Payless Power Reviews
Read reviews from Payless Power customers
They are very convenient helpful and affordable Highly recommend
Response: Hi Katie, Thank you so much for sharing your experience with us! It’s great to hear that you’re finding our service convenient, helpful, and affordable—those are exactly the kinds of strengths we work hard to deliver every day. Knowing that you’d highly recommend us reinforces that we’re meeting the needs that matter most to you. Published on January 19, 2026
Works great for me
Response: Hi Carla, Thank you for sharing your experience! It’s great to hear that the product works well for you. Your feedback helps us understand what’s making a positive impact, and we truly appreciate you taking the time to let us know. Published on January 08, 2026
Works great for me
Response: Hi Carla, Thank you for sharing your experience! It’s great to hear that the product works well for you. Your feedback helps us understand what’s making a positive impact, and we truly appreciate you taking the time to let us know. Published on January 08, 2026
I work nights. They sent a text notice at 8 am that my account balance ran out and I needed to add money by 12pm or they’d shut it off and I’d have to pay $30 to get reconnected. I wake up at 12:20pm add money to the account but it’s too late 20 minutes later my power is cut out and when I call they say i still have to pay the $30 to get power reconnected A 4 hour window is crazy and not being able to help in that situation, plus the electricity rate being one of the most expensive out in Texas I would only recommend this company if you literally can’t get in contact with any other company as soon as my payment plan is done with Payless I will be switching.
Response: Hi Brian, Thank you for sharing your experience with us. I understand how challenging it can be to manage account notifications when working night shifts, and I appreciate you taking the time to explain what happened. The disconnection process is automated once an account remains negative past 12:00 PM, which is why the service was interrupted even after your payment at 12:20 PM. While the reconnection fee is standard after a disconnection order is processed, there are options to help avoid this situation in the future. For example, you can request an extension before the cutoff time when eligible, or set up alerts and payments in advance to keep your account positive. We also strive to offer competitive rates, and you can compare them with other providers at powertochoose.org. If you’d like, I can walk you through setting up reminders or discuss extension eligibility so this doesn’t happen again. Please reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM, and we’ll be happy to assist. Published on January 07, 2026
Good light, I have never had trouble with Payless very fast and good pice.
Response: Hi Carlos, thank you for sharing your experience! It’s great to hear that the lighting met your expectations and that you’ve consistently had smooth interactions with Payless. Your feedback about the speed and pricing is valuable because it reinforces what matters most to our customers. Published on January 06, 2026
Everything it’s depends how much you use but it’s not bad
Response: Hi Bessy, Thank you for sharing your thoughts with us. It sounds like you’ve noticed that the experience really depends on how much you use it, and that overall it’s working well for you. We appreciate you pointing that out because usage can definitely influence results. Published on January 06, 2026
Easy to use. But I’m having trouble seeing where I can choose my plan. I see plan choices, but when I click on them, nothing happens.
Response: Hi Charla, Thank you for sharing your experience with us. It sounds like you’re finding the platform easy to use overall, which is great to hear, but I understand how frustrating it can be when the plan selection isn’t working as expected. I appreciate you pointing this out—it helps us ensure everything runs smoothly. To get this resolved quickly, our Customer Care Team is ready to assist you with selecting your plan. You can reach them at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. They’ll walk you through the steps and make sure your plan is set up without any issues. Published on January 05, 2026
Its horrible especially because it’s closed over the weekend and I need to speak with someone about my bill and it’s not going through the phone keep hanging up now I’m fixing to be without lights until they open up Monday Morning OMGGG
Response: Hi Destoni, I hear your concern about needing to speak with someone regarding your bill and the frustration with the phone disconnecting. It’s important to make sure your service isn’t interrupted, and I appreciate you sharing what’s happening. To help resolve this, you can reach a live representative by calling 1-888-963-9363 during business hours, which are Monday through Friday, 9:00 AM to 5:00 PM. If you need assistance outside those hours, we also provide email support at https://paylesspower.com/contact-us/ during these times: Monday–Friday: 5:00 PM to 9:00 PM Saturday: 9:00 AM to 5:00 PM Sunday: 11:00 AM to 8:00 PM This way, you’ll have options to get help before Monday. Published on January 05, 2026
Cheapest rates I have had living in this house , very easy to keep track of . I would highly recommend !
Response: Hi Lupe, Thank you for sharing your experience! It’s great to hear that you’ve found our rates to be the most affordable since moving into your home and that tracking everything has been simple for you. Knowing that our service makes things easy and cost-effective is exactly what we aim for. Your recommendation means a lot, and we’re thrilled to have earned your trust. Published on January 05, 2026
It’s been giving my trouble All day but I’m thankful for the extension!!!
Response: Hi LJ, Thank you for sharing your experience with us. I understand how frustrating it can be when things aren’t working as expected, and I appreciate you letting us know what happened. It’s great to hear the extension helped you out—that’s exactly what it’s designed for! If you run into any more issues or have questions, our Customer Care Team is ready to assist at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. We’re here to make sure everything works smoothly for you. Published on January 05, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
