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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
.everthing is good
Response: Hi Mauricio, Thank you for taking the time to share your thoughts with us. It’s great to hear that everything met your expectations! We truly value your feedback—it helps us understand what’s working well and where we can continue to deliver a great experience. Published on July 17, 2025
Website is senior citizen friendly and unable to locate payment tab easily. Please update & make more user friendly.
Response: Hi Scott, Thanks for sharing your experience with us. We’ve listened to your feedback about the difficulty in locating the payment tab on our website. It makes sense that a site should be easy to navigate—especially for senior users who value simplicity and clarity. You’ve brought up an important point that we take seriously. Published on July 01, 2025
Ok no hidden fees that’s hard to believe I had $118.00 yesterday after depositing $100. Shows 3.67 for yesterday but left remaining at $111. I’m never sure what I’m being charged. Becoming very dissatisfied
Response: We value your input, Tamara. Please keep in mind Payless Power charges two days arrears. You can see the average daily use for the past three bills as well to give you an estimate of how much you are spending per day. As the weather heats up our usage can increase even when it does not seem that anything has changed in the home. You can view a breakdown of your usage at smartmetertexas.com to see when you are using the most electricity. Please let us know if there is anything we can assist you with by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 09, 2025
Service/pricing is decent. The customer service, though is complete garbage. Not being able to speak to someone about account issues unless outside of 9am-5pm is mind blowing. Then it takes speaking to three different agents to actually get an issue resolved.
Response: Your concerns with Payless Power are appreciated, Arnold. We do understand how frustrating it can be not being able to speak to a live representative after business hours. You can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday 9:00 AM to 5:00 PM on Saturday 11:00 AM to 8:00 PM on Sunday. Published on May 14, 2025
I am consistently being locked out of my account, the customer service has not been the best. Rates are high and I’m too busy to have to call and make a payment on my account when they feel like blocking my account. Really considering switching providers
Response: Thank you for taking the time to contact us about your concerns, Ashlye. We understand that it is important for customers like you to be able to access your online accounts, and know it can be frustrating if this is a frequent occurrence. If your portal is saying "blocked for fraud prevention", please attempt to clear the saved browsing data on your device, such as the saved web cache and cookies. If this does not resolve your issue, please reach out to us at 1-888-963-9363 . Keep in mind that, if you are unable to make a payment via the My Account Portal, you will either have to call our automated system, speak with a live representative, or make a cash payment through facilities like MoneyGram. You can enroll a card you own to be used for making automatic payments, so that payments will m.be taken care of even if you cannot call in to process the payment. Published on May 08, 2025
Things are really hard for everyone right now….. I was managing fairly well until y’all started charging a 30$ reconnect fee…. This doesn’t seem like much but for me it makes it a real struggle to try to stay on top of my account… I’m usually sleeping when my notifications come through so I don’t get them until I wake up….or….if it slips my mind, the power goes off while I’m sleeping and of course it’s to late by then…. Before this fee….I highly recommend your company to everyone…. Now it seems , your just like all the rest….
Response: We appreciate you for taking the time to contact us about these concerns, Dana. We understand that you have concerns with the reconnection fee that you are charged, and can see why a disconnection may be stressful. Please keep in mind that it is a customer's responsibility to maintain a positive balance on their account to avoid an interruption of their electricity services. If your balance is below $0, you will have until 12PM noon the same day you go negative to bring your balance to a positive $20 balance and prevent disconnection. If payment is not made, you will be at risk of a disconnection, and will incur a $30 reconnection fee that is broken down into 10 daily installments of $3 per installment. Payless Power recommends that customers enroll a debit or credit card for automatic payments, that way a payment will be made automatically by our system when your balance goes below a certain threshold. If you have any questions or concerns, please contact us at 1-888-963-9363 Published on May 05, 2025
ITS ALWAYS A ISSUE WHEN IM TRYING TO PAY MY BILL LIKE RIGHT NOW
Response: Thank you for taking the time to reach out to us about this concern, Nelson. We understand you are having troubles making payments to your account, and we know that this is an important aspect to your services. If you are having issues processing payments via the My Account Portal at paylesspower.com, you can contact us at 1-888-963-9363 to make a payment with a live representative. We also accept cash payments through services like MoneyGram, using your account number and our receive code 14715. Published on March 31, 2025
It’s difficult to even make my necessities of life after I recently suffered a stroke and heart attack at the same time. Before my stroke I had congestive heart failure and had to have a pacemaker put in. I can’t work anymore, I have lost most of my income because I had an elderly gentleman who i had taken in my rented house that is dilapidated and eaten up by rats in the attic and outside, my pipes burst for the 3 rd time and on the last burst I had to pay for them myself. I am behind on my car note, car insurance, rent, credit cards, i had to pay my mechanic over 700 dollars because I had a faulty electrical system and had a new battery put in i bought from Walmart in from Walmart in the past 4 months and had to buy another one because they said it wasn’t the battery even though it was. I owe the va over 15,000 dollars because I have tri-west with co- pays i owe hospitals, I owe for the alternator i unfortunately had to replace and I could go on and on and on about everything else I am behind on.
Response: Thank you for reaching out to us about these unfortunate circumstances, Wandie. We know it is stressful to be in such a situation. We will have a supervisor reach out to you to discuss options. Published on March 24, 2025
Awesome thank you got everything done that I needed to get dine
Response: Thank you for taking the time to leave us a rating. If you have any questions or concerns, feel free to contact us at 1-888-963-9363 Published on February 26, 2025
my plan is too expensive
Response: Thank you for taking the time to leave us feedback on this matter, Ngoc. We understand you are experiencing your concerns with your current electricity plan, and can understand if you may be worried about this. You can always review your current plan's rate on it's Electricity Fact's Label via the My Account Portal at paylesspower.com If any further assistance is needed, feel free to contact us at 1-888-963-9363 Published on February 20, 2025
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
