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Response: Thank you for your business Jordan! We're glad to have you on board! Published on April 03, 2018
Payments are easy. I had a few issues last year with adjustments (that the company made involuntarily), but we’re back on track.
Response: Andrea- Thank you for your loyalty. We are fortunate to have you as a customer :) Published on April 03, 2018
Alright
Response: Thank you Brandi- We are striving each day to provide better and better service! Published on April 03, 2018
Response: Thank you for taking the time to rate us Trevone! Published on April 03, 2018
Price per kilowatt could be cheaper
Response: Thank you, Brittany. Keep in mind that you can earn a 20% discount by maintaining a balance of $35 or more. :) Published on April 03, 2018
I had no problems with the service.
Response: Alice- Thanks for the opportunity:) We are excited to be off to a great start as your electric provider! Published on April 03, 2018
Response: Thank you for rating us :) Published on April 03, 2018
I’m very happy with the service, I really wish that you could probably give a customer more discounts ,but other than that I think it is awesome that you can prepay your service. I would definitely recommend family and friends to try you guys out thank you for being so good.
Response: Paulina, Thank you! Helping our customers pay for their service as they go is one of the reasons we love what we do. If your friends and family give us a try, we hope that enjoy it as much as you do! Thank you for being a loyal customer. Published on January 30, 2018
System sucks all of a sudden I’m being charged twice the amount I was normally using everytime I call I get put on hold hung up on with no return call I’m out more money and would like to know how I can cancel my account with you because if I wanted to pay over $200 a month on prepaid lights I might as well go with a real light company you send text messages out stating on system issue and now here’s another and I think it’s unfair that I have to wait till my lights gets turned off or in very bad negative state before you can assist
Response: Michelle, We appreciate your patience during the time when we were updating to our new system. We have many new features, like the MyPayless account portal and new daily account alerts, that were created for our customers to have more transparency with their account. If you have still experienced problems getting a hold of our customer service team, will you try again? We have added people to our team to make sure we can answer all calls in a timely fashion. 888-963-9363 Published on January 30, 2018
I would like to receive a text everyday like I use to. This was beneficial to me because it would tell me daily usage and kw I was using. How can I start receiving these text again?
Response: Mindy, No problem! Call our Customer Service team at 888-963-9363 and they can help get your daily balance alerts back via text message. Receiving the daily alerts via text or email is definitely beneficial in monitoring your account!
