The new policy for making payments is not as convenient. I may be shopping around for a cheaper company with rewards if I will have to make a big payment regardless
Response: Ms Trevino- Your comment states that you are not happy with the new payment policies so you may be looking elsewhere. That is an understandable reaction. Please note that we offer just about the cheapest rate available in Houston without gimmicks. We can continue to do this by implementing these policies . You can avoid the fee by making a payment of $75 or more or my enrolling in autopay. With autopay you can set it to post payments as low as $40 with no fee. Making the larger payments will also reduce the amount of times you actually have to make a payment per month and this will provide a superior customer experience for you. Please call us at 888 963 9363 if we can be of assistance. Published on June 03, 2022
The daily usage is ridiculous to high. I put $35.00 in my account with money already in my account and the next day it tells me I only have $14.00 remaining. But apparently I only used $8.60. I’m so confused how this work. I barely used my lights, I only wash on weekends to save electricity. I’m gone 12 hours a day for week but someone still used so much electricity. I unplug everything in my home. These rates are very high.
Response: Ms Mims- Your comments state that you feel Payless Powers rates are high and you do not understand how you could so much electricity since you are gone for half the day and this is confusing to you. Its not a good thing if you do not have an understand of your electricity charges and usages. Almost anyone would be alarmed especially if daily billing is relatively new to them. The first thing I would suggest is to log into your “My Account Portal” so you can see an itemized breakdown of your daily charges and usage and account balance . There is also a graph that shows you your daily usage in relation to the daily high and low temperatures . I will also have a supervisor contact you to discuss this with you. 888 963 9363 Published on January 18, 2022
Can u pleas help me I’m not worcking at the moment I need help with my reant
Response: Hello Adrienne We would be happy to help in anyway we can. Please contact us at 888-963-9363 for further assistance! Published on December 08, 2021
Your rates are too expensive for power to go. The company charged way more than promised. Although your app does it make it very easy and simple. It is good for my Air BNB but as far saving goes I would be better off with a traditional provider.
Response: Ms. Bolden, You comments state that Payless Power’s rates seem too expensive and that you are being charged more than advised. You use the service to power your Air BNB rental and the App is convenient but from a cost perspective you would be better off with traditional service . After reviewing your account I think I see the issue and can definitely see where you are coming from. A supervisor will contact you today to discuss and outline some options for you. You can also call us at 888 963 9363 anytime you need assistance or have a question. Published on October 15, 2021
It is Sunday my account is positive and the power just went out when you call customer care to try to speak with someone to assist you in correct in this matter there is no one to get in touch with you on a Sunday when your power goes out when you reach out to centerpoint energy they give you 2 to 4 hours of weight time this is really not good customer service for anyone who’s paying as much money I’m paying to keep lights on I wish someone would be able to get in contact with me I lost my power in the middle of cooking my family meal and it is hot so I am not in a good mood
Response: Ms Robert- Its never good when you lose power… especially in the summer heat. Your frustration is absolutely understandable. Please note that Payless Power does not disconnect customers for non-payment on Sunday. If you have lost power it is either due to an outage in your area or a electrical issue inside the home. For such issues you would need to contact Centerpoint. All retail Electric Providers in Texas relay on the local electric utility for outages and grid issues. If you call our automated phone line and select the menu to report an outage you will be routed directly to Centerpoint. We do have Customer support via email on Sundays . We can be reached from 11:00 AM to 8:00 PM on Sunday by visiting www.paylesspower.com or by logging into your My Account Customer Portal. Published on August 24, 2021
When I first begun service it was very simple and easy the rates were awesome maybe around 4.5 pkw for the first 2 or 3 months then started gradually going up now literally every single day it goes up about 2 dollars more. Example yesterday it was 7.56 pkw today its 9.25 or something like this. I guess this is a good service if you dont have children or like cooking or watching television and rarely at home which is not uncommon with this pandemic so yea get if you dont like to do nothing but be a vampire. Will be switching service Today!
Response: Hi Che- Your review comments states that you feel your rates are increasing daily so you have decided to switch providers today. A lot of pre-paid consumers across the state may be feeling that same way regardless of who they use as a provider. It happens every year as the weather really starts to heat up. However, this is not relegated to Payless Power and not even to pre-paid service but since pre-paid service is tied to daily billing instead of one monthly paper bill then changes in consumption are far more noticeable. We would like to go over your billing with you to clear up any misconceptions. The math you quoted when mentioning your rates does not match our pricing so it would be helpful to speak to you to get a better understanding of your concerns. Unfortunately neither your name nor email address appears in our customer database so we are unable to reach out to you directly. Please contact us at 888 963 9363 for more information. I can specify that there have not been multiple rate increases this year on our variable rate plans and we also have fixed rate plans to choose from as well. But rate changes are not what causes our customer’s daily charges to increase. For the vast majority of customer’s weather is the primary factor. Please reach out and we can provide and comprehensive usage breakdown and also show you how to confirm this independently at www.smartmetertexas.com 888-963-9363. Published on June 23, 2021
Everyday I was getting a text message telling me I had no more usage kilowatts left if so make a payment so I pay $60 the next day the same thing so I paid him $50 and next day they all said the same thing so in 5 days I’ve paid $355 in one week’s time 4 my service meanwhile threatening to shut my power off and they gave me an extension get a load of this till 8 p.m. that same night some extension
Response: Ms Roy – Your comments state that you were making large payments on consecutive days during the storm but still were not able to keep a positive balance . You requested an extension but was only given until 8:00 PM that same day . First let me thank you for your diligence. After reviewing your account I can certainly see why you would be alarmed. You experienced a massive spike during the winter storm that would be alarming to any customer receiving daily billing. Although you have been able to bring your account balance positive at this point and your usage has returned to normal. I’m certain that you are still concerned about your charges during the storm. Please visit https://paylesspower.com/texas-winter-power-outage-blackout-2021/ Published on March 01, 2021
You need to update your ratings they are all dated the year 2017. Is no updated reviews available. The cost here is ridiculous. And I’m talking about before the Winter storm. Yes it was easy switching companies. Your rates have done another but went higher every single day. And now since the Winter Storm who can afford 100.00 for less the 3 days service. That would take my whole bring home pay. I cant pay rent due to having to pay 3,000 A month for electricity. I have to pay for the fact I have A Terminally I’ll daughter. Living with me. So either pay for electric that she needs. Or get evicted because the electric took all my money. And be kick out on the street with A Terminally I’ll daughter.
Response: Lonnie- Your comments state our costs are ridiculous even prior to the storm but now the cost for 3 days takes you entire take home pay. You also have a terminally ill daughter that you care for and the cost of your service makes you feel like you have to choose between your lights and getting evicted. First let me say that I can’t begin to imagine the stress of caring for a terminally ill child while trying to manage high utility bills. The pressure must be incredible. You are truly a special person for doing what you do. Last week hit everyone hard. So probably the best thing for us to do is call you on 2/23 to discuss your options. We can discuss a critical care designation for your daughter that may help. We would also like to learn more about your residence. You are correct in that your usage has been high all month even prior to the storm. At that point it skyrocketed so we need to learn if your power was out during that span. If so there may be an adjustment coming but you still face high usage. And we may be able to suggest someone to improve that . The good news that your bill will never be $3000 per month but your KWH range is very high so let’s talk about getting you on the 12 month contract plan that comes with a lower rate and also discuss what you can do to control your usage more effectively. Please call us at 888-963-9363. Published on February 23, 2021
My lights have been off since February 14 2021 and it’s February 19 2021 due to Houston having a winter freeze my lights are still off and I’m still getting charged fir it Why
Response: Curtis- Your review states that your lights have been off and you are still getting charges . You want to know why. The first thing to ask is “are your lights back on at this point?” If not please call our automated line at 888 963 9363. Follow the prompts to report an outage and you will be transferred to CenterPoint. Getting charges while your lights are out is about the most aggregating thing that occur with your account . This can happen when there are mass outages due to weather (i.e Hurricane Harvey) or an individual disaster such as a fire. The meter stops sending it’s data so automated processes at Centerpoint kick in which results in usage estimations. Our billing processes run automatically based on the usage data we receive so if its estimated, an adjustment will need to be made on the account. The good news there is an automated process for these adjustments as well. We will be working tirelessly to make sure that your account is adjusted properly . We just have to wait until Centerpoint sends us the corrected usage total. That will happen at the end of your 30day billing cycle and we have options. Call us at 888 963 9363 and we can help. Published on February 22, 2021
My lights have been off since February 14 2021 and it’s February 19 2021 due to Houston having a winter freeze my lights are still off and I’m still getting charged fir it Why
Response: - Hello- What you are experiencing is a side effect of the statewide outages related to the winter storm. Transmission and Distribution Utilities (AEP Texas, Oncor, Centrepoint, Texas New Mexico Power) own the power distribution infrastructure and the meters. Typically, a smart meter will transmit usage data in 15-minute increments, and they are very reliable. If the meter stops transmitting data. The Utility systems assume that the meter is still working but and that there is simply a problem with the data transmission. Because if this the Utility systems will automatically generate an estimate. At the end of a customer’s 30-day billing cycle they read the meter for the whole month which catches any discrepancies so the customer’s bill can be properly adjusted. This is a pretty straightforward and accurate process and the meter’s are accurate enough that there is rarely a noticeable issue. Unfortunately, this same process works during widespread outages due to extreme weather, grid damage, fires etc. The meter stops reporting data because there is no power, but the Utility metering systems still generate estimates, and these estimates are then sent to Retail Electric Providers. Payless Power also has automatic processes that bill customers daily based on the metering data that the Utilities send to ERCOT and then to us. Because of this, many customers are seeing charges on days when they had no power. The last time this happened on such a scale was during Hurricane Harvey. We do have good news for you though. Your money is not gone. We also have an automated process to adjust your account balance if you were over billed during this week’s winter outages. If you were charged for usage while your power was out this will be reflected at the end of your 30-day billing cycle when we get the monthly read from your local utility. If you would like to know approximately when that will occur, please contact us through your My Account Portal or at 888 963 9363.Our call center operations are back to normal so the wait time to speak with an agent is limited. All Payless Power agents have worked from home during the pandemic and like you have been without power for extended periods but we are back to full capacity. Published on February 22, 2021
