The cost is too much.
Response: Dmitrii, thank you for commenting. Please contact us at 888-963-9363 so we may offer you tips on saving on your electricity. Published on May 19, 2020
I did not like that system once payment become zero , it disconnected maybe in case I lost my card and order new one it will be a problem in this hot summer it disconnected fast and the payment is increasing every month
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on May 05, 2020
Ridiculously high pricing but convenient payment options and daily usage updates.
Response: Lindsay, Thank you for commenting. We will be more than happy to provide you tips on saving on your electricity please contact us at 888-963-9363. Published on April 29, 2020
I’m just waiting to see how it is last prepaid lights the min payment was 10 and Saturday was free
Response: Thank you for your feedback it's greatly appreciated. We do not offer free nights or weekends, we do apologize for the confusion. Please contact us at 888-963-9363 for any questions or concerns. Published on April 03, 2020
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on March 10, 2020
Love the company but workers is very rude lady was pretty much arguing with me hung up on me!! would give 5 stars but i would say having rude people working is going to constantly get bad reviews… Should look into that!
Response: Thank you for your feedback. We apologize for the experience. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on February 05, 2020
Suggestion. Before you submit payment. There needs to be a confirmation your payment amount. Also in your automated payment. I could not get pass the putting my card year. It went silent. Glad you added the option to store your cards over the phone.
Response: We greatly appreciate your feedback! We did have some issue due to us upgrading our automated system. We're please to know you happy with new options added! Published on February 05, 2020
Just started 2 days agk
Response: Thank you Dessie, we look forward to having you as a new customer! Published on December 16, 2019
I like the idea of this payment plan but i don’t think there should be a minimum payment. I bought this house to rent and have 3 days left before my new tenant moves in and I am now paying $30 for 3 days of electric service for an empty duplex. It should be pay as you go and I will recommend my new tenants use this service as well; especially since they are the type that move around a lot and don’t like to be tied down to contracts.
Response: Thank Kimberly for your feedback! We require minimum payments through online portal. automated system, & with representative. If you would like to pay anything less than minimum required you are more than welcome to pay using money-gram. We understand you only need service for a few days & we will be able to refund remaining balance once account is closed. For anymore questions or concerns please contact us at 888-963-9363. Published on October 31, 2019
Still trying to figure out the charges
Response: Shontell, we will be more than happy to go over your billing independently so you may have a better understanding. Please contact us at 888-963-9363. Published on September 10, 2019