Payless Power Reviews
Read reviews from Payless Power customers
It’s ok I feel like I pay a lot
Response: Thanks for contacting us, Benira, we appreciate you for reaching out to us about this. If you have any questions with your charges, you can review your billing at the My Account Portal, which will break down what charges were applied to your billing on any date you received your bill. If you need further assistance, please feel free to reach out to us at 1-888-963-9363 Published on January 16, 2025
Should make it easier to make partial payments to one account, i mean yall are a prepaid service so understably so people do at times have to get funds from more than one debit card. Thanks for consideration
Response: Hello Loni, and thank you for contacting us about this. We understand making split payments may be necessary and we would be happy to assist you with making them. If you are using two separate cards to add funds to your account, you must speak with a live representative at 1-888-963-9363 Published on January 16, 2025
Don’t understand why my bill keep getting bigger and bigger.
Response: Hi Crystal, and thank you for contacting us about your billing concerns. We know an increase in billing may be concerning and we would be more than happy to help you understand your usage and charges. You can find information about your overall consumption via the My Account Portal under the usage insights. Smartmetertexas.com also provides a breakdown of your usage, down to 15-minute intervals. You can also view your billing on the same portal, and each day will include what charges you are receiving for that billing date. If you need further assistant, please call us at 1-888-963-9363 Published on January 16, 2025
Prices could be cheaper and it shouldn’t be a fee to add money
Response: Hello Debra, thanks for reaching out to us about your concerns. While we understand that you may be unsatisfied with the Payment Processing Fee, we would be happy to inform that payments of $75 or more do not have the fee applied to them. Furthermore, the fee can be avoided by enrolling a card into AutoPay, which can be done via the My Account portal. For any further assistance, please contact us at 1-888-963-9363 Published on January 16, 2025
Prices could be cheaper and it shouldn’t be a fee to add money
Response: Hello Debra, thanks for reaching out to us about your concerns. While we understand that you may be unsatisfied with the Payment Processing Fee, we would be happy to inform that payments of $75 or more do not have the fee applied to them. Furthermore, the fee can be avoided by enrolling a card into AutoPay, which can be done via the My Account portal. For any further assistance, please contact us at 1-888-963-9363 Published on January 16, 2025
Heartbreaking Experience with Payless Power – Felt Talked Down To During a Hard Time All I needed was a little help, but instead, I felt completely ignored and belittled. Since December, I’ve been trying to notify Payless Power of my situation and terminate my service. I emailed the company multiple times, but I never received any response. Then, when I noticed I was still being charged for electricity that I wasn’t using (since I haven’t even been in the apartment since December 28th), I called the company for answers. The phone call started off with me hoping to finally understand why I was still being charged, but things quickly took a turn for the worse. The representative I spoke with made me feel completely dumb.
Response: Hello Gerald, and thank you for contacting us with your concerns. It is important that we assist our customers properly and efficiently. It should be noted that you have been reached out to by our Customer Care Director with regards to your situation and we heavily encourage you reply back with any further questions or concerns. We thank you for your business and look forward to providing service to you again in the future. Published on January 16, 2025
I would like to have a customer service rep available
Response: Thanks for reaching out to us Vianey! We know it's important to speak with a live representative for any questions, and we are happy to inform you that you can reach out to one at 1-888-963-9363 between 9AM and 5PM, Monday through Friday. We also have emails available afterhours. 5:00 PM to 9:00 PM Monday thru Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Published on January 16, 2025
You’re overcharging for usage not used. I literally use space two heaters. Use a stove to cook and use a microwave a few times a day. There’s no way I’m using 8-10.00 a day. I barely use lights in my house as in and do not use any other items like fridge dryer or washer so where is the charge is actually coming from ?
Response: Hello Esther and thank you for reaching out today. We know that understanding where your usage is coming from is vital to your prepaid services and understand the frustration you feel here. Your usage can be viewed via our usage insight graph via the My Account Portal, and an even deeper insight of your electricity consumption can be seen at smartmetertexas.com This website breaks down your daily usage into 15-minute intervals, so you can easily understand what times your usage may spike. If you need anything else from us, please reach out to us at 1-888-963-9363 Published on January 16, 2025
I put money on here every 3 days like really
Response: Hi Keonia. We appreciate taking the time to let us know what you think, and are more than happy to assist you. We understand your concerns about billing may have you feeling stressed, especially if you're making frequent payments. Since our services are prepaid, we bill our customers on a daily basis based on their consumption. If you find yourself frequently making payments to the account, we recommend instead to make larger payments that cover more time. We provide customers with an average daily use estimate, and while it may not be an exact number, it's a good way to get an idea of your usage. For further assistance, you can reach out to us at 1-888-963-9363 Published on January 16, 2025
Your alerts are NOT accurate or time efficient. Twice this week I have had my electric shut off in the middle of my work from home job with no prior notice. The other day I got the alert about disconnect while I was laying in bed after having already dealt with it. Please fix your alert system
Response: Hello, Courtney. Thank you for contacting us about this pressing issue, as we know accurate text and email notifications are crucial for our customers, especially to avoid stressful situations like this. To assist with these issues, please reach out to us at 1-888-963-9363 so we can assist your case. Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
