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Payless Power Reviews

Read reviews from Payless Power customers

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I don’t think the minimum payment should be $20. It’s prepaid electric and we should be able to put any amount on there to keep us in the positive

Response: Thanks for contacting us, Stacie. We understand that it is important for customers to make payments to their accounts to avoid potential disconnection of their services. While we understand that you want to make a lesser payment to your account, we require customers to make a payment of their negative balance plus an additional $20 to bring their balances positive $20. This means you will have funds for future usage and billing. If you need further assistance, call 1-888-963-9363 Published on January 16, 2025

It’s too high for services

Response: Hello Lasonya, thanks for taking your time to contact us about this! We know that having a high billing may be stressful, and we would be more than happy to help you. The best way to decrease the billing you receive is to lower your overall usage, as our billing is based on electricity consumed. We know as the weather gets colder, customers may see a spike, especially if your household uses the heater. If you want to track your usage, we have the Usage Insight graph to do sp. You can also access smartmetertexas.com for 15-minute interval breakdowns of your consumption to better understand when you use the most energy. If you have any other concerns, reach out to 1-888-963-9363 Published on January 16, 2025

It’s ok I feel like I pay a lot

Response: Thanks for contacting us, Benira, we appreciate you for reaching out to us about this. If you have any questions with your charges, you can review your billing at the My Account Portal, which will break down what charges were applied to your billing on any date you received your bill.  If you need further assistance, please feel free to reach out to us at 1-888-963-9363 Published on January 16, 2025

Should make it easier to make partial payments to one account, i mean yall are a prepaid service so understably so people do at times have to get funds from more than one debit card. Thanks for consideration

Response: Hello Loni, and thank you for contacting us about this. We understand making split payments may be necessary and we would be happy to assist you with making them. If you are using two separate cards to add funds to your account, you must speak with a live representative at 1-888-963-9363 Published on January 16, 2025

Don’t understand why my bill keep getting bigger and bigger.

Response: Hi Crystal, and thank you for contacting us about your billing concerns. We know an increase in billing may be concerning and we would be more than happy to help you understand your usage and charges. You can find information about your overall consumption via the My Account Portal under the usage insights. Smartmetertexas.com also provides a breakdown of your usage, down to 15-minute intervals. You can also view your billing on the same portal, and each day will include what charges you are receiving for that billing date. If you need further assistant, please call us at 1-888-963-9363 Published on January 16, 2025

Prices could be cheaper and it shouldn’t be a fee to add money

Response: Hello Debra, thanks for reaching out to us about your concerns. While we understand that you may be unsatisfied with the Payment Processing Fee, we would be happy to inform that payments of $75 or more do not have the fee applied to them. Furthermore, the fee can be avoided by enrolling a card into AutoPay, which can be done via the My Account portal. For any further assistance, please contact us at 1-888-963-9363 Published on January 16, 2025

Prices could be cheaper and it shouldn’t be a fee to add money

Response: Hello Debra, thanks for reaching out to us about your concerns. While we understand that you may be unsatisfied with the Payment Processing Fee, we would be happy to inform that payments of $75 or more do not have the fee applied to them. Furthermore, the fee can be avoided by enrolling a card into AutoPay, which can be done via the My Account portal. For any further assistance, please contact us at 1-888-963-9363 Published on January 16, 2025

Heartbreaking Experience with Payless Power – Felt Talked Down To During a Hard Time All I needed was a little help, but instead, I felt completely ignored and belittled. Since December, I’ve been trying to notify Payless Power of my situation and terminate my service. I emailed the company multiple times, but I never received any response. Then, when I noticed I was still being charged for electricity that I wasn’t using (since I haven’t even been in the apartment since December 28th), I called the company for answers. The phone call started off with me hoping to finally understand why I was still being charged, but things quickly took a turn for the worse. The representative I spoke with made me feel completely dumb.

Response: Hello Gerald, and thank you for contacting us with your concerns. It is important that we assist our customers properly and efficiently. It should be noted that you have been reached out to by our Customer Care Director with regards to your situation and we heavily encourage you reply back with any further questions or concerns. We thank you for your business and look forward to providing service to you again in the future. Published on January 16, 2025

I would like to have a customer service rep available

Response: Thanks for reaching out to us Vianey! We know it's important to speak with a live representative for any questions, and we are happy to inform you that you can reach out to one at 1-888-963-9363 between 9AM and 5PM, Monday through Friday. We also have emails available afterhours. 5:00 PM to 9:00 PM Monday thru Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Published on January 16, 2025

You’re overcharging for usage not used. I literally use space two heaters. Use a stove to cook and use a microwave a few times a day. There’s no way I’m using 8-10.00 a day. I barely use lights in my house as in and do not use any other items like fridge dryer or washer so where is the charge is actually coming from ?

Response: Hello Esther and thank you for reaching out today. We know that understanding where your usage is coming from is vital to your prepaid services and understand the frustration you feel here. Your usage can be viewed via our usage insight graph via the My Account Portal, and an even deeper insight of your electricity consumption can be seen at smartmetertexas.com This website breaks down your daily usage into 15-minute intervals, so you can easily understand what times your usage may spike. If you need anything else from us, please reach out to us at 1-888-963-9363 Published on January 16, 2025

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023