Payless Power Reviews
Read reviews from Payless Power customers
I was charged too much during the freeze. Our electricity was mostly off for 4 days and I was charged double what I usually pay when the power is ON all the time. What happened?
Response: Mr. Aikman- Thank you for reaching out. To summarize, you are stating that your power was off mostly for 4 days during the storm however you paid twice as much as you would normally if the power was on the whole time. You feel that you were overcharged and you want to know what happened. What you are experiencing has been shared by millions of Texas residents regardless of their electric provider. These residents want and deserve answers. Call us at 888 963 9363 and we can review your account to see if any specific times can be identified that look suspicious. There can be a number of possible explanations but we can confirm that any increased charges was not due to raising your rates leading up to , during, or following the storm. In fact , Payless Power has not raised its energy rates in 2021 and has no immediate plans to do so.. Charges incurred were due to increased usage as reported by your transmission and distribution utility. Outages during the storm did result in TDU estimations for many customers however the majority of all estimations have been reconciled in the weeks following the storm. Still if you have questions we can discuss these with you and assist in disputing your usage data on your behalf. A supervisor will also reach out to you directly to go over your concerns. Published on April 06, 2021
Quick and easy to to use. Love that I can save multi cards and that it gives an estimate of how many days left of service.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 02, 2021
Good services and everythingT
Response: Thank you so much for sharing your service experience! Published on April 02, 2021
easy and fast to make payment
Response: Thank you Ariana for the feedback it's greatly appreciated! Published on April 02, 2021
Had problems getting my service connected but had it resolved the very next day.
Response: Thank you Estela. We are always happy to help ???? Published on April 02, 2021
It was super fast and super easy no hassle thank you
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 02, 2021
Great service and always availableble for help
Response: Thank you so much for being a great customer! Published on April 02, 2021
The reset password is not uploading right
Response: We apologize for the inconvenience, please contact us so we may assist on resetting your portal password. Published on April 02, 2021
So Far no problem. Thanks
Response: Thank you for rating Payless Power! Published on April 02, 2021
Very easy to use to me
Response: Glad we can make your service easy as possible! Published on April 02, 2021
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
