A little high but their ok
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on January 31, 2025
Overdue charge was unnecessary
Response: Thank you for your feedback on this matter, Edward. We understand you may have concerns with the recent charges on your billing, and can see how it' can be frustrating if you feel you are being overcharged. Payless Power customers can view a breakdown of their recent billing via the My Account Portal at paylesspower.com If you have further concerns, please reach out to us at 1-888-963-9363 Published on February 05, 2025
I thought the power was different
Response: Hi Sarai, Thank you for your comment. We will would like to hear more please contact us at 888-963-9363. Published on January 29, 2025
I don’t have any comments at the time. Payless ok
Response: Thank you for leaving a review! Published on January 24, 2025
I couldn’t log in into my account when I was abroad
Response: Hi Kiyun, and thanks for contacting us. We understand that access to the online portal is vital for our customers, and we would be more than happy to assist you with this issue! A supervisor will contact you to offer assistance. If you have further concerns, feel free to call 1-888-963-9363 Published on January 17, 2025
No comment as of now
Response: Thanks for being a customer! Published on January 17, 2025
It’s an alright service. Don’t like the fact that power immediately gets cut off after non payment, left my dog in the heat for several hours while I’m at work because of that reason.
Response: Hi Kyle, thanks for sharing your feedback. We can understand being disconnected is stressful, especially if you're a pet owner. While customers will be at risk of a disconnection should their balance fall below $0, they have until 12pm noon to make sufficient payment or request for any of our extension options. This can be done via the My Account portal, or you can contact us at 1-888-963-9363 Published on January 17, 2025
I’m not going to give it a 3 or more on the stars because it says it’s cheap free nights n weekends but we will see once we get the first bill
Response: Thanks for reaching out regarding your concerns, Nikki. It's important that customers are informed of their plans and we would be happy to clear up any confusion. Payless Power neither offers nor advertises any plans with free nights and/or free weekends. If you have any questions about your electricity plan, you cam view your Electricity Facts Label and Terms of Service on the My Account Portal, or reach out to 1-888-963-9363 for a general overview of how your services work. Published on January 17, 2025
It’s cool it seems expensive
Response: Hello Jamie, thanks for contacting us. We understand you may have concerns with the cost and billing of your services, and we would be happy to assist you. Your billing can be reviewed in the My Account portal at paylesspower.com , with each day of billing having a breakdown available. For any further assistance, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
Waste of money!!!
Response: Hello Brittany! Thanks for your feedback and your concerns about this matter. If you need assistance in regards to billing or our services overall, you can contact us at 1-888-963-9363 Published on January 17, 2025
