The system is great
Response: Thank you Robin for the awesome feedback, happy you like our new & improved website(: Published on October 02, 2018
Great service in home.
Response: Thank you for being a great customer! Published on October 02, 2018
Easy awesome process took less than 5 mins to reload my services.
Response: Thank you Hector Glad we can make your experience here at Payless Power Fast & convenient. Published on October 02, 2018
VERY RELIABLE SERVICE!
Response: Thank you for the 5 star review! Published on October 02, 2018
this service is great i love it
Response: Thank you for being a great customer! Published on October 02, 2018
honestly worst power company you could choose. i only have a one bedroom apartment that’s empty and i’m putting on $20 every 2 or 3 days. my apartment is only 550 square feet and i’m using over $100 of electricity a month. it’s ridiculous. this company will fuck you good. don’t go through payless, people.
Response: Thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on October 02, 2018
Easy payment method
Response: Glad we can make the payment method much easier! Thanks for the 5 star review(: Published on October 02, 2018
I like the low prices. I like the regular updates in my account status. What I don’t like is that 2 out of the last 3 times I’ve tried to call and get my bill taken care of, your phone number provided in the text messages does not work
Response: Thank you Joshua for the feedback it's greatly appreciated. We do apologize, we have been experiencing very high call volume the times you have attempted on reaching us, which may have led to the issue. But I can advise that the number 888-963-9363 does work. Published on October 02, 2018
Great electric co.
Response: Thank you Laura for being a great customer! Published on October 02, 2018
Highway robbery rates
Response: Josephine- We apologize you are not pleased with the service. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. Your particular plan if Auto-pay is added you could save 20% off your usage. Please reach out to our customer care dept 888-963-9363 for anymore further questions or concerns. Published on October 02, 2018