I have had no issues at all. Very easy to use and very convenient.
Response: Thank you so much for the feedback it's greatly appreciated! Published on May 23, 2023
It was a good and successful pay enrollment
Response: Thank you so much for sharing your feedback! Published on May 23, 2023
Payless power is the only way to go with competitive prices no hidden fees and daily breakdowns of energy consumption. It’s the new age electricity company! Thank you Payless power!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on May 23, 2023
Super quick set up online, only bad thing is they close to early @5:30 pm, that’s the time I am off work so anything I need to handle with them has to be done before that time and I’m at work I wish they would change the hours at least to closing an hour later. Other than that so far so good!! 👍🏻👌🏻
Response: Thank you so much for the feedback it's greatly appreciated! We do have people who respond to emails as late as 8pm you are more than welcome to reach out to us through there! Published on May 23, 2023
very easy for me to get things going
Response: Glad we can make your experience easy as possible! Published on May 23, 2023
Good price rate good customer service
Response: Thank you Fabiola for the 5 star review! Published on May 23, 2023
I’ve always loved your services and never had any problems w payments or app.
Response: Thank you so much for sharing your experience it's greatly appreciated! Published on May 09, 2023
Good price, great app. Easy to check usage with daily text Love it
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on May 09, 2023
My power was disconnected because of non payment. Totally my fault but when I went to pay and get reconnected I got an error message saying something was wrong. It’s after business hours and there’s no way to fix it until they open at 8:30am. I live in Texas and it’s very hot here. I’ve never had this problem before. This is absolutely ridiculous there’s no way to solve issues like this or worse one’s if there was an emergency.
Response: Mr Harvey- Your comments state that following a disconnection you received an error message that prevented the reconnection of your service and there was none one available to assist you after hours. This is no doubt very frustrating . Since this was related to the payment method, we have a couple of options going forward. You can post a payment through www.moneygram.com if you have issues with our system, the Moneygram receive code is 14715. Also, we do have email support through 9:00 PM CST Mon-Fri and 11:00 AM to 8:00 PM on Sunday. We are working on a solution for some expanded support options 24/7 and should have this available by the end of the year. 888 963 9363 Published on May 03, 2023
So I received a charge back. I’m totally fine paying my charge back but to pay you guys an additional $29 is sad and bad business besides the 8pm extension there is no help to customer that have been with y’all over a year to have a person go from paying $38 to pay $98 just to have there service restored is sad y’all don’t know if customers information is stolen or anything long as y’all receive y’all money that’s horribe
Response: Mr. Roy- You are stating that there was a credit card chargeback on your account and you have been charged a fee of $29 due to this & you do not feel that this is fair. This is understandable and we would be happy to review your documentation involving the chargeback . A supervisor will contact you to review your documentation. If it corroborates that you are not responsible for the original payment that was charged back then we will refund the fee and restore credit card privileges. 888 -963-9363 Published on May 03, 2023