Payless Power Reviews
Read reviews from Payless Power customers
Ever since I renewed this month I’m having problems with my app or the website working. I did not my power cut off because of whatever issues you all have goin on. I need someone to get back in touch with me asap cause if I’m gonna start having issues I’ll just look for another electric provider
Response: Hi Clyde, thank you for taking the time to share what’s been going on. I hear your frustration with the app and website issues after your renewal, especially since dependable access is important for managing your service. Your feedback makes it clear how disruptive this has been, and it’s important that you’re able to use your account without worrying about interruptions. I want to help get this resolved quickly, so I’m sending this to the team that can look into your account and reach out to you directly. We’ll work with you to make sure everything is functioning the way it should, and we appreciate the chance to make this right for you. Published on February 02, 2026
Very friendly and very easy to work with. I have had service with you before and I will continue to use you all for my electricity service!
Response: Thank you so much for your wonderful 5‑star review Brandon! We’re thrilled to hear that you found our team friendly and easy to work with. It means a lot to know you’ve chosen to return to us and plan to continue using our service for your electricity needs. Your trust and loyalty truly make a difference, and we’re grateful to have you with us again! If you ever need anything, we’re always here to help. Published on January 28, 2026
Yes just started service heard good things from a friend
Response: Thank you so much for the 5‑star review Jakhia! We’re excited to have you with us, and it’s great to hear that you joined based on a friend’s recommendation. We’re committed to giving you the same positive experience they shared. If you ever need anything along the way, we’re here to help! Published on January 28, 2026
VERY GOOD CONDITION
Response: Thank you so much for your 5‑star review! We’re glad to hear everything is in very good condition and that you’re having a positive experience Johegly R. Your support means a lot to us, and we’re here whenever you need anything. We appreciate you choosing us! 🌟 Published on January 28, 2026
Expensive but in the long run cheeper
Response: Thank you for your feedback! We appreciate you sharing your experience. While costs can feel higher at times, especially during the winter, we’re glad to hear that overall you’re finding the service more affordable in the long run. Winter months often bring higher usage due to heaters running longer, colder temperatures, and increased indoor activity. Even small changes in weather can cause energy usage to rise quickly. We’re always here to help you monitor your usage and stay in control of your budget. Feel free to call us at 888-963-9363 and we will be happy to discuss tips and ways to save. Thanks for choosing Payless Power — we appreciate having you with us! 💡✨ Published on January 28, 2026
Payless Power’s service is outstanding! I love being able to pay for electricity based on my actual usage. Their communication and usage tracking are timely and very helpful. Thanks, Payless Power!
Response: Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying Payless Power’s service and the convenience of paying based on your actual usage. We work hard to provide clear communication and easy‑to‑track usage, so it means a lot to know it’s been helpful for you. We truly appreciate you being part of the Payless Power family! 💡✨ Published on January 28, 2026
Love the ease and notifications
Response: Annabelle, thank you so much for sharing your feedback! It’s great to hear that the ease of use and helpful notifications are making a positive difference for you. Knowing that these features are working well helps us stay focused on what matters most to our customers. If you ever have ideas for new tools or improvements that could make your experience even better, I’m here and happy to help explore them with you. Published on January 27, 2026
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Response: Hi Perry, I’ve read through your review and understand that the experience you described didn’t align with what you expected. It makes sense that you’d want clarity and support when something doesn’t go the way it should, and your feedback highlights an issue that deserves attention. I want you to know that your concerns are taken seriously, and we’re committed to helping work toward a solution that gets you the information or assistance you were looking for. If you’d like to go over the details directly with a live representative, please contact Payless Power at 888‑963‑9363. We’re here to help and want to make sure your concerns are fully addressed. Published on January 27, 2026
I’ve learned a few more badass options Payless Power offers to help you in your time of need by speaking with one of our besties whom is also a loyal customer of yalls! Thanks for being so understanding and giving extra time at no charge when needed! Yall stay warm!!
Response: Hi Chris, Thank you so much for sharing your experience with us! It’s great to hear that talking with your bestie—one of our loyal customers—helped you discover even more ways Payless Power can support you when things get tight. We’re glad the extra time and flexible options have been making a real difference for you. We appreciate you taking a moment to spread the warmth and positivity. If you ever need help exploring more tools, features, or ways to stay powered up, we’re always here to jump in and support you. Y’all stay warm too, and thanks again for being part of the Payless Power family! Published on January 27, 2026
I love use this app
Response: Chris, thank you for taking the time to share that you love using the app. It’s great to hear that it’s working well for you, and your feedback helps us understand what’s resonating with our users. We’re always looking for ways to keep the experience smooth, easy, and helpful, and comments like yours guide us as we continue improving the app. If there’s ever anything more you’d like to see or any feature that could make things even better, I’m here and ready to help. Published on January 27, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
