New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Wish rates per kw to get savings was lower and what to keep it above wad lower # but for the most part satisfied.
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on April 16, 2018
It’s easy to manage.
Response: Thank You Katie for your feedback it's greatly appreciated. Published on April 12, 2018
I hate having to register just to make a payment!!
Response: We do apologize for any inconvenience this may have caused. With the new customer portal you do have full access to your account details so we did have to implement so extra security measures to protect your information however you should only have to register once and if you click the remember me box when logging in you can gain easy access through the link sent in your text. I do hope this information was helpful and we appreciate you being an amazing customer! Published on April 12, 2018
Easy to pay.. kind of expensive
Response: We love to hear that you find the numerous payment options we provide simple to use! We do also offer two additional discounts for all of our customers. One is the FlexPay discount where if you maintain a balance of $35 or more at all times you receive a 20% KW discount, and another is received by using more than 17 KW per day!! If you have any questions or suggestions feel free to contact us at (888) 963-9363!! Thanks so much for the great review!! Published on April 12, 2018
I don’t understand wy if I don’t rest and sleep at home every day ,the amount it’s the same all time
Response: Ariadna, We are sorry to hear that your experiencing this issue please reach out to our customer care dept. at 888-963-9363 so we can go over your usage day by day. Another resource you can use that is helpful to our customer is registering your meter at http://www.smartmetertexas.com this will show in real time what the meter is reporting. We hope this helps! Published on April 11, 2018
Would like to see a monthly statement
Response: Thank you Katrina for the review. Yes we do send monthly statements to your email please reach our customer care dept. at 888-963-9363 so we can set that up for you(: Published on April 11, 2018
Luke getting the text messages of usage an balance
Response: Thank you Erica for taking the time on providing this review. We are glad to hear that you enjoy the daily balance alerts, glad we could provide you all the tools needed to make your experience as easy and efficient as possible. Published on April 11, 2018
Easy sight…I like that I can keep track of it daily so it’s not a big surprise at end of month
Response: Thank you Leslie for your feedback. Happy we can make your experience with our service easy as possible!! Published on April 11, 2018
It’s cool just a little expensive
Response: Thank you Jeremy for your feedback it's greatly appreciated. Please reach out to our customer care dept. at 888-963-9363 so we can provide you tips on saving energy! Published on April 11, 2018
Could run a little cheaper
Response: Thank you Lakendra for the nice feedback! We are always trying to give our customers the best rates available for a prepaid company because we do not require a deposit or have any contracts. We do offer the Flex pay discount which is 20% off the price per kilowatt if the account is above $35.00. We do have an Auto pay option so that our customers will always stay above the $35.00 minimum and get the discount plus never have to worry about being disconnected. The other discount we offer is if the customer uses more then 17 kilowatts daily they get $.75 off the daily fee. Please feel free to call the customer care department at 888-963-9363 if you have any questions or concerns or would like some energy saving tips that are also found on the website paylesspower.com. Enjoy the rest of your day! :) Published on April 11, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
