Payless Power Reviews
Read reviews from Payless Power customers
I got recommended this place and turned out to be a mistake. I was paying almost 300 a month for light,they charge 19c per kWh. I was going to switch my light and ask an order of disconnect on Wednesday,well they disconnected my light on a SATURDAY and when I was calling they would not answer. I got left over the weekend without light ,imagine all the food that got wasted and I had to throw away. NEVER again well I be getting this light, I still have $40 in my account and that went to the trash as well . Do not get this light they overcharge and $25 only last for a day or two if lucky
Response: Hi Viridiana, Thank you for sharing your experience. We understand how frustrating it must have been to be without electricity over the weekend, especially with the impact it had on your food and home. That’s a difficult situation, and we appreciate you taking the time to let us know. We hear your concerns about the timing of the disconnection and the cost of electricity. Our rates are usage-based, which means your bill reflects how much electricity you consume. For transparency and control, we encourage customers to compare available electricity plans at PowerToChoose.org, where you can find options that best suit your household’s needs. To better understand your billing and usage, you can register at SmartMeterTexas.com for a detailed breakdown of your electricity consumption. This can help clarify how your charges are calculated and identify patterns that may be affecting your monthly costs. If you ever need to reach us outside of business hours, we’re available via email at paylesspower.com/contact-us. We’re here to help and want to make sure you have the support you need. Thank you again for your feedback, Viridiana. We’re committed to improving and hope you find a solution that works best for you. Published on August 19, 2025
Easy fast and dependable ready to go !
Response: Hi Priscilla, Thank you for sharing your experience! It’s great to hear that you found our service easy, fast, and dependable—just what we aim for. We understand how important it is to have things ready to go when you need them, and we’re glad we could deliver that for you. Published on August 18, 2025
Have used before and very satisfied with service
Response: Hi Maria, Thank you so much for sharing your experience with us! We’re glad to hear that you’ve used our service before and that it met your expectations. It means a lot to know that our efforts have made a positive impression. We truly value your continued trust and support. Published on August 18, 2025
Great service fast reliable not to expensive can pay very easy recommended highly
Response: Hi Chad, Thank you so much for sharing your experience! It’s great to hear that you found our service fast, reliable, and easy to use. We understand how important it is to have a smooth and affordable process, and we’re glad we could deliver that for you. Your recommendation means a lot—it helps others know what to expect and motivates our team to keep improving. Published on August 18, 2025
Awesome easy connection and maintaining the services
Response: Hi Octavia, Thank you so much for sharing your experience! It’s great to hear that the connection process was smooth and that maintaining your services has been easy. That kind of feedback really helps us understand what’s working well for our customers. Published on August 18, 2025
I love this company
Response: Hi Tawanna, Thank you so much for sharing your experience — it’s wonderful to hear that you love the company! We truly value hearing from customers like you who take the time to let us know what’s working well. Your feedback helps us stay focused on what matters most: delivering great service and building lasting relationships. Published on August 18, 2025
Too expensive. I regret having used this system with absurd charges that only take advantage of middle-class people. Don’t pay attention to the offers.
Response: Hi Juan, Thank you for sharing your experience. We understand that pricing is an important factor when choosing a service, and it’s clear this has been a point of frustration for you. We hear your concerns about affordability and the impact on middle-class families. That’s why we strive to offer competitive pricing across our plans. We encourage customers to explore and compare options through PowerToChoose.org, a helpful resource for finding the best rates and plans available in your area. Your feedback is valuable, and we’re always working to ensure our offerings are transparent and fair. If you’d like help reviewing your current plan or exploring alternatives, we’re here to assist. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 15, 2025
The process was easy and intuitive.
Response: Hi Mihai-Alexandru, Thank you for sharing your experience with us! It’s great to hear that you found the process easy and intuitive — that kind of feedback really helps us understand what’s working well. Published on August 15, 2025
Very good service
Response: Hi Alma, Thank you so much for sharing your experience with us! It’s great to hear that you received very good service—that kind of feedback means a lot. We’re always listening closely to what our customers share, and your comment tells us we’re on the right track. We understand how important it is to feel well taken care of, and we’re glad our team delivered that for you. Your satisfaction is exactly what we strive for every day. Published on August 14, 2025
Prices too high
Response: Hi Evangelene, Thank you for sharing your thoughts with us. We understand that pricing is an important factor when choosing a provider, and it’s something many customers consider carefully. We strive to offer competitive rates that reflect the value and reliability of our service. If you're exploring options, a great resource is PowerToChoose.org, where you can compare plans from various providers and find one that best fits your needs. We appreciate your feedback—it helps us continue improving and serving our customers better. If you have any questions or need help reviewing your current plan, we’re here to assist! Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 14, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
