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Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Awesome this was really fast and easy
Response: Thank you, Michael! We're so happy to hear everything was fast and easy. We appreciate you taking the time to share your experience! Published on October 20, 2026
Fast and easy service
Response: Thank you for taking the time to share your experience, Angeles. We're pleased to know that your service was fast and easy. We appreciate your support and look forward to serving you again. Published on October 20, 2026
Ill be a loyal customer as long as the company is in operation. Ive never been happier than i am now with payless power. Their customer service is outstanding, my bill is very affordable,and I can keep track of my usage daily thru text!
Response: Thank you, Lora, for your amazing feedback! We're thrilled to hear that you've had such a positive experience with Payless Power. Knowing that you find our service affordable, enjoy tracking your usage through our daily text updates, and appreciate our customer care means the world to us. Your loyalty and support motivate us to continue providing the reliable service you deserve. Thank you for being a valued customer! 💙⚡ Published on October 19, 2026
It sucks they charge you extra then what they say im paying over 600$ a month do not go to them there not open on the weekends either the website hours lie
Response: Hi Nicholas, Thank you for sharing your feedback. We're sorry to hear that you feel your charges have been higher than expected. We would welcome the opportunity to review your billing concerns in detail. Please give us a call at 888-963-9363, and one of our representatives will be happy to go over your account and explain any charges you have questions about. We also appreciate you bringing the website hours to our attention. We are currently addressing the incorrect information. Our Customer Care team is available Monday through Friday from 9:00 AM to 5:00 PM. Thank you for your feedback. We hope to have the opportunity to better assist you and address your concerns. 💙🔌 Published on October 18, 2026
No message no message
Response: Hi Rozenda, Thank you for taking the time to leave a 4-star review! We truly appreciate your support and the opportunity to power your home. Our team works hard to provide affordable, reliable service, and we're grateful to have you as part of the Payless Power family. Thank you for choosing Payless Power, Rozenda! 💙🔌 Published on October 18, 2026
Customer service is outstanding. Never had any problems.
Response: Hi Christine, Thank you for the 5-star review! We're thrilled to hear that you've had such a positive experience with our customer service and that we’ve been able to meet your needs without any issues. Feedback like yours means a lot to our team and motivates us to continue providing the reliable service our customers deserve. Thank you for choosing Payless Power, Christine! 💙🔌 Published on October 18, 2026
Very convenient
Response: Thank you for your 4-star review Mikiala! We're glad to hear that you've found our service convenient. Making electricity service simple, affordable, and easy to manage is what we strive for every day. We appreciate you choosing Payless Power and look forward to continuing to serve you. If there's ever anything we can do to make your experience even better, give us a call at 888-963-9363. Thank you for being a valued customer! 💙🔌 Published on October 18, 2026
I’m happy so far so good
Response: Thank you for your 4-star review Wailon! We're glad to hear that everything has been going well so far. We appreciate the opportunity to serve you and are committed to providing reliable service and a great customer experience. If you ever need assistance, we're here to help at 888-963-9363. Thank you for choosing Payless Power! 💙🔌 Published on October 18, 2026
Quick and fast! Thanks
Response: Jamila,Thank you for the 5-star review! We're so glad to hear your experience was quick and fast. We appreciate you taking the time to share your feedback and thank you for choosing us. We're always here to help! Published on October 16, 2026
I have no worries as long as I’ve been with this company !!! Thank you for a great job
Response: Thank you so much for your 5-star review, Allison! We're thrilled to hear that you've had such a worry-free experience with us. Your loyalty and trust mean a lot, and we're grateful for the opportunity to serve you. Thank you for your kind words and continued support. We look forward to being here for you for many years to come! Published on October 16, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
