They cut my lights off I was -14.34 they need better control of helping people in this hard time really $14 bs not happy
Response: Ms Hannah- You have stated that you were disconnected due to a negative $14.34 and you do not feel this is right. You feel that Payless Power should be more helpful due to hard times. You are absolutely correct that times are tough. No one should be blamed for being frustrated if they are having trouble with their bills. We’ve all been there. That’s why Payless Power actually offers the most comprehensive assistance options of any power company that we are aware of even though we are a pre-paid service with no deposit. Unfortunately those options are not unlimited though. A quick review of your account shows we have worked with you by setting up a deferred payment plan and also by not disconnecting the account for multiple days after the balance fell below $0.00. Please keep in mind that many pre-paid companies disconnect if the balance falls under $10.00. With Payless Power you will always have service for the full day if there is at least a penny on the account. We also offer same day extensions if you need time to pay later in the day and we do not charge disconnection fees, reconnection fees, late fees or assistance fees of any kind. If you have been affected financially by covid you also may be eligible for up to 15 months of assistance based on your past and future charges. Call us at 888 963 9363 so we can assist you in the application process. Published on August 06, 2021
They change your rates without notice. Rip off!!!!
Response: Mr, Washington- Thank you for reaching out. Payless Power has not changed the rate of your plan. The amount of usage consumption has increase in your home. This could be the A/C that is constantly running due to the temps we have been experiencing here in Texas. We will be happy to go over this issue with to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on August 05, 2021
I went with this company when I found out about them online and then started to get account with them then after a while I’ve been paying them between 20 to $30.50 and then after that I was going in Winter came around the best storm came they left it on during the first they left me on till the day they got the boss or something told them to turn it off on people when you’re on low income we are on social security or have a job people that don’t have much money don’t get paid on different days like me a sample I don’t get paid till the end of the month all my social security and they don’t want to do nothing they turn me off on Mondays every time I it goes negative I tried to get it to 8:00 p.m. every time and I don’t get much money I have don’t like it we have a lot of people that live in this house known as his mom my man’s mom and me his mom is 61 and I am have bad asthma his future husband is going to be having a bad heart if he dies it’s not fair two people that have low income if you don’t listen
Response: Thank you for submitting your concern, we can definitely see why you’re making the attempt to reach out to us. There were no disconnections for about 4 months because of the winter storm that occurred in February it was declared as a state emergency therefore your power stayed on the whole time with negative balance. This negative balance accrued over time because no payment was made till disconnections resumed. We did send daily text messages advising disconnections were going to start soon & ways to get assistance on your bill. The account is on a deferred payment plan for the negative balance. We do show we have referred you to the Rent Relief program for further assistance, this program will be the best option as this will assist with the large amount owed. Please contact us at 888-963-9363 so we can offer you this information to assist you on your bill. Published on August 05, 2021
THE WORSE POWER COMPANY IN TEXAS … AND A RIP OFF!!!!!!!!!!!!!!!!!! I WOULDNT REFER THEM FOR NOTHING……
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on July 23, 2021
The only reason I’m giving one star is that you have to give something to be able to leave a review, this is the most incompetent company that I’ve ever dealt with, I’m on auto pay and I still receive disconnect notices and have had my power shut off and have to deal with calling to get it back on, this company is not a good provider what so ever.
Response: Thank you for your feedback. Your review comments state that your account was disconnected even though autopay was already in place. We can definitely see why you are not satisfied with the service due to being disconnected even after attempting to activate autopay on the account. This is not a good thing as the autopay is to always keep the balance positive to prevent disconnections from occurring and having one less thing to worry about. We have reviewed you account and determined the cause of the issue. A disconnection went out on 7/15/21 and autopay was added that day as well, but a payment had to made in order to generate the autopay. A payment was attempted several times but was declined all times till payment was finally processed at 1:04. At that time once payment processed the account was then enrolled in autopay. Upon reviewing the account, the autopay went active on 7/15/21 & should now be receiving daily notification of your autopay reminders letting you know when it reaches a certain balance & will confirm once processed. Because the autopay was not added at the time your disconnections occurred and you had to manually make a payment before noon to avoid disconnections, unfortunately this is what caused the issue. The good news is now that autopay is now active and going forward, you should not have to worry about a negative balance as long funds are available. An autopayment will generate anytime it reaches it threshold avoiding disconnections. Please call us at 888 963 9363 if you have any other questions. Published on July 21, 2021
I went with this company because it was convenient and I was trying to get on my feet. At first it was all good. Now that I’m on my feet, I switched services. I was supposed to get 60.77 refund back to my card. They said that there was no additional charges. Cool. Not cool. Right before I’m supposed to get my refund, they decided to take 69.00 and not explain why? What a rip off. God is going to fight this battle.
Response: Elica- We can definitely see why you would be upset that there was a charge just days before you were suppose to get a refund. Upon reviewing the account the autopay was active on your account generating automatic payments once the balance reached the threshold. Since the account was still active at the moment it was added to your account. We do show once the account terminated there was a refund preformed for $69.77 for the remaining balance that was left over once the account fully terminated. We would be more than happy to confirm it with you by emailing an itemized statement. Please contact us at 888-963-9363 so we may further assist you. Published on July 20, 2021
I don’t even rate this light company!!! They are such scammers. I’m waisting $20 a day of light which is almost $500 a month!!!! The lady Flor gave me the cheapest plan y’all had!!! This is ridiculous. I’m the only one living in my house!!! I DONT EVEN HAVE ALOT OF APPLIANCES CONNECTED how could this be!!!!!! I don’t even recommend this company. They are such liars!!!! Scamming people!!
Response: We understand how alarming this would be to get a charge of $20 just for one day of service after being told this was the cheapest plan. We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Please keep a couple of things in mind. The first this is that the daily fee includes up to your first 17KWH of usage each day. Anything over that will be charged at the low KWH rate . There is a breakdown of this on your Electricity Facts Label under plan documents in your customer portal. You are not being charged the daily fee in addition to all of your usage. The fee covers the first 17KWH per day or first 510 KWH in your 30 day billing cycle. What if you don’t use 510? Our system will reconcile your account each month to ensure you are not being overcharged the average monthly KWH rate listed on your plan document. A supervisor can see what was used at your residence last summer to see if its in alignment . We can also show you how to independently verify if Payless Power (or any company you may use in the future) is billing you for the actual usage you consumed. All retail electric providers use the same meter data and this can be checked free of charge via Www.SmartMeterTexas .com . This is a site operated by the state and is not affiliated with Payless Power however the information you will need to enroll is listed in your customer portal. Published on July 20, 2021
My mom had got this company and on the middle of the worst freeze in texas . She paid 70 bucks for 4 days of service. Is this how you like to rip people off. I put 20 bucks on it weekly to see how you like to f people over. Yall have me 6 days then the next day it said 4. Stay away from this service provider unless you want to die from summer heat this year. I barely use my a.c cuz yall charge an arm and a leg. This company is not cheap or affordable at all. They say you dont need a deposit but you have to put 70 bucks on your account to start it. Um well sounds like a down payment to me. I dont care about yalls fancy words. Another thing I dont like is that you guys reply to customers who have issues with your company to tell them that they used a high amount of electricity. I was gone for 3 days and left a fan on in my apartment for my cat. And that fan alone drained my account. So f yall and yalls fake ass payless company. Guys honestly just pick a different provider. You’ll save more money I promise.
Response: Thank you for submitting your concern, we can definitely see why you’re making the attempt to reach out to us. As per your concern you are stating that you feel that you are being overcharge for your usage and unsatisfied with the initial payment of $70 that lasted only 4 days. Allow us to explain what occurred on the account. Please keep a couple of things in mind. Your service required a $70 initial payment and based on your account information looks like you made a $75 payment instead. Please note that $75was only used for your usage. The $70 initial payment is not a deposit everything was used towards your usage. Upon reviewing the account, the service started on 2/11/21 & the balance was positive on 2/23/21 with $10.75. The last a payment that was made $20 on 2/23/21 brought account balance to positive $27.81. We will be more than happy to go over your usage for the 3 days where you stated that you were gone. Please keep in mind that there is a daily fee that includes up to your first 17KWH of usage each day. Anything over that will be charged at the low KWH rate. There is a breakdown of this on your Electricity Facts Label under plan documents in your customer portal. The fee covers the first 17KWH per day or first 510 KWH in your 30-day billing cycle. We can also show you how to independently verify if Payless Power (or any company you may use in the future) is billing you for the actual usage you consumed. All retail electric providers use the same meter data, and this can be checked free of charge via www.SmartMeterTexas .com. This is a site operated by the state and is not affiliated with Payless Power however the information you will need to enroll is listed in your customer portal. At this time, we will like an opportunity to go over this information with you, A customer care Supervisor will be contacting you soon. Published on July 16, 2021
Lost my job due to Covid and had a hard time maintaining the bills . However, I had to move out of my apartment and shortly afterwards it was rented out . However , my apartments called and notified me that the new tenants cannot turn or their lights due to a switch hold on the acct . I tried calling several times to make payment arrangements because I was told the new tenants have a new born baby. God knows what they are going through because of refusal for the light company to work with me regarding payments to have the hold remove. I definitely DO NOT RECOMMEND THIS COMPANY AND IF I COULD GIVE NO STARS I WOULD. IF THEY COULD MAKE A TENANT THAT HAS NOTHING TO DO WITH THE SWITCH HOLD SUFFER WITH A NEW BORN JUST IMAGINE WHAT THEY WOULD DO IF YOU BECAME A CUSTOMER , THEY DO NOT CARE!!
Response: Mr.Mbingo – You comments state that you lost your job due to covid and that you moved out of your apartment with a very large unpaid balance and now the new tenant is having problems getting service because there is a switch-hold associated with your account. You also state that you continue to be charged after your service was disconnected and this is not fair . Because of these things , you state that in your opinion Payless Power does not care . First let me say that being affected financially by covid is a terrible thing that has affected millions of people in this country. There are assistance programs designed to specifically help [people in your situation. We have sent message to your phone and email multiple times per week for the last couple of months alerting you of these programs. We can still help if you call us at 888 963 9363. Now if you left your residence with months of unpaid charges and a switch-hold on the account then yes this can cause delays for the next tenant . It is your responsibility to settle your deferred charges so we can remove the hold. If you no longer live there, there is a process the new tenant will need to follow to get power. They should contact their provider of choice who will begin the process on their behalf. Also please note that Payless Power bills 2 days in arrears. That means if an account gets disconnected on Tuesday, there will be 2 additional days of charges forthcoming . This is because the charges for Tuesday were actually from Sunday so if you got disconnected on Tuesday you will be billed for Mondays’ charges on Wednesday and Tuesday’s charges (billing stats and midnight and disconnections are generally not completed until after 12:00 noon). Once those charges in arrears are caught up an account will not be billed while disconnected. We will be happy to go over this with you in detail including how to apply for assistance to pay off your past due charges. Please call us at 888 963 9363. Published on July 08, 2021
Don’t recommend. Prices are EXTREMELY high. This is a waste of money so your best bet is going with a popular electric company that’s not prepaid
Response: Ms Strawther- In your comments you indicate that you are extremely dissatisfied with the Payless Power rates and suggest that due to this customers should stay away from Payless Power. I have been able to locate your account and after seeing your daily charges can certainly understand why you would feel that way but a review of the account points to high usage as the source of the high charges you have experienced. In the few days that you have been on our service we have not raised your rates. In fact rate changes on the variable plans are actually pretty infrequent. What does change is the amount of power used at the address. Pre-paid service shines a bright light on high usage and energy inefficacy and some research on your address reveals a couple of factors that very likely are contributing to the high charges. A supervisor will reach out to you to discuss. Also feel free to reach out to us at 888 963 9363 for more information. Published on June 23, 2021
