Payless Power Reviews
Read reviews from Payless Power customers
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Response: Thanks for being a customer! Published on January 17, 2025
It’s an alright service. Don’t like the fact that power immediately gets cut off after non payment, left my dog in the heat for several hours while I’m at work because of that reason.
Response: Hi Kyle, thanks for sharing your feedback. We can understand being disconnected is stressful, especially if you're a pet owner. While customers will be at risk of a disconnection should their balance fall below $0, they have until 12pm noon to make sufficient payment or request for any of our extension options. This can be done via the My Account portal, or you can contact us at 1-888-963-9363 Published on January 17, 2025
I’m not going to give it a 3 or more on the stars because it says it’s cheap free nights n weekends but we will see once we get the first bill
Response: Thanks for reaching out regarding your concerns, Nikki. It's important that customers are informed of their plans and we would be happy to clear up any confusion. Payless Power neither offers nor advertises any plans with free nights and/or free weekends. If you have any questions about your electricity plan, you cam view your Electricity Facts Label and Terms of Service on the My Account Portal, or reach out to 1-888-963-9363 for a general overview of how your services work. Published on January 17, 2025
It’s cool it seems expensive
Response: Hello Jamie, thanks for contacting us. We understand you may have concerns with the cost and billing of your services, and we would be happy to assist you. Your billing can be reviewed in the My Account portal at paylesspower.com , with each day of billing having a breakdown available. For any further assistance, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
Waste of money!!!
Response: Hello Brittany! Thanks for your feedback and your concerns about this matter. If you need assistance in regards to billing or our services overall, you can contact us at 1-888-963-9363 Published on January 17, 2025
They suck need better prices and cheaper rates
Response: Hello Joshua, and thank you for taking the time to reach out to us. We know that you may have concerns about your pricing and your rates, and we would be happy to assist you. Your current rate is available on your Electricity Facts Label, which can be reviewed on the My Account portal at paylesspower.com , and your billing for each day is broken down on there as well. For further assistance in this, or any other regard, feel free to call us at 1-888-963-9363 Published on January 17, 2025
Very poor service and poor communication skills. They are useless in keeping me updated with my lights and are always using more power than necessary.
Response: Hi Daija, thank you for reaching out to us with your concerns. We always strive to keep customers up to date and informed with their billing, and would be happy to help you out if you are not receiving the appropriate daily updates to the account at 1-888-963-8363 Published on January 17, 2025
Its very expensive at almost $20 a day.
Response: Hi Robert, and thank you for contacting us about your recent billing. We understand that $20 a day may come as alarming and we definitely would like to assist in understanding your recent billing. As the winter weather sets it, customers will see that their home consumes more electricity, especially when using any kind of heating unit to keep the house warm. You can review your overall consumption at smartmetertexas.com in 15-minute increments. If you have any further questions, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
I don’t think the minimum payment should be $20. It’s prepaid electric and we should be able to put any amount on there to keep us in the positive
Response: Thanks for contacting us, Stacie. We understand that it is important for customers to make payments to their accounts to avoid potential disconnection of their services. While we understand that you want to make a lesser payment to your account, we require customers to make a payment of their negative balance plus an additional $20 to bring their balances positive $20. This means you will have funds for future usage and billing. If you need further assistance, call 1-888-963-9363 Published on January 16, 2025
It’s too high for services
Response: Hello Lasonya, thanks for taking your time to contact us about this! We know that having a high billing may be stressful, and we would be more than happy to help you. The best way to decrease the billing you receive is to lower your overall usage, as our billing is based on electricity consumed. We know as the weather gets colder, customers may see a spike, especially if your household uses the heater. If you want to track your usage, we have the Usage Insight graph to do sp. You can also access smartmetertexas.com for 15-minute interval breakdowns of your consumption to better understand when you use the most energy. If you have any other concerns, reach out to 1-888-963-9363 Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
