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Payless Power Reviews

Read reviews from Payless Power customers

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I put money on here every 3 days like really

Response: Hi Keonia. We appreciate taking the time to let us know what you think, and are more than happy to assist you. We understand your concerns about billing may have you feeling stressed, especially if you're making frequent payments. Since our services are prepaid, we bill our customers on a daily basis based on their consumption. If you find yourself frequently making payments to the account, we recommend instead to make larger payments that cover more time. We provide customers with an average daily use estimate, and while it may not be an exact number, it's a good way to get an idea of your usage. For further assistance, you can reach out to us at 1-888-963-9363 Published on January 16, 2025

Your alerts are NOT accurate or time efficient. Twice this week I have had my electric shut off in the middle of my work from home job with no prior notice. The other day I got the alert about disconnect while I was laying in bed after having already dealt with it. Please fix your alert system

Response: Hello, Courtney. Thank you for contacting us about this pressing issue, as we know accurate text and email notifications are crucial for our customers, especially to avoid stressful situations like this. To assist with these issues, please reach out to us at 1-888-963-9363 so we can assist your case. Published on January 16, 2025

I sometimes forget to pay my account due to my busy schedule and Boom I get the disconnect message. Give ya boy a call for a quick recap. Any way I guess I wont sweat it, Poppa Trump says he will lower energy cost, and in the great words of Robert Denario ”  Greg. Could you milk me?”

Response: Hello Maxwell, and thank you for your feedback! We understand the concerns you may have, especially if you want to avoid missing a payment. We recommend enrolling into auto-pay, so you can avoid any missed payments in the future, as well as waive the $4.95 payment processing fee. For more information or assistance, give us a call at 1-888-963-9363 Published on January 16, 2025

Y’all are full of ****! Yesterday I had 4 days and I wake up this morning with 1. Every time electricity goes out you all knock my days down to one this is ridiculous and you all are a JOKE!

Response: Hello Shawanda and thank you for contacting us today about your issue. We understand how a jump in your 'days remaining' can be a cause for concern, and will be happy to assist. We want to make it clear that how many days remain on your account is estimated and not at all an exact number, much like a gas gauge. It will change depending on any fees applied to the account and your usage, which is impacted by things like colder weather. Your billing and usage can all be reviewed on the My Account Portal, and you can reach out to us for further assistance at 1-888-963-9363 Published on January 16, 2025

Horrible communication

Response: Hello there Brian and thank you for reaching out about us for this concern. We always make sure customers are up to date with their accounts through the daily notifications, however if you have any questions about your account or billing, you can reach out to us for further assistance at 1-888-963-9363 Published on January 16, 2025

Rates are high.

Response: Hi Maegan, if you have concerns about with your current rates and billing, please do not hesitate to contact us at 1-888-963-933 Published on January 16, 2025

Unfortunately, attempts to pay the bill were unsuccessful. The site does not let me log into my account because it thinks I am a fraud, a fraud in what?! I just want to pay my bill. The support service wants to talk to me until 5 pm, but how should I talk if I am at work at that time. The site is absolutely not finished and there is no customer focus. We will change the supplier.

Response: Thank you for reaching out to us about this matter, Kseniia. We understand that access to your My Account Portal is crucial to making payments to your account, and know how concerning receiving an alert for fraud may be. If you have not already, we recommend clearing the saved cache and cookie data under the privacy and security settings of your browser. Also keep in mind that we have representatives available to assist you from 9AM to 5PM, Monday through Friday, and can be contacted at 1-888-963-9363. Published on January 16, 2025

Rates and payment are too expensive

Response: Hello Charlene! We understand you may have some concerns for your rates and payments and would be happy to assist. To review your current rates and your billing, a live representative can help you when you call 1-888-963-9363 Published on January 16, 2025

I don’t want to pay a dollar a day for nothing, Looking for another light company right now

Response: Hi Derrick! If you are having concerns with your charges, you can freely view a breakdown of your charges on the My Account Portal, where you will see exactly what charges were applied to the account. If you still have concerns, please reach out to us at 1-888-963-9363 Published on January 16, 2025

A bit expensive

Response: Hi Reggie, thanks for contacting us about your concerns. We understand that your billing is important and we would be happy to assist you! If you have questions about your charges and billing, you can review your charges on the My Account portal or reach out to us at 1-888-963-9363 Published on January 16, 2025

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023