Payless Power Reviews
Read reviews from Payless Power customers
Y’all are alright
Response: We appreciate your feedback, Ca-Shayla. If you have any questions or concerns with your services, you can reach out to us at 1-888-963-9363 Published on February 10, 2025
I like the convenience of prepaid but I know that the kWh fluctuate toooooo much especially when I only have certain things plugged up, and I deliberately do not use certain appliances or lights. It’s unreasonable for me to fluctuate from 11 kWh to 80 something kWh. That’s way too wide of a range.
Response: Hello RaeAnne, thank you for contacting us about this issue. We understand that you have concerns with your recent billing and usage, especially regarding the price per kWh potentially fluctuating. The importance of understanding your billing cannot be overstated, and we want to make sure customers have clarity on their charges. You are currently enrolled in one of our 6-month prepaids. These plans have a fixed rate, therefore the rate that Payless Power charges per kWh is fixed, and does not change during the plan time period. Fluctuations in the actual kWh used may be attributed to a variety of factors, including the effects of the winter weather on appliances. You can always review your electricity consumption via the smartmetertexas.com website, which does break down your usage into 15-minute intervals. If you have any further inquiries, please contact us at 1-888-963-9363 Published on February 06, 2025
Esta saliendo caro el kilowatts.. desde este año ha sabido el doble .. necesito que verifiquen gracias
Response: Estamos realmente agradecidos por probar nuestro servicio. Nos gustaría tener la oportunidad de mejorar la forma en que le servimos a usted y a nuestros demás clientes. ¿Podría comunicarse con nosotros por teléfono o correo electrónico para que podamos obtener más información sobre cómo mejorar? Published on February 01, 2025
🙂 fast and easy processing
Response: Thank you for the feedback it's greatly appreicated! Published on February 01, 2025
I really don’t understand no matter the amount of kwh I use, I’m still paying on average $14 a day, & no one is home for 15hrs out of 24hrs.. So I’m paying well over $300 a month in a 2br apt.. I really would like to go back to the original meters due to this smart meter being full of bs.
Response: Thank you for your feedback about this matter, Derrick. We understand that you have concerns over your current usage and billing, and know that it's important to have a full understanding of your billing. Payless Power charges customers based on the amount of electricity they consume, which is read from your meter by your local Transmission and Distribution Provider. Customers can always use the smartmetertexas.com website for an in-depth view of their consumption, with each day of usage being broken down to 15-minute installments. If you have any further inquiries or concerns, please reach out to us at 1-888-963-9363 Published on February 05, 2025
A little high but their ok
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on January 31, 2025
Overdue charge was unnecessary
Response: Thank you for your feedback on this matter, Edward. We understand you may have concerns with the recent charges on your billing, and can see how it' can be frustrating if you feel you are being overcharged. Payless Power customers can view a breakdown of their recent billing via the My Account Portal at paylesspower.com If you have further concerns, please reach out to us at 1-888-963-9363 Published on February 05, 2025
I thought the power was different
Response: Hi Sarai, Thank you for your comment. We will would like to hear more please contact us at 888-963-9363. Published on January 29, 2025
I don’t have any comments at the time. Payless ok
Response: Thank you for leaving a review! Published on January 24, 2025
I couldn’t log in into my account when I was abroad
Response: Hi Kiyun, and thanks for contacting us. We understand that access to the online portal is vital for our customers, and we would be more than happy to assist you with this issue! A supervisor will contact you to offer assistance. If you have further concerns, feel free to call 1-888-963-9363 Published on January 17, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
