We are very dissatisfied with the service with Payless Power. The daily rates are outrageous. We are using this service for a 1,000 sqft home that is vacant with NOTHING turned on. Not AC, heater, lights, NOTHING. and we spent $100 in one month.
Response: Kayla, We appreciate the insight in to your home and how you have been using energy. Though it may not result in the total, if you have appliances and other items plugged in to outlets, they still require energy, even if they are powered off. Payless Power only bills for what the meter reads, just like other electric companies. If you think you may have a problem with your meter, you can register it at www.smartmetertexas.com to get more details. We hope this extra information helps!
I used to like your services but with this new system you’ve created is really hard to keep up with the usage. It’s very confusing and frustrating. I’m getting a notice when I make a payment that my daily usage has gone up from 3 or 4 dollars that it used to be now has jumped to 10+ dollars. Very disappointed in your service. You give an option to make a payment extension over the phone but it doesn’t give you that option. Looking into other services. I’ve been waiting for a call that I asked to be put in line and I’ve yet to get that call.
Response: Hi Corina, Thank you for making us aware of your situation. We have been going through new changes with our customer system as well as our alerts in an effort to give our customers more flexibility and transparency. Because of this, our customer service team received a tremendous amount of calls at the same time, which resulted in long call wait times. Not only have we got our new system up and running, we have added more customer service members in an effort to reduce the amount of time you have to wait when you call in. Were you ever able to speak with someone? If not, would you please call us at 888-963-9363?
My daily bill has been ridiculous its no way it went from one or two dollars to taking ten dollars off a day
Response: Jillian, There are a few reasons this could have happened. First, the unusually harsh weather has caused many peoples' energy consumption to go up because it is more difficult for the heater to work effectively. Secondly, it's important to keep an account balance of $35 because when you do, you receive a 20% discount, which helps you save money but also helps your balance last longer for more energy consumption. We hope this helps!
I haven’t been home in three days. My hot water pump was turned off, obviously no heat, lights . How did I use almost 7 dollars a day for past 3 days? I will be contacting the better business bureau tomorrow.
Response: Jayne, At Payless Power, we only bill for what the meter reads. If you are worried that your meter may be faulty, you can register it at www.smartmetertexas.com to get more details. Even if you aren't using heat, if you have any type of appliances or items plugged in to the outlets, they use energy regardless of if they are powered on or off. We hope this helps!
Rates have continued to go up, $12.00 a day is excessive; that is with “20% discount.”
Powertochoose.org. Looking at new companies.
Response: MaryAnn, We are sorry that you feel our rates keep going up. Our rates have not changed, but the weather certainly has. Because of the unusually cold winter we are having in the area, it causes your home's heater to work even harder, regardless of how little you use it. At Payless Power, we only bill for what the meter reads, just like other electric companies.
I would like to receive a text everyday like I use to. This was beneficial to me because it would tell me daily usage and kw I was using. How can I start receiving these text again?
Response: Mindy, No problem! Call our Customer Service team at 888-963-9363 and they can help get your daily balance alerts back via text message. Receiving the daily alerts via text or email is definitely beneficial in monitoring your account!
I’m unable to view how much I’Am being charged for usage, perversely I was able to view how much I used and the fee changed for that day, now I only get notifications for usage and current balance. Example yesterday 1/3/2018 ended with $12. Balance to day 1/4/2018 it says $ -0.30 and daily use of $8.68. Why I’m I in the negative when there should be at lease a $2.00 balance. I’ve called several times to find out how I go from having 16kwt to 80kwt due to a site change? Needing answers
Response: Hi James, Thank you for bringing this to our attention. Have you been able to get in touch with our customer service team yet to address questions our your account? If not, please call 888-963-9363.
Been a loyal customer with Payless Power since 2014. Customer Service reps are always very friendly and soooo helpful (except for only one time, I got one that thought she owned the place….). They want to help you not just take your money, and if you are in a bind with your electricity, they will help you and not make you feel like a bum.
Response: Stephanie, Thank you for the kind words! Our customer service representatives work hard to support you as best we can. We hope that our daily balance alerts give you the flexibility to know when you need to make a payment as well as give you transparency. We appreciate you!
I been getting inaccurate information on my account and have been trying to get ahold of the company for days now they have turned off my service and my balance continues to go up litterally within two hours which is unbelievable I have small children in my home and I have no electricity/heat and are still not able to get ahold of anyone to make payment arrangements
Response: Cristian, Were you able to finally speak with one of our customer service representatives? If not, we would love to speak with you. Please call us at 888-963-9363. Payless Power can only bill for what the meter reads, so if you think something is inaccurate, you can register your meter at www.smartmetertexas.com to see more in depth details.
I would like to know why mine and MANY others in my area that use this company have seen EXTREMELY DRASTIC increases in “usage” this month. We all live in small apartments and are rarely home. NOT HAPPY AT ALL. I’ve called and been told that since I have a SMART METER its 100% accurate and there’s nothing they can do. I don’t buy it. Public Utility Commission will be my next step since I can’t get answers.
Response: Lori, You are correct, many others have seen large increases in usage over the past 4-6 weeks. This is due to Texas enduring one of its coldest winters on record. Even though you aren't home, the items you have plugged in to outlets still require electricity (even if they aren't powered on) and your heater requires more work to warm up your home, even if you only use your heater sporadically. Please give us a call at 888-963-9363 to go over your usage in more detail.