Payless Power Reviews
Read reviews from Payless Power customers
Will somebody get ahold of me tonight for new service???
Response: Ruby- We can get service started same day general time frame is 4-6 hours. Please contact us for anymore questions or concerns at 888-963-9363. Published on March 02, 2021
It’s easy and fast for my Business.. CHARG3 LLC.
Response: Thank you Rolando for the feedback it's greatly appreciated! Published on March 02, 2021
So easy and fast!
Response: Glad we can make your service experience easy and convenient as possible! Published on March 01, 2021
Great electric company. Very reasonable.
Response: Thank you so much for being a great customer! Published on March 01, 2021
Everyday I was getting a text message telling me I had no more usage kilowatts left if so make a payment so I pay $60 the next day the same thing so I paid him $50 and next day they all said the same thing so in 5 days I’ve paid $355 in one week’s time 4 my service meanwhile threatening to shut my power off and they gave me an extension get a load of this till 8 p.m. that same night some extension
Response: Ms Roy – Your comments state that you were making large payments on consecutive days during the storm but still were not able to keep a positive balance . You requested an extension but was only given until 8:00 PM that same day . First let me thank you for your diligence. After reviewing your account I can certainly see why you would be alarmed. You experienced a massive spike during the winter storm that would be alarming to any customer receiving daily billing. Although you have been able to bring your account balance positive at this point and your usage has returned to normal. I’m certain that you are still concerned about your charges during the storm. Please visit https://paylesspower.com/texas-winter-power-outage-blackout-2021/ Published on March 01, 2021
Nos quedamos 2 días sin luz tuvimos que pagar hotel porque era imposible estar en casa con esa temperatura mi esposo no trabajo x una semana completa y yo sólo trabaje 2 días por eso solicitamos ayuda pues me es muy difícil pagar x ahora y pagar la renta si nos descansaron del trabajo y gastamos en hotel y comida x no tener luz gracias
Response: Sra. Martinez- Gracias por compartir su historia. Tenemos opciones para ayudarlo. Llámanos al 888 963 9363 para obtener más detalles. También puede encontrar información sobre la asistencia federal por desastre aquí: https://paylesspower.com/es/apagon-en-invierno-en-texas-2021/ Published on March 01, 2021
I didnt have power more than 40 hours and payless power charge me for 104 kw during i got outage! i called customer service they answer something nt make sence
Response: Mr. Akhlaghi- You comments state that you were billed 104KWH while your power was out and that you spoke to a representative and what they advised you made no sense. Please allow me to apologize for any confusion. I will have a supervisor call you to explain what we are doing to resolve the issue and what we can do for you until this is completed. You can also find more information here: https://paylesspower.com/texas-winter-power-outage-blackout-2021/ Published on March 01, 2021
Have been charged for days the power was out AND my rate went up!!!
Response: Ms Howard – Your comments state that you were charged on days your power was out and that your rate went up. Those are pretty common reactions after the storm and its understandable why you would feel that way. The good news is we can provide some clarity and hopefully this will help put your mind at ease. First let me state unequivocally that Payless Power has not raised your energy rate in 2020 and there are not plans to do so at this time. We also do not offer Indexed Variable rates that go up and down daily with the wholesale cost of electricity. Usage for almost all customers did increase dramatically during the storm due to the intense cold and this resulted in higher charges for those days but in some cases customers also received high charges for days in which their power was partially or completely out. This was due to estimations generated by the local utilities when a meter could not transmit back meter read data. Please note that we are aware of this and our systems are designed to automatically adjust your account as soon as we receive your actual meter reads for those days. We do have options to assist customer until that can occur. Please call us at 888 963 9363 for more information. Published on March 01, 2021
Extremely disappointed. I dont understand how in one week 3 without no electricity at all due to the weather outage i used up in 2 days what i use in almost 2 weeks. And to top it off no one was home??? Wow they really wanted to make up for what they lost in the 3 days of outage.
Response: Araceli- Your comments say that you were without power for 3 days that week with no one home but you still used the same amount of money in 2 days that you normally use in 2 weeks. You feel like Payless Power is trying to make up for the days that the power was off. Its very understandable that you feel that way. The winter storm has resulted record usage across the state but if you were without power for several days your billing could be based on estimations that were automatically generated by AEP because they meters were not transmitting usage data. Unfortunately we do not have a better way to handle the initial billing in these situations but we do have processes to correct it. We responded to your email about your questions yesterday but you were not able to speak to someone. A representative will reach out to you to help you through the options . We fully recognize how stressful the situation with the storm has been and commit to you that we will guide your account through the process of correcting your charges. 888 963 9363 Published on February 24, 2021
Easy and fast payment.
Response: Glad we can make your payment method easy as possible! Published on February 24, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
