My home is currently being repaired feom fire damage in Nov 2017 and Im still being charged daily although no power is being used and the main power breaker is disconnected.
Response: We are so sorry to hear that your home has been damaged. WE do see your usage has stopped and we are going to credit you back for days with no usage. We would also like to speak to you immediately about your options. Published on May 07, 2018
Price is way to high
Response: Thank you, for your feedback it's very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on May 03, 2018
Not the best light company but it’s okay
Response: Kimetria- Thank you for your feedback it's greatly appreciated. Please let us know how we can improve to better your experience. Published on May 02, 2018
Not the best light company but it’s okay
Response: Thank you so much for taking the time on providing this review, please let us know how we can improve. Published on April 30, 2018
Just signed up so I am unable to give a review on services. The sign up process was easy. Still to come is to see timely connection and if I accurately understand the terms of agreement, etc.
Response: We appreciate your honest feedback Beverly!! We are happy you chose Payless Power as your electrical provider and if you have any questions feel free to call our customer service at 888-963-9363 or visit our website paylesspower.com will also show you how our company works!! Published on April 18, 2018
Would not recommend if using service for a low-usage situation. Got service for my storage unit. Didn’t use any energy in 30 days but was charged $25+. Will be changing service ASAP.
Response: Tricia- We do apologize for the negative experience you had using our service. Even if no usage is being reported, you are only being billed daily fees & taxes which could range from $0.75-$0.90 for being on Payless Power platform. Please reach out to our customer care dept. if you have any other questions or concerns at 888-963-9363. Published on April 16, 2018
Yall are scam artists.
Response: Kelly, Thank you for your feedback. We are sorry you had a negative experience with our service. We will be happy to go over this issue with you to independently. Published on April 16, 2018
Charge to much daily
Response: Thank you Saul for your feedback. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on April 16, 2018
They are money snatchers. Don’t go with them. As required i have to active for 30 days in order to receive promotional credit and i did stay active for more than 30 days and receive credit but when I disconnect their service. They arseholes charge me with reversal promotional credit. So they took back my credit. Please don’t go with them. They don’t deserve 1 start as well.
Response: Thank you for your feedback you are are very important to us. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on April 16, 2018
Rates are extremely high
Response: Thank you, for your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on April 13, 2018