Payless Power Reviews
Read reviews from Payless Power customers
DO NOT USE THIS COMPANY! Absolute worst experience! Customer service is horrible their “Supervisors” refuse to help with anything. Save your self the headache and go with literally ANY electricity provider BUT Payless Power. If you are moving into and apartment and the previous tenant has a past due balance with them they will lock up your meter until you pay for the balance! Absolute worst company I have had heard of. Extremely disgusted.
Response: We apologize for the experience. Per the Public Utilities Commission of Texas the account holder has to settle the outstanding balance if there is association.If no association then a signed lease or affidavit of landlord will be required to removed the switch-hold. https://www.puc.texas.gov/agency/rulesnlaws/Default.aspx Published on August 10, 2020
If I could give a no star rating I would, I was never told about it being a prepaid electric company, if I was I would have never switched over, I am looking to stay with my company and get my deposit back
Response: We are so thankful for your review and bringing this problem to our attention. We are truly sorry for the inconvenience and would like to speak to you about the issue if we have not resolved it to your satisfaction. Published on July 31, 2020
Y’all are outrageous with y’all rates will never get payless power ever again
Response: We apologize for the experience. We will be more than happy to independently go over your billing to confirm it with you. Published on July 27, 2020
My daily charge is every day higher , I started off paying 2.00 per day , now I am being charged a 10 .00 daily fee
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on July 20, 2020
I wish i could give 0 stars . The worst company i have EVERY delt with. You get charged when youre not even using the electric. Like come on robbery and they’re so nonchalant about the issues. Im currently looking for another company and ill be sure to let others know about the robbery and how not to use this company. Its ridiculous!!!!
Response: Thank you for sharing your impressions . It appears that there is some confusion regarding the way the plan works. That’s not a good thing so allow us to explain. Under our plans the customer pays a daily fee that includes up to 17 KWH of electricity. If you exceed the 17 KWH included in the daily fee then our low KWH rate kicks in. Although we bill daily our average pricing is based on usage accrued over a month. Because of this ,our billing system will automatically perform a billing reconciliation at the end of the month in case you paid extra on some days but didn’t use at least 510 KWH during a 30 day billing cycle. If an account is disconnected for a full day the daily fee is also not charged at all. If you have very, very, low usage the plan may not be the best fit for you but if you are a below average user, average user or higher user the plan will work well. In fact with our plan the more power you use the more saving you experience. Please call us at 888 963 9363 and we’ll be happy to have a supervisor discuss this with you in detail. Published on July 17, 2020
Hi I appreciate the prepaid service
Response: Hi, We appreciate having you as new customer. Thank you for the feedback! Published on July 13, 2020
IF I COULD GIVE THEM ZERO I WOULD I HAD TO PAY A NEW ACTIVATION FEE BECAUSE MY APARTMENT GAVE ME THE WRONG APARTMENT SO 75 both times they STILL HAVENT REFUND MY MONEY. THE LADY I JUST SPOKEN WITH HAD AN ATTITUDE & JUST HUNG UP IN MY FACE BEFORE I COULD SAY ANYTHING ELSE! AFFORDABLE BUT BAD VERY BAD CUSTOMER SERVICES
Response: We apologize for the experience.Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on July 13, 2020
Una de las compañías más caras una exageración lo que cobran no se la recomiendo a nadie
Response: Gracias por comentar Nos disculpamos por la experiencia. Published on June 30, 2020
Yall suck honestly it is way to expensive and you scam people out of there money
Response: Crystal thank you for commenting. We do apologize for the experience. We will be more than happy to independently go over your bill & confirm your charges. Please contact us at 888-963-9363. Published on June 30, 2020
You all charge to much with no compassion for what’s going on people are not working and you’ll shut people’s electric off
Response: Mr. White. Thank you for reaching out. Covid-19 has caused a widespread impact on both the health and livelihoods of some of our customers. To address this and provide relief to those affected we have partnered with the Public Utilities Commission to provide the Covid-19 Electricity Relief Program to our customers affected by the pandemic. A supervisor is contacting you with more details. Published on June 15, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
