Payless Power Reviews
Read reviews from Payless Power customers
price gouging. Still charging me and I changed com
Response: Ms Suarez- Your comments state that you fee like you are being price gouged and you are still being charged even though you changed companies. Our records show that at the time of your review you had not switched away due to a switch-hold. You were able to reach us today to pay this off. Nearly every resident in Texas has seen their charges increase as a result of record electric demand. The intense hear this summer started early and continued non stop through July. I also see that you were a variable rate customer. This can result in escalating rates but we have fixed rate plans that are among the cheapest in Texas. Call us at 888 963 9363 for more info . Published on August 03, 2022
Very bad. Nobody answer the call. Minimum payment, and fee charge for each payment. You have to pay a lot of extra.
Response: Hello and thank you for your comments. You’ve stated that you are unhappy due to wait times as well as the minimum usage fee. There are understandable concerns .Please note that after reviewing your account we do see that could save money by enrolling in a fixed rate product which comes with a cheaper rate . You can also make smaller payments and avoid the minimum usage fee by enrolling in autopay. Please call us at 888 963 9363 for more details. Published on July 27, 2022
You turned my lights off as soon as I paid the bill and my account was still positive.
Response: Hello- Your review states that you made a payment but your power was disconnected anyway even though you had a positive balance. This is something that would concern anyone . A review of your account shows that the disconnection was submitted before the payment posted and was completed right at that time. A reconnection was immediately generated and completed about an hour later. A supervisor will call you to learn more about your experience and to go over the sequence of events. Thank you for your patience. 888 963 9363. Published on July 27, 2022
Misled. Never was informed about the reality of the power prepay service. Heart patient. Stand to lose all food and sweat in This Texas heat.
Response: Mr. Dilocker- Your comments state that when you enrolled online you were not aware of the nature of prepaid service. You have a medical condition and are concerned about being disconnected due to health and other important reasons. Disconnection due to non-payment is a big deal any time of the year but especially now so you concerns are absolutely understandable. That is why we offer a number of options for customers to avoid disconnection. The best way is to enroll in autopay. This would prevent the possibility of disconnection and also exempt you from minimum payment fees. We also offer same day account protections and deferred payment plans. Lastly we will never issue a disconnection for non-payment on any customer account before 12:00 noon . As long a you can bring your account positive or make an arrangement request before noon you will never an interruption of service. A supervisor will contact you to send out a critical care/ chronic condition application. 888 963 9363. Published on July 22, 2022
Centerpoint is the worst carrier that I’ve had for electricity and I’ve lived in multiple states and countries. I’ve had more consistent power in Iraq. There has been two outages this month alone and we’re only 2/3 through it. They have slow response times to outages and are incredibly inaccurate when giving estimated repair times. These 4 and 5 star reviews have to be fake or employees because there is no plausible way that a company with so many outages in a short span of time could muster a happy customer base.
Response: Mr Ashley- Your comments show frustration with your local power utility, Centerpoint Energy. Out responses are a big deal and a very understandable cause for concern. While we do serve customers in the Centerpoint footprint, our Company and website are unaffiliated. You can direct your feed back to Centerpoint’s corporate office here: Corporate Office: 713-207-1111 Published on July 22, 2022
I think the extra charge for not adding what you feel someone should have in their account I’d really inconsiderate inconvenient and stupid
Response: Hello- Your comments show that you are unhappy with the minimum payment fee. Please note that Payless Power has listened to its customers and reduced the fee from $9.95 to $4.95 for payments under $75.00. We also have an option that will allow you to make smaller payments without the fee. Call us at 888 963 9363 or visit your My Account Customer Portal to enroll in autopay. This is a convenient way to avoid the fees, make smaller payments and reduce the chances of a service interruption . Published on July 22, 2022
I had enough on my account for four more days. I’m waiting for a call back which is holding me back from my work!. I was charged an adjustment fee for $105 which put me negative with y’all. What the heck I put money on my account every week. I can’t find anything on the web page about an adjustment fee. So now my four children and retired vet will have to do without power when I thought I had four more days to pay. I lose electric by 12 and don’t receive my paycheck for two more days. Man I don’t know what to do
Response: Mr Hunt- Your comments state that you are alarmed because your account was hit with a large adjustment which has made your account susceptible to disconnection. This is definitely a major issue and a supervisor is calling you to discuss. This is related to an issue with a prior payment . The supervisor will go over your options and steps you can take to reverse the adjustment. Published on July 19, 2022
I use to love this company now with all the fees it’s absolutely ridiculous you might as well not be a prepaid company anymore.. it’s hard out here and sometimes $75 isn’t always available definitely looking for a better company.
Response: Ms Shaw- Your comments show that you were happy with Payless Power until the minimum payment fee was added. That’s is understandable and Payless power has listened to this feedback and lowered the fee amount. You can also avoid the fee and having to make larger payments by enrolling with auto pay. Callus at 888 9639363 or log into your customer portal for more details. Published on July 19, 2022
Rates have went up to 19 cent per kw! Charging $20-$30 per day! Representative told me no other offers are available! And no low income options were available! Even though the website indicates something different! Highly disappointed!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on July 14, 2022
This service not good at all .. i was paying $11 a day in one week it to $22 a day .. too much . I wouldn’t recommend this to anybody … never get any feed back … they dont care if you have family they cut you electricity off as soon as it hits 0 Balance
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on July 14, 2022
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
