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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
lately they’ve been way off with the charges and it’s taking longer to recieve reconciliation for them overcharging. please fix this problem
Response: Ms Jennings – You review states that you feel that your billing has been inaccurate lately and that you are not receiving billing reconciliations in a timely fashion. It not good when you are expecting credits that are delayed or do not come at all. Any customer would be upset. I will ask a supervisor to reach out to you for more information. At Payless Power we do not use estimated meter reads unless there is a delay in receiving the actual read from Centerpoint. A review of your recent usage shows that your daily meter readings have been actual reads and not estimations. Because of this , the only possibility of a reconciliation credit would be when we get the monthly meter read from Centerpoint and compare that against the daily reads that you’ve already been billed for. The monthly read is always considered to be the measurement of record. When the supervisor speaks to you they can also show you how to enroll on www.smartmetertexas.com so you can audit your usage as reported by Payless Power (or any electric provider you use in the future) . 888 963 9363 Published on August 25, 2022
Trash trash trash
Response: Tracey- We have accessed your account to try to learn more about your concerns. We were unable to pinpoint anything specific. Please call us at 888 963 9363 so we can get some details regarding your experience . Published on August 18, 2022
Easy to use and it’s nice to know how much energy you use each day.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 16, 2022
Thanks! For your services. I appreciate the low price .
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 16, 2022
Looking to set up a auto pay… where do I go???
Response: Hello, We will be more than happy to assist you on adding autopay. A supervisor will contact you shortly to further assist you! Published on August 16, 2022
Love how quick and easy it is to pay and add funds to account this is the first time I ever done the online and it was way faster and easier than calling in although representatives make is quick and easy as well over I am very happy with the services of Payless power
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 16, 2022
Great service as well as easy and quick payment process
Response: Thank you Joseph for being a great customer! Published on August 16, 2022
Easy way to pay. Ppd is cheaper than other traditional electric companies.
Response: Glad we can make the online portal easy as possible! Published on August 16, 2022
Respondan reconecten mi servicio ya paso más de 8horas me urge la luz ya hice pago cell.9567321122 ya es la segunda vez que me hacen esto alguien. Diga algo
Response: Hola Sr. López, El 8/15/22 recibimos un correo electrónico de usted. Vemos por qué estaba consternado y molesto. Primero que nada, vemos que sus servicios están conectados y vemos la razón por la que se retrasó su reconexión. Lo que sucedió fue que su cuenta ya estaba desconectada, usted debio haber realizado un pago de $20.00 más su saldo negativo para que el sistema enviará su order de reconexión automaticamente. La forma en que puede evitar esto en el futuro, es siguiendo el mismo proceso si se desconecta su servicio (pague $20.00, más su saldo negativo) o evitar su desconexión manteniendo su saldo positivo. Lamentamos mucho que este inconveniente le haya afectado a usted y a su familia, por favor, Sr. Lopez no dude en llamarnos si tiene alguna otra pregunta sobre su cuenta o desea información sobre posible asistencia para mantener su cuenta positiva. Gracias por su negocio. Atentamente, Servicio de al Cliente de Payless Power. Un Supervisor se comunicará con usted en referencia a este problema. Published on August 16, 2022
You’re charging me amounts I never agreed to your name should be paymore cuz we say so I was poor before but after you reached my pocket and take what you want I’m even poorer I just paid the minimum of $20 plus $5 so that y’all would accept my money and just like that my balance is $17 and change in an instance without even using any electricity thanks a lot paymore cuz we say so I’m leaving y’all guys ASAP good riddance
Response: Mr Galvan- You are stating that you are upset due to the minimum payment fee. Fees can be frustrating but there is a way to avoid them each time. Your account should that you usually make payments of $40.00 or more. Did you know that if you enroll in autopay you can make payments as low as $40.00 with no fee? Call us at 888 963 9363 for more info. Published on August 12, 2022
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
