Payless Power Reviews
Read reviews from Payless Power customers
I’ve been with payless power for about 10 years. Recently the company change the policy and on the 13 of May notify me via Email….. I don’t check email frequently and since I have the text service daily I was expecting to receive a notification there as well, but they only sent the text message informing the new policy on May 27….and the new change being effective on the first day of June, not enough time for us to have another plan…. I called customer service yesterday and didn’t have any help… so I decide to leave the company….
Response: Izabel- Thank you for being a loyal customer. we did send out the new Terms of service on the 13th, it states the new minimum payment is $75, we are not currently charging this amount. We are charging $40 as the minimum. Your comments state that you are unhappy with the new changes. This is understandable but the changes are necessary for us to be able to keep our rates among the lowest available in Texas. We do have options to help you get to a point where you can make larger payments instead of multiple smaller payments. A supervisor will contact you today to discuss. 888 963 9363. Published on June 14, 2022
Would NOT recommend! Not only do they charge me $13+ A DAY for some TV and AIR CONDITIONING because of course lights only get used from 8pm-11 or 12 when we sleep but now they are FORCING you to pay money you might NOT even have to be able to LIVE with ELECTRICITY!! They SAY $9.95 fee for anything under $75 ($75 that’s only gonna last for 4days anyways) but STILL gives you a minimum payment so you DO NOT get to make your own payment and just add $9.95 that’s a LIE! WOULD NOT RECOMMEND! I had a positive balance of 40$ and woke up the next day with a positive balance of $17.12!!!!! Ain’t enough electric in ONE APARTMENT to use $22 in a day!! And that’s NOT the FIRST SECOND OR THIRD time they have taken all that money! Haven’t liked them since the SECOND day I used them!! WOULD NOT RECOMMEND!!! JUST READ WAYYYY MORE BAD REVIEWS THAN GOOD IS A RED FLAG!!! Would NOT recommend!!!!
Response: Christina- Your comments state that you are unhappy with the new changes. This is understandable but the changes are necessary for us to be able to keep our rates among the lowest available in Texas . We do have options to help you get to a point where you can make larger payments instead of multiple smaller payments. A supervisor will contact you today to discuss. 888 963 9363. Published on June 14, 2022
I LOVED this company….. until June 1st……. I remember being soooooo thankful and grateful when I could go into our local check cashing store and pay the negative balance and still have out lights on…..and some of these days I’d laugh with the teller as I’m counting out coins to make it by the penny with a smile because where else can you do that!!! Now the minimum is 40$. Went in to pay the 29 something I was negating with my LAST 40$ and my balance is now 0.76cents. So that 9.95$ includes store payments not just online payments. Usually that 40 wouldve paid the negative balance and gave me at least 2 days. Honestly, If I wasn’t locked in this switch hold due to a payment plan I probably would have switched companies by now. Times are too hard for low income families, I’m already struggling to feed our 5 children to have to come up with extra money for avoidable fees. And paying 75$ is hard to do when you’re already scraping up change to get the minimum 40 now. Hate to say it payless power, but I used to actually RECOMMEND you guys as a good company to people, that may change. I also pray someone will take these comments to heart, and consider some kind of change because it seems like the majority of your recent reviews are expressing the same sentiments. Sincerely, Just another customer.
Response: Ms Brown- Your review states that you used to love Payless Power and would recommend us to family and friends but cannot do this any longer . You described how difficult it is for you to make larger payments when you have to scape by to make cash payments to cover the negative balance . This is clearly a very difficult situation for you and anyone would be concerned or upset. We do have some potential options to assist you so that you can get to the point so that you can make larger payments . You can also enroll in autopay and this would allow you to post $40 payments without the fee. A supervisor will call you to discuss. 888 963 9363 Published on June 13, 2022
I want my remaining balance put back in my account so I can switch. Your rates are horrible nose you want us to pay $75 when. The minimum was $25 I want my money so I can switch and Your rates aren’t the lowest you have Bam lying to us
Response: Mia- A supervisor will be contacting you today to go over your account in detail to further assist you. Published on June 13, 2022
This shit expensive
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
Why are y’all billing so much more I used to be a costumer and it wasn’t like this
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Also can verify your usage by going to www.smartmetertexas.com this website is mandated by the state of Texas, tells you in real time what your home is consuming every 15 minutes, and can determine if the reading is accurate as well. This is a helpful tool that will help determine what is consuming the most electricity in the home. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
Worst company ever. They are constantly raising prices daily. I will never recommend this company to anyone!!! $10 average cost for electricity when I’m barely home is outrageous!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
I would not recommend this company. They say restoration time of 2 hrs or less it’s been 4 hours. I was told my payment deduction would be every other day they take from my balance everyday I went from using $3 to $4 to almost $8 a day and I still use the same stuff I been using. I requested call backs multiple times and never received them. This is a horrible service !!!
Response: Shantay- Thank you for taking our call, as per our conversation your comments states you're upset as your services have not been reconnected, We understand the urgency of having your services restored. Your reconnection order was submitted as soon as a payment was made to restore. Upon reviewing the account shows the reconnection order was rejected this could happen when the signal fails electronically. As Mentioned we have applied a credit to the account due to the inconvenience. Also advise tips on saving on electricity as we are going into the summer months your usage consumption may increase. Published on June 09, 2022
Y’all suck y’all will not have any customers by the end of the year trust me.. the prices all have does not make sense at all.
Response: We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Published on June 07, 2022
This is not a good company the new payment policy is horrible customer service horrible too this people do not help we cut your lights off in this heat after you tell them when you could pay them same day in the afternoon save your self a headache and not only that way to expensive I get charge almost 20 dollers a day not multiple that on a week and a month is not worth it time to look for a different company
Response: Ramiro- you state that you are not happy with the service as Payless Power does not help you on keeping your lights on. Here at Payless Power we offer options on extending your service when needed as long as the options have not been utilized we are able to do this. Upon reviewing the account A account protection was applied on 6/3 no payment was made and the balance was still negative yesterday morning. A deferred payment is active on the account currently. A supervisor did advise external options outside of Payless Power to help assist you on the bill as all options have been utilized within Payless Power. Please reach out for anymore questions or concerns. Published on June 07, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
