Payless Power Reviews
Read reviews from Payless Power customers
Reasonable rates especially for the convenience of being able to pay as you can pretty much. Customer service has been excellent and very understanding
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on September 04, 2020
Making a payment is simple!
Response: Thank you for sharing! Glad we can make your payment method easy as possible! Published on September 04, 2020
Money goes by really fast, I unplugged computer TVs everything the AC stays on auto and still money goes by really really fast not so cool about that …
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on September 04, 2020
Very good light company
Response: Thank you so much for the 5 star review! Published on September 04, 2020
Easy and convenient
Response: Glad we can make your service experience easy and convenient as possible! Published on September 04, 2020
Easy to work with
Response: Thank you Mark for the feedback it's greatly appreciated! Published on September 04, 2020
I paid my account 2 to 3 hours before 12am I feel like I’m being discriminated against in some form or fashion as I have never had an issue with my services being restored it’s always within 1 hour sometimes less my account is positive 25.00 dollars so why hasn’t my service been reconnected yet I’m really pissed off about it I’m sitting here with a disability and on state services ruw to my health condition and it’s also during all this coronavirus stuff I’m really not understanding as to why I don’t qualify for assistance with my services as well I always pay my bill regardless of being disconnected…im trying to survive out here just like everyone else I will not be continuing services with your company as soon as I can get the deferred amount that was credited to my account paid off it is unbelievable at the lack of importance to my account and my services with your company there is absolutely no reason that my services are still not connected and it’s now almost 2am the next day so there has been ample time for my services to be remotely managed and reconnected it’s been a great displeasure of being treated unfairly as a loyal customer I’m ashamed to say I will never hold services with your company again after I pay my bill off in full. Please connect my power thanks.
Response: Mr. Burkhead, When you pay to have your power restores and there is a delay it is definitely not a good thing especially at this time of the year. I do not blame you for being upset. I can confirm that we did receive your payment in the time frame you have stated and that the power had not been restored when you wrote your review. In fact I can see that power was not restored until the following morning. We are currently investigating the reason for the delay and will call you with a detailed explanation. If this was due to an error with the Payless Power system we will make the situation right. I can tell you that there was no discrimination at play here. All of these types of transactions are automated . That being said there can be occasional system errors that result in a delay. This could be on Payless Power’s side on AEP’s side. That is what we are investigating. Please note that the State allows AEP a time cushion with reconnection orders submitted after 2:00 PM in the afternoon in case there is a problem with the meter receiving a signal etc. At this point we cannot state that this is the case but this is the most common reason for a delay. For example, if a customer pays to reconnect at 7:00 PM and the meter cannot receive or execute the remote reconnection signal, a truck will have to be deployed to the location so a technician can reconnect manually. When this happens after 2:00 Pm AEP is allowed to push the order to the next day depending on their workload. I am not saying this is the case here but it is one possibility. A supervisor will reach out to you today as soon as we pinpoint the issue . You can also call us at 888 963 9363 and discuss with a supervisor as well. Published on September 04, 2020
Nice and good customer service
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on September 01, 2020
Love the convience ..the daily updates are great too
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on September 01, 2020
I came back so y’all must be doing something right! I’m pleased for the most part. Wish the kw were lower, but I’m good.
Response: We look forward to having you as a customer again! Thank you for the feedback it's greatly appreciated! Published on September 01, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
