They suck need better prices and cheaper rates
Response: Hello Joshua, and thank you for taking the time to reach out to us. We know that you may have concerns about your pricing and your rates, and we would be happy to assist you. Your current rate is available on your Electricity Facts Label, which can be reviewed on the My Account portal at paylesspower.com , and your billing for each day is broken down on there as well. For further assistance in this, or any other regard, feel free to call us at 1-888-963-9363 Published on January 17, 2025
Very poor service and poor communication skills. They are useless in keeping me updated with my lights and are always using more power than necessary.
Response: Hi Daija, thank you for reaching out to us with your concerns. We always strive to keep customers up to date and informed with their billing, and would be happy to help you out if you are not receiving the appropriate daily updates to the account at 1-888-963-8363 Published on January 17, 2025
Its very expensive at almost $20 a day.
Response: Hi Robert, and thank you for contacting us about your recent billing. We understand that $20 a day may come as alarming and we definitely would like to assist in understanding your recent billing. As the winter weather sets it, customers will see that their home consumes more electricity, especially when using any kind of heating unit to keep the house warm. You can review your overall consumption at smartmetertexas.com in 15-minute increments. If you have any further questions, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
I don’t think the minimum payment should be $20. It’s prepaid electric and we should be able to put any amount on there to keep us in the positive
Response: Thanks for contacting us, Stacie. We understand that it is important for customers to make payments to their accounts to avoid potential disconnection of their services. While we understand that you want to make a lesser payment to your account, we require customers to make a payment of their negative balance plus an additional $20 to bring their balances positive $20. This means you will have funds for future usage and billing. If you need further assistance, call 1-888-963-9363 Published on January 16, 2025
It’s too high for services
Response: Hello Lasonya, thanks for taking your time to contact us about this! We know that having a high billing may be stressful, and we would be more than happy to help you. The best way to decrease the billing you receive is to lower your overall usage, as our billing is based on electricity consumed. We know as the weather gets colder, customers may see a spike, especially if your household uses the heater. If you want to track your usage, we have the Usage Insight graph to do sp. You can also access smartmetertexas.com for 15-minute interval breakdowns of your consumption to better understand when you use the most energy. If you have any other concerns, reach out to 1-888-963-9363 Published on January 16, 2025
It’s ok I feel like I pay a lot
Response: Thanks for contacting us, Benira, we appreciate you for reaching out to us about this. If you have any questions with your charges, you can review your billing at the My Account Portal, which will break down what charges were applied to your billing on any date you received your bill. If you need further assistance, please feel free to reach out to us at 1-888-963-9363 Published on January 16, 2025
Should make it easier to make partial payments to one account, i mean yall are a prepaid service so understably so people do at times have to get funds from more than one debit card. Thanks for consideration
Response: Hello Loni, and thank you for contacting us about this. We understand making split payments may be necessary and we would be happy to assist you with making them. If you are using two separate cards to add funds to your account, you must speak with a live representative at 1-888-963-9363 Published on January 16, 2025
Don’t understand why my bill keep getting bigger and bigger.
Response: Hi Crystal, and thank you for contacting us about your billing concerns. We know an increase in billing may be concerning and we would be more than happy to help you understand your usage and charges. You can find information about your overall consumption via the My Account Portal under the usage insights. Smartmetertexas.com also provides a breakdown of your usage, down to 15-minute intervals. You can also view your billing on the same portal, and each day will include what charges you are receiving for that billing date. If you need further assistant, please call us at 1-888-963-9363 Published on January 16, 2025
Prices could be cheaper and it shouldn’t be a fee to add money
Response: Hello Debra, thanks for reaching out to us about your concerns. While we understand that you may be unsatisfied with the Payment Processing Fee, we would be happy to inform that payments of $75 or more do not have the fee applied to them. Furthermore, the fee can be avoided by enrolling a card into AutoPay, which can be done via the My Account portal. For any further assistance, please contact us at 1-888-963-9363 Published on January 16, 2025
Prices could be cheaper and it shouldn’t be a fee to add money
Response: Hello Debra, thanks for reaching out to us about your concerns. While we understand that you may be unsatisfied with the Payment Processing Fee, we would be happy to inform that payments of $75 or more do not have the fee applied to them. Furthermore, the fee can be avoided by enrolling a card into AutoPay, which can be done via the My Account portal. For any further assistance, please contact us at 1-888-963-9363 Published on January 16, 2025
