These rates this past week are horrid! I cant even feed my family!
Response: Ms Anderson- Your comments indicate that you feel that we raised your rates this week in response to the record breaking temperatures. It’s a very bad situation if companies do that when customers are vulnerable. That’s why we proudly can say that Payless Power has not raised anyone’s rate in advance of or during the storm . Your charges may have increased substantially but this is due to the amount your home is consuming and not because we increased your KWH rate. If you need help due to the costs of your electricity that occurred this week give us a call at 888 963 9363 we have assistance options available. Published on February 19, 2021
It’s good enough for the time being. My lights will flicker from dim to bright occasionally. But it is a prepaid electric company.
Response: Stacey, Thank you for the feedback it's greatly appreciated. I would consider contacting a electrician for the lights that are flickering may be something with wiring that's causing this. Published on February 12, 2021
I feel like sometimes my aversion day shouldnt have to be that much
Response: Thank you for your feedback it's greatly appreciated. We will be happy to go over this issue with you to independently confirm it with you. Please contact us at 888-963-9363. Published on February 11, 2021
Yes was ok and easy and ok
Response: Thank you for rating Payless Power. Published on January 28, 2021
It’s not a really good company because the rate is so high but it’s good in a way that if you have only $20 you can add $20 towards your bill whenever you can before the time runs out but I wish it was where you can go on the app and if you need an extension for couple days that it would give you that extension but that doesn’t give you an extension until you run out of money where it’s going to be negative like right now at this current moment I have four days left on my bill and I don’t get paid until the 15th so now I got a search around and ask people for money to pay my bill to extend it out until the 15th but it’s a good company and it isn’t I’m not going to give it a 5-star rating because I don’t believe it it is a 5-star rating and if you notice y’all haven’t had a comment since 2017 so that’s been 4 years
Response: Ms Powell- You have stated that you feel the rates are high but you also would like the ability to be able to get an extension through your pay day through the website. It’s easy to understand that maintaining a positive balance can be stressful. What many of our customers find is that our rates are actually in alignment with most providers . We also do not charge fees that most providers tack on such as disconnection fees, reconnection fees, late fees, payment fees, or assistance fees. We do offer same day account protections on the day your balance falls below $0.00. If you need longer … we have deferred payment plans in which we will place a credit on your account and then allow you to replay it at a rate of $1.00 per day. This is a great option to assist with getting an extra couple of days until a check comes in etc. and is available through you MyAccount Portal or through our automated phone system. Finally… we are not sure why you aren’t seeing our review comments. We get dozens of review from customer every day. Please trying clearing the internet cache on your device and see if the comments become visible at that point. Of course you can always call us at 888 963 9363 for any questions or assistance. Published on January 07, 2021
you guys have too many issues with your billing calulations
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on January 06, 2021
For the first month I put $75 to join it lasted me not even a whole month . Ever since then I put $20 everyday just to wake up i am negative or $5 left and remind you I do not use that much electricity!! I am very upset I spend like almost $200 with this I am not saving at all.
Response: Ms Reyes- You are stating that your charges have increased drastically and now you are having to put $20 on the account everyday just to maintain positive balance. Surprise increases in your charges are not a good thing. They can destroy your budget and I know from personal experience how difficult that can be so I can totally understand your comments . I have looked at your account and I think I know what’s going on. Recently your usage spiked up from 1/1/21 to 1/3/21 It also looks like You have had some major increases in December even on days where the high temperatures were pretty mild. The lows on those days were all in the low 40s high 30s though . When I looking at the 15 minute increment usage for each day I see a pattern. Your usage peaks over night … reduces around lunchtime and jumps back up around 8:00 PM. This seems to correspond with the weather cooling down and warming up so you may have a heater issue . If you log onto your Payless Power online portal the main page has a graph that shows your daily usage along with the daily high and low temperatures in your area. This is intended to help you understand the impact of your AC/Heater in regards to your electoral consumption. Along with the daily text invoices, these are your most important tools to manage your usage and charges. Per-paid service is designed to get your attention when your usage spikes so that you can make changes in order to stay with in budget. The silver lining here is that is working so you now have a chance to control your usage AND your charges. Call us at 888 963 9363 and we can advise how to register at www.smartmetertexas.com so you can view the 15 minute data that I referenced. I would also encourage you to contact your landlord to have them check the Freon gas in your central air unit. This or another issue with your unit may be a contributor to these higher charges during cooler weather. Published on January 06, 2021
It cost a lot for prepaid kw.
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on December 29, 2020
Too expensive for prepaid plan, looking to switch to a different electricity company soon but if you prefer prepaid go for it .
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on December 16, 2020
Usage uses too fast
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on November 13, 2020
