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Payless Power Reviews
Read reviews from Payless Power customers
I’ve been a customer for over a year now, was good at first and terrible now, I’d leave no stars, but that’s not possible. I’m never at home, and barely even use light, I love to open my windows and let the sun in, and somehow get charged 10/ 15$ a day?? Something’s not right here. On top of that you get charged 2.99 fee everyday? For what? Yeah no. Definitely will be switching real soon.
Response: Ms Wolter- To recap , you have stated that while you were satisfied with your service at first, but now you are not because you don’t feel you are being billed properly. This is a serious concern and being alarmed by isolated spikes is very understandable . The good news is that your usage and amounts that you quoted have so far been restricted to a 3 day span which saw evening low temperatures in the 30s. What is important to consider is that although day time temperatures in your area have been fairly mild , the evenings can range from chilly to cold and this seems to correspond with your usage spikes . Also please note that you are not charged the daily fee in addition to your daily usage. Your daily fee includes your first 17KWH of power at no extra charge. If you use more than 17KWH during a day, the per KWH rate kicks in . If you use above 17KWH on some days and below that on others during your 30 day billing cycle, our system will automatically calculate a credit adjustment to ensure that you rate is in alignment with the terms of your electricity facts label. A supervisor with reach out to you to cover your billing and to show you how to monitor and verify your usage . You can also contact us at 888 963 9363. Published on January 31, 2022
I love Payless Power ! Quick , Easy and convenient !!!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on January 26, 2022
Easy process. Love the updated messages regarding usage each day.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on January 26, 2022
Great service is to make payments and check on the balance
Response: Thank you for rating us! We are proud to meet your expectations. Thank you for allowing us to improve and innovate our services. Published on January 26, 2022
I will never go back to contractual electricity again. Payless Power makes it quick and easy with no hassel. Would definitely recommend! 5 stars in my book!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on January 26, 2022
Easy process. Great communication
Response: Thank you for being a great customer! Published on January 26, 2022
I have already filed a complaint with the BBB. Payless power stole from my account. Service was disconnected on Jan 11 2022. I called to verify that my account would be disconnected, auto pay stopped, and my balance refunded. This was confirmed by the customer service representative. Not only was my account drafted after I was told it would not be, I was charged an early termination fee that isn’t mentioned anywhere in the faq section, account info, or website. This information should be easy to find, especially when using the Payless power search tool. This fee should have also been mentioned when I canceled service. I never would have agreed to a “prepaid” service with a termination fee. That fee is a ridiculous $99. They are intentionally withholding billing information. This is theft. It is unacceptable. Every social media platform will have this written, detailed review of Payless power. As other reviewers have mentioned, when you call with a complaint, they put you on hold and the line is eventually disconnected. You have to pretend to be a new customer to actually get a person on the phone. Payless power still has not closed my account, refunded my balance, or removed my bank information. my account is still active nearly two weeks after service was switched to a legitimate electricity company.
Response: Ms Miles- - To recap, you are stating that you signed up with Payless Power but did not understand that you had selected a contracted plan with an early termination fee and that no one advised you of this and that there is no information on the website advising of this . You also are stating that your account has not been closed and money is still being deducted. These are very serious comments and clearly this is a very upsetting situation to you. A review of your account has revealed some information that will hopefully help you. I do see that you enrolled for service online a little over a month ago. Our enrollment process requires each customer to review the terms of the plan they are selecting . Plan details and the electricity facts label are available for your review prior to selecting the plan you are interested in . Once you enroll, an email text with you’re a link to your Terms of Service and other enrollment documents is sent to you. These document are also available in your customer portal under plans and documents . This information is plan specific so it is available on your portal and still can be seen even though you have not been our customer for some time. My records also show the email response to you confirming your intention to close your account. The account was closed at the time you requested and the associate who emailed you specified the early termination fee. We will be happy to cover this information with you and a supervisor will reach out to you today. Published on January 25, 2022
The light money goes way to fast even when im not using it
Response: Mr Quiroa, You review states that you feel the money you pay on the account goes too quickly even if you are not there. Everyone wants the best value for their dollar and after reviewing your account I can see why you are concerned. Your usage indicates that you have not be home all the time because on many days you have very low usage. While we feel that Payless Power can benefit everyone, our plans are designed for customers who consume power at slightly below average to above average pace. We do have a daily fee that you will be changed every day unless you are disconnected. This fee incudes the first 17 kilowatt hours of power . Your low per KWH rate kicks in if you exceed 17 KWH. This daily customer fee appears to account for the majority of your charges. A supervisor will call you to go over your options and you can also contact us at 888 963 9363 for more information. Published on January 25, 2022
Easy payment method
Response: Thank you Valarie for sharing you experience! Published on January 21, 2022
I am very satisfied and will highly recommend to everyone
Response: Thank you for rating us! We are proud to meet your expectations. Thank you for allowing us to improve and innovate our services. Published on January 21, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
