apologize for the experience. We were unable to locate the account with the information provided in order to have a supervisor review this matter. Please contact us at 888-963-9363 so we can independently go over in detail. Published on December 17, 2019
First time customer have to wait and see to review
Response: We look forward to having you as a new customer! Published on December 16, 2019
It’s a good company
Response: Thank you Manuel for your feedback it's greatly appreciated. Published on December 12, 2019
I hate this prepaid stuff……
Response: Thank you for your review. Please let us know how we can improve. If you would contact us at https://paylesspower.com/contact-us/, then we can have someone review your account to see if we can make things right with you. Published on December 05, 2019
Quiero saber si se hizo el cobro correcto para lo de mi luz
Response: Por favor llámenos al 888-963-9363 para que podamos revisar su facturación de forma independiente. Published on December 04, 2019
I’ve used this company for years, and have been very pleased until recently. I was overcharged twice last week, and after reading the reviews, the same thing happened to several customers on those same days, so something is not right. I checked the smart meter website and confirmed my usage was much lower than I was charged for (charged for 104, only used 35). I did send an email regarding this, and if it’s resolved, I will be happy to update my review and provide 5 stars!
Response: Hello- Thank you for reaching out. We apologize for the confusion. The reason for the discrepancy that you see revolves around true-ups ( billing reconciliations) in the Centerpoint area. A delay in receiving the Daily Centerpoint meter reads resulted in daily reconciliations over a span of serval days. This would not be reflected in your Smart meter Texas data however we can cover this with you. A supervisor replied to you with detailed information but we will also attempt to call you to answer any questions you may have. Thanks for being a great Payless Power Customer. Published on November 19, 2019
I need someone to call me asap. I looked at my usage today and yesterday and it’s over 120KWH &134 KWH. That is impossible. I am in a 1 bedroom apartment. I dont use the air or heat and I’m never here. From paying less then $3.00 per day using a little over 20 KWH to almost $10.00 a day and using over 130 KWH is an extreme change of pricing and is not realistic. I need Management to call me asap.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on November 18, 2019
