This is getting to be stupid. I’m being charged for electricity that I’m not even using. My electricity has been off going on a month now. And I’m -$19.00. How am I negative when I’m not even using anything.
Response: Jody, Based on your comments you are confused as to why your balance continues to increase even though your power is off. Its not a good thing to be frustrated and confused about your billing and we understand how that might be confusing. We can clarify this for you though. Previously you requested a deferred payment plan. Under this plan we advanced a credit for you and set up a weekly payment schedule. The jumps in your owed balance are a result of those installments coming due. You can confirm this by logging into your MyAccount Portal… your itemized daily charges are visible and you can make a payment to settle the account right there. If you wish to maintain or close your account you can also call us at 888 963 9363 so we can help you take of this. Published on October 02, 2020
Bill is too high for use!!!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on September 15, 2020
Money goes by really fast, I unplugged computer TVs everything the AC stays on auto and still money goes by really really fast not so cool about that …
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on September 04, 2020
Response: Thank you for rating Payless Power! Published on August 26, 2020
I would like to. know when power was turning on
Response: Thank you for rating Payless Power. General time frame for new service can take between 4-6 hours. Published on August 24, 2020
it was easy to get, and was turned on very fast but after having it a few months now I’m thinking it was a bad idea. Daily charge used to be 3$ and now it’s averaging 8-10$ a day for a small 2 bedroom duplex, and I’m at work 5 days a week too, not even home until the evenings. It seems the days I do laundry, and cook are the highest usages, which doing normal household things shouldn’t make you pay double. Not to mention, the overall amount of money I use monthly is only $30 less than what my parents 4 bedroom house costs on electricity. (& they have a big electric company, not prepaid) Definitely doesn’t seem right.
Response: Ms Hanson- We hear that you are concerned and suspicious regarding your daily charges and understand that this is not a good thing. Please call us at 888 963 9363 and a supervisor will review you charges on a 15 minute interval basis which may help you pinpoint what is behind the increase in your charges. We can also compare what was consumed last year at your residence during the same dates. Lastly we can show you how to verify your usage independently regardless of the provider you use . Please note that electricity usage does generally spike up during the deep summer months in Texas. If this is the cause we can also give you some tips on how to reduce your daily costs . Published on August 18, 2020
Started with Payless Power in January they were easy to set up convenient with good hospitality. The rates were manageable in the beginning but they slowly began to increase over time. I went from paying from$80 a month to$180 last month how does this happen?? I have a schedule made out for my lights so during the day from 5:30 in the morning until 8pm that way no power is rarely used with outlets unplugged. At 8pm-6am there promotion advertises free power no charge between this period. Smh so I contacted Payless Power and the only answer they could give was there rates increased but howww much is this increase Omg!!? Out of 30days the most light usage being used is 20 days and I’m giving some extra. I cant keep up with this rate and the way Covid 19 is causing tripling effect with all business. Its possibly time to start looking for reasonable rates I can afford…
Response: Mr Taylor. I understand that you are concerned about your electric bill . Being skeptical of the legitimacy of your charges is not a good thing but we can help on this front. We can also show you how your can verify your usage independently. If you have not used pre-paid power before you may not be used to the impact of daily usage on your account balance. As summer heat in Texas continues to increase across July and August your electric usage will go up . A supervisor will contact you and can show you the following: 1.) How much power your residence last year at this same time and how it compare s to this year. 2.) What your usage looks like on a daily basis in 15 minute intervals. 3.) Clarity on how our billing works. There seems to be some confusion at this point because Payless Power has never offered a promotion with free nights and weekends, or free power from 8:00 to 6:00 etc. We can review your contract documents if you enrolled online or call recordings if you enrolled over the phone with an associate. Its important for us to learn how you reached this conclusion so we can make it right if you were mis-informed. Published on August 18, 2020
Not a happy customer. I was told 4 to 6 hours for electric to be turned on so handed keys to my old house to landlord and we brought everything to new house thinking it would be on last night but no its now 150 am and no electric i have 400 bucks worth of groceries going bad. I have kids that are burning up with this heat not cool. If its going to be another day when electric is turned on just tell me so we can avoid over thinking. But where i come from when ya say something you do it, same day power is what i was told and here i am sweating like a HOG in the middle of the night. Reps need more training and people should do their jobs the rite way.
Response: We are so thankful for your review and bringing this problem to our attention. We are truly sorry for the inconvenience and would like to speak to you about the issue if we have not resolved it to your satisfaction. Published on July 28, 2020
need help paying me bill it’s to much
Response: Hello- Thank you for commenting we will be more than happy to assist you. Please contact us at 888-963-9363. Published on July 15, 2020
I need better rates or I am going to change company’s
Response: Ignacio, Thank you for commenting. Please contact us at 888-963-9363 so we may further assist you. Published on July 15, 2020
