Payless Power Reviews
Read reviews from Payless Power customers
I would not recommend this company. They say restoration time of 2 hrs or less it’s been 4 hours. I was told my payment deduction would be every other day they take from my balance everyday I went from using $3 to $4 to almost $8 a day and I still use the same stuff I been using. I requested call backs multiple times and never received them. This is a horrible service !!!
Response: Shantay- Thank you for taking our call, as per our conversation your comments states you're upset as your services have not been reconnected, We understand the urgency of having your services restored. Your reconnection order was submitted as soon as a payment was made to restore. Upon reviewing the account shows the reconnection order was rejected this could happen when the signal fails electronically. As Mentioned we have applied a credit to the account due to the inconvenience. Also advise tips on saving on electricity as we are going into the summer months your usage consumption may increase. Published on June 09, 2022
Y’all suck y’all will not have any customers by the end of the year trust me.. the prices all have does not make sense at all.
Response: We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Published on June 07, 2022
This is not a good company the new payment policy is horrible customer service horrible too this people do not help we cut your lights off in this heat after you tell them when you could pay them same day in the afternoon save your self a headache and not only that way to expensive I get charge almost 20 dollers a day not multiple that on a week and a month is not worth it time to look for a different company
Response: Ramiro- you state that you are not happy with the service as Payless Power does not help you on keeping your lights on. Here at Payless Power we offer options on extending your service when needed as long as the options have not been utilized we are able to do this. Upon reviewing the account A account protection was applied on 6/3 no payment was made and the balance was still negative yesterday morning. A deferred payment is active on the account currently. A supervisor did advise external options outside of Payless Power to help assist you on the bill as all options have been utilized within Payless Power. Please reach out for anymore questions or concerns. Published on June 07, 2022
This is a SCAM; I wouldn’t suggest this to no one !!
Response: We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 07, 2022
I wish I could give 0 stars. This company is not affordable at all.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on June 07, 2022
They suck very badly
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on June 07, 2022
I do not recommend this company, been with them for about 3 years now and all this time I’ve been charged about 10-15$ per day. And now they added that a minimum payment of 75$ must be made if not they’ll charge you a $9.95 service fee charge. Wow
Response: Your comments states that you are unhappy with the recent addition of the minimum payment fee. That is understandable but necessary for us to continue to offer some of the most affordable rates in Texas . You can avoid this fee not only by making larger payments but by enrolling in autopay . You can set autopay to make payments as low as $40 without the fee. Also if you need time to get to a payday so that you can start making larger payments, call us . We may be able to assist. 888 963 9363. Published on June 07, 2022
Uncaring and Heartless. Do not waste your time. just tested positive for Covid and unable to go get paycheck to.pay my bill which I have extended til 8 pm when after that they are not going to hesitate nor care that they are shutting down my electricity not only on a person who is contagious but battling illness . Last month was another debacle as I moved to another residence and they set up new account but failed to shut down the other older one and was turned off as I was paying bill on older account and not aware. I came home to my refrigerator with warm meats and veggies. Over $200 of groceries thrown away but they did not care cause they got their $13 that was owed from.other account and had audacity to say that even though I made payment to.old account that I still needed to pay at least $20 to get AC back on at new place A total.of 24 hours with no power. Reimbursement? Nope. Heartless Yeah. They are not what you guys want for energy company.
Response: Mr.Dalton you stated you are not happy with the service as you are having trouble making a payment and battling an illness. We can assure you we have options available that will help extend your bill as long as these options have not been utilized we will be able to assist you on extending your service. A supervisor will be reaching out to you to go over your account to see what options are available also go over your previous account that you had before creating the new one to give you a better understanding on what is going on with the accounts. Published on June 07, 2022
They suck. 60 dollars worth of lights in 5 days.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on June 03, 2022
I really use to like this company until they went up that’s not the only issue there employee Malik hung up on me the first time never called back I called back I end up speaking with him again I ask if I could speak to a manager he hung up the phone on me that is horrible customer service he needs to be suspended or let go I work in customer things like that is unacceptable In that field he was trying to compare gas prices to my problem and it didn’t make since I tell you this something needs to be done with him or I’m gonna take It further by speaking to a CEO or something check your calls and employees!
Response: Ms Williams- A manager will be contacting you on Friday 6/3/22 to discuss your experience. Published on June 03, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
