At first it was all good but since they recently changed a lot of things my daily usage been very high. They over charge me for not being at my house. Everything is unplugged and turned off an yet my daily usage still higher then when I am using it.
Response: Jaqweena, As you mentioned, we have undergone many changes recently at Payless Power, but each of them has been to improve the customer experience. Like other electric companies, we can only bill you for how your meter reads. If you have concerns about your meter, you can register it at www.smartmetertexas.com. The harsh winter we are having doesn't make it easy on your home's energy consumption either. Even if you have the heater turned off, it will require a lot of energy when you turn it on to make your house warm. We hope these tips help!
Friendly customer service which is MOST appreciated. But –
Watch it with the true-ups!! We need to know as customers how much money we “truly” have left for our electricity. When you hit us with a true-up days later, it messes up bill planning.
Response: Phoebe, Thank you for the review. Our customer service representatives work hard to answer any and all customer questions in a fast, kind and effective manner. As for the True Up process, sometimes it gives the customer credit (overbilled) or sometimes it debits the customer (underbilled). We base our charges off of meter reads, so if you want more detail on your meter, you can register it at www.smartmetertexas.com. We hope this helps!
Wished o coul give you all a zero. How does my account for from 35.00 to 4.38 in 2 days. We do not use that much energy. Seems like the more money I load onto this account the more you all charge me daily.
Response: Shannon, Though you may not have your A/C or heater running much during the day, the winter weather we have experienced recently makes your heater work even harder, even if you keep your home relatively cool. Also, if you have many items plugged in to outlets, they still require electricity even if they aren't turned on! At Payless Power, we can only bill for what the meter reads. If you want more detail on your meter reads, you can go to www.smartmetertexas.com and register your meter. Lastly, when you keep an account balance of $35, you receive a 20% discount on your energy usage, so keeping it at $35 or more helps save you a lot of money and helps your account balance last longer.
Horrible horrible horrible I feel like I’m gettin robes from this company and there is nothing I can do about it. Their system is horrible when you call in there is on avg 50 calls holding and no one that works 8-5 m-f can afford to wait that long. Call back option clearly does not work. This is just bad business all the way around. I’m avg 20kwh and it says my avg 7.09 ridiculous I’m glad my new service will kick in soon. New Payless Power 0 stars
Response: Amber, We are sorry for the long wait times you had to experience. During that time, we shifted to a new system, and wanted to make sure every customer concern was addressed. If you still have concerns with your account, we would love to speak with you. Please call us at 888-963-9363.
I used to be satisfied until my updates didn’t include how much I was spending each day. What is the point of you clogging up my texts and emails if you’re not sending out pertinent information? FRUSTRATING. My mind can process $$ not kWh. But I’m sure that was the point.
Response: Danielle, Our goal is always to keep the customer in mind first. Though some of our messages have changed, you can still find all of the information you need by either calling us at 888-963-9363 or reading your monthly SUP (statement of usage of power), which will show you in detail each day's electricity usage and payment. Soon, you will be able to view your transaction history in the MyPayless account portal! We hope this helps.
Ever since its been getting cold electricity has sky rocket its unpredictable..putting me trying to scrap up cash..
Response: Elizabeth, Yes, due to the unusually cold weather Texas has encountered this winter, it has made people's usage of electricity increase. Even if you only warm your house a few times during the day, it takes so much energy to do so because of how cold it is. Keep utilizing the daily balance alerts to know how much you have in your account and make sure to keep your account balance at $35, because you'll receive a 20% discount!
I love Payless Power! I like knowing what my family and I use daily! BUT the new notifications and changes are difficult to keep up with!
I liked my 1 text at 7am updates of the balance. Here is is 2pm and I just got 2 texts and 2 emails letting me know that my acct is below $0.00!!
11am is when they start doing disconnects, so I’m in a little bit of a panic mode trying to reach customer! I’m in que to speak to someone, there are 29 customers before me.
I’m getting too many notifications, yesterday I got 3 texts and 3 emails.
When before, like I said, I used to only get 1.
Response: Jessica, Thank you for letting us know that our daily alerts are beneficial for you and your family! Over the past few weeks, we have been changing our types of message and the types of alerts you receive at certain parts of the day. If you feel like you are receiving too many, call us at 888-963-9363 and we can update your account to receive only texts or only emails.
I used to like it better before when it would send the kilowatts you waisted and exactly how much you used per day it was way better. Now it supposedly does it every 3 days i dont think its charging the correct amount.
Response: Blanca, Though some of our messages have changed, you always have the ability to know how much you have spent and how much kwh you have used in the past. You can call us at 888-963-9363 and coming soon, your MyPayless customer portal will give you the ability to view transaction history from right within your account!
I have been trying get ahold of someone and have had no luck I feel like I was over billed.
Response: Brandon, Were you ever able to speak with a customer service representative about your account? If not, please call us at 888-963-9363 and we will take a look at your past transaction history. If your problem has already been solved, we hope you will reconsider giving us a different rating!
This company is such a rip off! They charge you for random stuff they make up on the way and state they under charged you! If you understand the system they work with they charge you by day for electricity and they send you text notifications saying how much kw you used for the date before but then They charge you for electricity from weeks or even months ago n say whoops we charged u wrong. Here’s an inconvenience for you now we wiped out ur account and you are now NEGATIVE $$$. I would never recommend this company to anyone. I spent $60 in 3 days because of “unknown charges “ currently looking into DIFFERENT company! I will post this on my social media as I have a HUGEEE following and will warn everyone I know about how awful this so called company really is!
Response: Erica, We are sorry for any type of confusion. All of our charges are completely normal, and there is definitely no "random" or "make up" charges. Periodically, there will be a True Up, which we work with the meter reads to make sure each person is billed for what they actually used. Sometimes the meter read will require an additional charge from the customer in the event they were undercharged, and sometimes the meter read will require a credit to the customer in the event they were overcharged. One piece of information we want to share with everyone is that when you keep an account balance of $35 or more, you actually receive a 20% discount on your daily usage, which helps your account balance last longer! We hope this helps.