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Payless Power Reviews

Read reviews from Payless Power customers

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I’m giving this rating because they turned off power for 2 dollars when it’s freezing. Now I have to pay for someone else bill definitely won’t let them stay in a freezing apartment. What a shame

Response: Thank you for your feedback on this matter, Monicqua. We understand that you have concerns about a disconnection of your services, and know that can be a stressful situation to deal with. If services were disconnected for having a balance below $0, then a payment must be made to the account to bring you balance to at least positive $20. With this amount, your services can be restored and you will have additional funds for future energy usage. If you have any other questions or concerns, please reach out to us at 1-888-963-9363 Published on February 19, 2025

Not as good as I thought. Disappointed

Response: We appreciate you for taking the time to leave your feedback, Krystal. If you have any questions or concerns about your services, you can reach out to us at 1-888-963-9363 Published on February 10, 2025

Y’all are alright

Response: We appreciate your feedback, Ca-Shayla. If you have any questions or concerns with your services, you can reach out to us at 1-888-963-9363 Published on February 10, 2025

I like the convenience of prepaid but I know that the kWh fluctuate toooooo much especially when I only have certain things plugged up, and I deliberately do not use certain appliances or lights. It’s unreasonable for me to fluctuate from 11 kWh to 80 something kWh. That’s way too wide of a range.

Response: Hello RaeAnne, thank you for contacting us about this issue. We understand that you have concerns with your recent billing and usage, especially regarding the price per kWh potentially fluctuating. The importance of understanding your billing cannot be overstated, and we want to make sure customers have clarity on their charges. You are currently enrolled in one of our 6-month prepaids. These plans have a fixed rate, therefore the rate that Payless Power charges per kWh is fixed, and does not change during the plan time period. Fluctuations in the actual kWh used may be attributed to a variety of factors, including the effects of the winter weather on appliances. You can always review your electricity consumption via the smartmetertexas.com website, which does break down your usage into 15-minute intervals. If you have any further inquiries, please contact us at 1-888-963-9363 Published on February 06, 2025

Esta saliendo caro el kilowatts.. desde este año ha sabido el doble .. necesito que verifiquen gracias

Response: Estamos realmente agradecidos por probar nuestro servicio. Nos gustaría tener la oportunidad de mejorar la forma en que le servimos a usted y a nuestros demás clientes. ¿Podría comunicarse con nosotros por teléfono o correo electrónico para que podamos obtener más información sobre cómo mejorar? Published on February 01, 2025

🙂 fast and easy processing

Response: Thank you for the feedback it's greatly appreicated! Published on February 01, 2025

I really don’t understand no matter the amount of kwh I use, I’m still paying on average $14 a day, & no one is home for 15hrs out of 24hrs.. So I’m paying well over $300 a month in a 2br apt.. I really would like to go back to the original meters due to this smart meter being full of bs.

Response: Thank you for your feedback about this matter, Derrick. We understand that you have concerns over your current usage and billing, and know that it's important to have a full understanding of your billing. Payless Power charges customers based on the amount of electricity they consume, which is read from your meter by your local Transmission and Distribution Provider. Customers can always use the smartmetertexas.com website for an in-depth view of their consumption, with each day of usage being broken down to 15-minute installments. If you have any further inquiries or concerns, please reach out to us at 1-888-963-9363 Published on February 05, 2025

A little high but their ok

Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on January 31, 2025

Overdue charge was unnecessary

Response: Thank you for your feedback on this matter, Edward. We understand you may have concerns with the recent charges on your billing, and can see how it' can be frustrating if you feel you are being overcharged. Payless Power customers can view a breakdown of their recent billing via the My Account Portal at paylesspower.com If you have further concerns, please reach out to us at 1-888-963-9363 Published on February 05, 2025

I thought the power was different

Response: Hi Sarai, Thank you for your comment. We will would like to hear more please contact us at 888-963-9363. Published on January 29, 2025

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023