Wouldn’t accept my form of payment for auto pay
Response: Hello We apologize for the inconvenience of the system not taking your automatic payment. Supervisor will contact you shortly to process that payment for you. Published on August 22, 2023
Kwh cost is way too high..
Response: LaShonna- Your comments show that you are unhappy with your KWH rate. This is understandable this time of year when the Texas heat has been so relentless. Our rates are actually very competitive with all major competitors and please keep in mind that our rates are bundled… meaning that the Centerpoint delivery charges are incorporated into your rate and not separated to make your cost look cheaper than it really is. This is a common tactic with Electric providers but our plans are a little more straight forward. Log on to your Payless Power account portal for a breakdown of your daily usage, charges and the correlations between temperature and cost. 888 963 9363 Published on August 22, 2023
This company doesn’t mean any good I’ve been with them for months and for months my kids and I have suffered due to disconnections after overly paying time after time I have filed to the courts on this matter it’s rediculous and disheartening. The free nights from 9pm to 6am is a damn scam they will have you behind payments every week. Do NOT go here for electricity you will be sorry like me.
Response: Ms Huff- To recap you are stating that you feel that you have been overcharged and you feel that free nights and weekends are a scam. We do see that you have been with us since the spring and that you enrolled online . You are currently in good standing as a customer. There must be some confusion regarding free nights a weekends because Payless Power does not offer and has never offered that promotion. If you log into your MyAccount Customer Portal and review “My Documents” the Electricity Facts label will outline the terms of your plan. 888 963 9363 Published on July 31, 2023
Hi Payless Power Team, Hope you are doing well! I had requested to close my account on 5th July however I could see some charges even beyond that date which led my account balance to be negative. Please wave off those charges and close my account if not already done. I have emailed proofs to your customer support email ([email protected]) for your reference on 13 July 2023. Please correct this issue and remove any dues showing up on my account. Best, Harsh
Response: Hello Harsh- Thank you for your inquiry. Please note that Payless Power bills 2 days in arrears. The last charges that you received consist of the billed usage from the last full day prior to your move-out date as well as any reconciled charges from your final meter read. Please visit your Payless Power My Account Portal for an itemized breakdown or call us at 888-963-9363 with any questions and to settle the final balance due. Published on July 31, 2023
You are too expensive and I want to drop your service and go elsewhere
Response: Hello- To recap you comments, you feel that your rates are too expensive and you want to switch. That is understandable and I have good new for you. You are approaching the end of your contract and will receive a renewal off at the end of this moth with rates that will be considerably cheaper than last year’s. Please look for your renewal offer at the end of this month. 888 963 9363 Published on July 10, 2023
If you want to throw endless funds towards your electricity, this is the one for you. Be ready to have less money, and afraid to use your electricity, because it’s gonna cost you….more & more.
Response: Hello- To recap, your review states that as a Payless Power customer you are throwing endless funds towards your electricity , that you have less and less money and that you are afraid to use your electricity due to the cost . Those comments reflect a very bad situation that anyone would be upsept about. We are unable to locate your account but if you call us at 888 963 9363 a supervisor can review your billing . Published on January 26, 2023
I give it a 2 . And i will break it down and tell you WHY… {The Good First}I like the text amount about my usage daily. That’s where the 1 stars come from. The other is a daily, hourly and monthly break down of my bill on the website.{ But NOW the BAD.} The DAILY RECURRING FEES. Im paying more for daily recurring fees than for ENERGY USED. I do understand i have used a little more energy lately cause it is a bit colder this week. Bot my recurring fees for the month is $120 . So out of $243.00 for the month i used $123.00 and $120.00 went to recurring fees. Please make it make sense cause I don’t understand
Response: Ms Allen- Thank you for the detailed review. To recap, there are things you like about the service and you find a lot of useful information on your monthly billing summaries and in the customer portal. On the flip side you are concerned about the non recurring fees and do not understand them. I can help you with that. On your plan, there is a $3.89 daily customer charge. This includes up to the first 17 KWH of power at no extra charge. If you use more that 17KWH during a day (which you consistently do) your daily KWH kicks in for each KWH over the first 17 . You do not get charged the daily recurring fee AND the first 17KWH. The only other fee we charge is the minimum payment fee for payments under $75. You can avoid these and make smaller payments by enrolling in autopay. Call us at 888 963 9363 for more info . Published on January 03, 2023
I don’t like the service at all. Seems like I’m being charged more than the kwh price quoted and due to not being able to see a statement you’ll never know
Response: Ms Charles- Your review notes state that you feel like you are being charged more than your agreement and you can’t check this because you couldn’t have a statement to review. This would be concerning for anyone but please remember that you can review your itemized daily billing on your Payless Power My Account portal. This also includes hourly, daily and weekly usage records that show your usage in relation to the weather. Since my records show that we have not spoken to you since your enrollment, Please contact us at 888 963 9363 so we can assist. Published on January 03, 2023
It’s ok and easy to go to and get your services turned on quickly. It is however expensive!! Like I’m have to make frequent payment less than a week of lucky a week. Kind of hard for me because I get paid every 2 weeks. We try really hard to minimize our electricity at our house. To wear we don’t even have the ac/heater on because it’s too expensive. But other than that I alive the constant communication. They send me text messages telling me where I’m at everyday so I like that.
Response: Ms Flores- Thank you for your feedback . Our records do show in the last 30 days that you’ve made 3 large payments to avoid the minimum payment fee. That’s the best way to go as it reduces the amount of times you need to post funds and save’s $4.95 per payment which can add up. Published on December 12, 2022
It’s shouldn’t be pay less it should be pay more
Response: Ms Jones- Many customers are probably saying similar things about their provider. That’s completely understandable as whole electricity rates across the sates reached all time highs this year. This is due to the cost of natural gas which power electricity generation plants across the state. The good news is that Oncor reported yesterday that they plan on reducing their delivery fees by close to a penny per KWH In March which will bring a little much needed relief. If you have specific questions regarding your charges or usage please call us at 888 963 9363. Published on December 01, 2022
